Pro WindsReviews 105

I had placed an order for a Bach Trumpet, a new mouthpiece and a mute for my daughter's birthday. Both my husband and I were in constant communication with Dean, especially reading reviews after we had already ordered. I had not one issue with anything. Dean was upfront, kept his word and always replied back on email or answered the phone when my husband called. He was upfront with delivery and although the mouthpiece in mute were a little delayed (by a week), he was upfront about that as well. Both my husband and I were very pleased and will definitely do business with Pro Winds again!

He's also very knowledgeable as a supplier in the music bis. In the past year i've purchased 4 high end Jody mouthpieces for 3 different saxes and had a custom neck made in Japan from Yamaha. All these items took 3 or 4 weeks to arrive ( the neck took 3 months) and i did return ones i didn't want. Musicians are persistent ( OCD?) and patient, the best thangs take time. For me Dean delivered, though it all took quite awhile, and he delivered at cost savings compared to other sites i'd shopped. Yes there were delays, on one refund too, but all was resolved. Over all, Dean is a professional dealing mostly with professional musicians, so i fully recommend him. Franz

3 years ago, I bought a very expensive yanagisawa bari sax from Dean. Of course I was very concerned about sending thousands of dollars to a company I've never done business with. But the sax arrived on time. The sax was better than advertised and the price was the lowest listed on the internet. Then, I asked him for advice on a mouthpiece. He talked me into buying a mpc that was 1/3 the price of the one I was interested in. Again, the mouthpiece was more than what I had bargained for. Recently I called him about a tenor sax mpc. I just received it [on time] and it's the best tenor mpc I've ever played, and $10 cheaper than Musician's Friend. Dean has always replied to my emails promptly and every time I've called, he picked up the phone. I don't normally write reviews, but in this case, i'll make an exception. I'm very please with my experience with Pro Winds and will continue to do business with this gentleman in the future.

I've read so many poor reviews and I'm not sure exactly why? Many times it's how one conducts themselves. Remember the old adage "you catch more flies with honey". I ordered about $800 on a mouthpiece and a case. I received the mouthpiece 3 days later, and was informed that the case would be sent from the distributor. I did not receive a tracking number for the case. I left an inquiry from their contact us page and received the tracking number the next morning. No problems at all for me!

Ordered a trombone mouthpiece via PayPal, but ProWinds website provided only "Pending" status for my order. After 3 weeks or so with no change in status, I checked out ProWinds on SiteJabber, and saw that order delay was quite common with ProWinds customers. This worried me, so I logged on to my Paypal account where I was able to draft and send, via Paypal, a firm message to Prowinds demanding that my order be shipped within a 1 week deadline. My message contained a link to SiteJabber to support my concerns about the delay in my order.

After 2 days, I received a notification from ProWinds that my order had been shippped, and I received it with no further problem. Submitting my message to ProWinds via PayPal gave the message some extra weight which was difficult for ProWinds to ignore.

I ordered a Francois Louis Gold played ligature and a music stand item on aug 29 and paid next day air. Didn't get ligature until sept 14 and that was after leaving several messages and no return calls. I still haven't received the other item yet. I called and same guy answers and I asked how come when I place order online it doesn't say if it's in stock. He said that's the way the music business is because they don't keep track of goods in database. This guy is a fraud. Stay away from him. I chalk this up to a loss and lesson to avoid pro winds and I will every chance I get to slam him and his amatuer company.

It's quite difficult to get any information from ProWinds regarding orders. I have ordered and exchanged items multiple times and they provide no shipping/receiving information. I have to chat live at least 2 times a week just to find out what's happening with my orders and even then they cannot provide an exact shipping date. Pro Winds doesn't really carry professional items and they are quite slow, as well. I don't know how things are done in MN, but they should definitely step up their game.

*Update - I recently left similar feedback on the Pro Winds Facebook page. Instead of replying or correcting the issues, they actually erased my comment from the page. Unbelievable.

I ordered a practice mute on July 8th, and as of today, Halloween, October 31st, I haven't received anything, even a note explaining why the status of my order was still listed as "pending" on their website. They only responded to the first of my e-mail queries, two weeks after the order, but all subsequent e-mails were met by cyber-silence. One representative in August told me that the factory workers in Wales were off for the month of August, but that a shipment was imminent in the beginning of September. Another simply told me that the mutes were so popular that they simply didn't have any to ship, and that I could cancel my order if I wanted. Please, gentle buyer, beware this firm... it doesn't seem to care whether your order gets filled or not.

I ordered a new Bach Trumpet through Dean Foster. I can only say that the service and communications was great. Dean followed through with Conn/Bach to make sure that my new Bach trumpet would be delivered to me in a timely manor. Dean at Pro Winds was great to work with and will be my number 1 choice to buy musical instruments and gear for now on. Pro Wind also have great prices and can get anything you need in the musical field.

My saxophone shipped really fast was cheaper than I saw other places. Would shop here again.

Ordered a mouthpiece for child's saxophone. No indication was given at the time I placed my order that the item was out of stock. After receiving no email showing the item had been shipped, but payment had been deducted from my checking account, I called the company. Was told the item was in receiving and would be shipped that day via priority mail. Waited a few more days, still no email regarding shipment. Checked the order online, no change there. Called the company again and was told the same thing as before. Was told that they get orders everyday from their supplier... well then why did it take so long for them to get it in stock? Cancelled order via phone. Received no email that they actually cancelled order, however refund did show up in my account. Won't order from them again, especially now that I've read other reviews.

A SCAM operation. STAY AWAY! I filed a claims despute with ebay & paypal. I ordered a mint demo saxophone via ebay. I never received it! Called several times only to be told I would soon receive it. I called six different times over a 7 week period. No one seem to know when I would receive the horn. After futher investigation i noticed that they were selling the same mint demo sax over & over agin on ebay. They haven't refunded my money yet. However I did pay via paypal and had the buyer protection insurance. I hope to get my money back soon.