Pro WindsReviews 105

I ordered a Bach megatone flugel horn mouthpiece and had to cancel the order.
The order was cancelled and my credit card was credited immediately in a courteous and timely manner. I would do business with ProWinds in the future.

I have been dealing with Dean, the manager since 2014. Back then, it was just for a mouthpiece. I received it under 1 week without incident. Fast foward to May of 2020. I wanted to purchase a very high end Alto Saxophone. I purchased it on the Website and received a call from Dean the very next day, explaining because of the pandemic, there is going to be a delay and doesn't know when it will be in. Without me asking, Dean said he was going to leave it on order, and refund my payment, and when he gets word, he will contact me. Three weeks later, Dean called me and told me it's on the way. Now, after I ordered the sax, I saw many scathing reviews that just had me scratching my head. I recieved the sax the very next week. All along, Dean was in contact with me along the way. I never brought up the bad reviews, but I was puzzled. I own my own business and I have a keen sense of reading people. Dean was always in communication and extremely honest. So, 3 months later, I bought a very high end Tenor sax and received that without any issue. Three months later, I purchased a very high end Soprano sax and once again, absolutely no issues what so ever! And just last month, I ordered the final piece of the Yanagisawa Bronze Elite collection, the Baritone and received it just yesterday. All of these horns were purchase through Dean of Pro Winds without any issue at all. Dean was always in contact with me. I have spent 30k on saxophones with Dean, and lot's of accessories. I never has a worry or concern. Dean often offered very good technical advise. I truly believe that any negative reviews or comments, must be from competition or from people that are conditioned from the 2 day shipping from Amazon. Most of the horns Dean sells are made to order and are for the serious player. Pro Winds has earned my trust for any future purchases.

Amazing first time experience in finding a high quality student trumpet. Dean sourced multiple suppliers and arranged to have a horn shipped from Europe to our home. All for a very fair price. Could not ask for better service and consultative support. Thank you.

I have done business with Pro Winds for several years and the products and service has always been satisfying and pleasing. My calls have always been returned if I leave a message. Mr. Dean also makes sure that the mouthpieces are of top quality that are sent to you. Thank you

I placed an order with them in October 2020 and have not received my order. I called a few weeks after placing the order because I had received no communication beyond the initial placement. They said that they were waiting on the manufacturer to fill the order. Now after 8 months and no response at all to two voice mails, I am still waiting.

It's a shame that the minimum rating is 1 star, rather than zero.

*** Update ***

I received my package from them today (6/3/2021). It appears to be complete. As others have pointed out, they really need to communicate with their customers: Give estimates on how long an order may take; send updates via email; answer their phones; and return/reply to customer queries.

Even 8 months for delivery would be acceptable to me (I was in no rush), provided there was some kind of feedback/updates.

I was in the market for a new saxophone and a google search brought me to Pro Winds where I found the very best researched price. I placed my order for the new horn before I researched the reviews of the company. I was shocked to see some of the reviews that other customers had written about the shop. Things such as poor customer service; poor return policies; not receiving orders; phone calls not being answered; and accusations of fraud and that this company should not even be in business. Needless to say I panicked and sent out emails and phone calls to the company. To my GREAT relief, Dean - the owner operator - returned my call and answered my emails and was very professional and matter-of-fact. When I explained my concern to him, he assured me they were unfounded. I live in Germany and I placed my order on the 5th of May and it arrived on the 18th. Now, on further inspection of many of the negative complaints about this company I realized that 90% of these complaints were of the nature of trying out products then changing one's mind and requesting an exchange but returning a product that had been used and is no longer resalable. I found these complaints disingenuous and damaging to a fantastic Music Store. I highly recommend that anyone needing to purchase any type of musical instrument, supplies, accessories... Pro Winds is your One-Stop-Shop, and, really review any negative reviews about this company and you will see as I have that there are many people who have a need to take advantage and will do so even if they are satisfied with their purchases. PayPal was all it took.!

Sadly, I placed an order with Pro Winds before reading all the reviews online and I now join the ranks of annoyed customers with no merchandise and a $100+ charge that I paid 2 months ago. I'm going through my credit card company since I cannot rely on them to respond. I ordered a reed case that is apparently backorder in Argentina and a box of reeds. I had to reach out twice, a month after my order, to get a response on where my items were, but further communication has been met with silence. I will certainly never order from them again. Anywhere else would have shipped out my reeds in hours. This company is bs.

Do not buy from this seller. If you return an item during the trial period they will try not to refund your money either way. If you fight for your refund, (which you should) you'll might have to wait a long time to receive it. You might never get your refund. Check out their review on the BBB website also. This people won't answer their phones and wont reply to messages or emails. Do not buy anything from prowinds.com Take your business elsewhere. I don't recommend this place. FFF

My husband recently took up the guitar so I thought he would enjoy having a music stand to hold his music rather than resting it on a table. The stand arrived and he loves it! It is both practical and beautifully made. Dean, the owner of Pro Winds, was incredibly helpful and made the buying process easy. His professionalism and experience in the business made the process easy. I totally recommend doing business with this company!

Placed order ******* and have not received any response about the shipment status. Send requests via Facebook, messenger, e-mail with no feedback. The order amount was already debited from my credit card!

I ordered a product that I could not find elsewhere... under $50. Nothing arrived. I went to their site and checked their order tracker. Order tracker said "pending" (this is 11 days after ordering). I emailed with asking for information. The email went without response for two days. I called to ask about my order. I was told it was a discontinued product and they would send me a similar item. They were correct that the item was similar.

The idea that they charged me money and had no intention of telling me that they did not have the product they sold me AND were just going to keep my money made me NOT want to give them money and that I would prefer to just have my money back.

The person on the phone got very angry when I told him that it was not a good business practice to treat customers that way and I would prefer to spend my money elsewhere. He then proceeded to explain that the products were similar (as if that was the issue). He then claimed he would give me money back and send the alternate product.

This WOULD have felt like an amenable solution had he not been yelling at me while he said it. I will accept the situation... however I wonder how somebody gets mad at me when they tried to steal my money. Processing a transaction that you have no intention of completing your end (or telling the person who's money you took that you made a mistake) is stealing as far as I am concerned. Waiting for me to inquire about it is about as dishonest as it gets.

If one wants to be apologetic and make things right I am willing to forgive and chalk it up to a mistake. If one is going to yell at me (keep in mind my tone was conversational even as he yelled at me), we can consider this the last piece of business that will ever be done between us.

I will never do business here again. None of my students will ever be steered towards this store. I would encourage anybody reading this to stay away.

I order a ton of stuff on the internet and in my opinion this is the absolute worst place to order from. Virtually no customer service at all. And if you have to get your money back... OMG It's not worth the couple of bucks you might save. I ended up paying for a ligature twice and never did get my money back on one of them. If you have to send an item back they sit on it for two weeks and you have to call them... then they sit on it some more. Most legit sites will match their price so why bother with this BS? I do not understand how they stay in business.

I ordered a Selmer Paris Alto sax as a Christmas gift for my son. Dean, the owner of the shop contacted me as he was searching all over the country to find the finish i ordered, but there is only two coming to the US next year. He offered a replacement finish that is actually looking better. The order was shipped and revived in a lightening speed. I have passed his store many times but it is only after i moved out the area, I started to buy stuff from him. Very good service. Dean has been in business for 30+ years with all the knowledge for musical instruments. I highly recommend his store to anyone. Super service and excellent price!

When I had come across Pro Winds, I immediately checked reviews and did an extensive search online, because that would be the appropriate thing to do when ordering from a company I had never previously done business with. You can never be too sure when ordering online, always check a seller's credibility. Upon searching and reading reviews of Pro Winds I was interested in the odd business practice that seemed to be selective customer care. Others gave one star reviews, citing lack of transparency, contact, or an semblance of good business practices that a company should be expected to have. Now, I usually give the benefit of the doubt, so I read the five star reviews. And it had seemed that I was reading about an entirely different business. Nothing but accolades beyond compare, several claims of excellent customer service and timely order processing. This dynamic, the fact that the reviews are entire split 50/50, is obviously a red flag. It's not the fact that we're talking about good reviews vs bad reviews, it's that quite literally that half of the reviews are claiming fraud, while the other half is citing exactly the opposite in any regard. There seemed to be hardly any constructive reviews that objectively gave a two, three, or four star review. Only a handful. It makes me wonder if, perhaps, these five star reviews are falsified in order to appear to give better ratings for Pro Winds. (I say this about the 5 star reviews because my personal experience leads me to believe that the 1 star ratings are accurate as a portrayal of Pro Winds business practices) Disclaimer, I'm not claiming that is what has happened, I'm merely stating that it's been seen before. Think what you will about it. So, I figured if my odds of receiving an order from ProWinds is 50/50, I better not order from them at all. Better safe than sorry. However, after some searching, I had found that the only place that sold a particular product I was looking for happen to be ProWinds. So, much to my chagrin, I mulled it over, and finally came to the decision to test the odds. Fortunately, it was only 50 dollars, but that's enough money to warrant extreme annoyance in the event that I didn't receive what I had ordered. So I bit the bullet. Long story short, after waiting a month or two, I decided to call and email several times and never received a response. It's been 21 months, just 3 months shy of two years and my order is still "pending." Folks, save your money. I've never written a bad review (albeit, this really isn't my opinion, it's my objective recollection of my experience with pro winds), so if I attest to their poor business practices, that should speak volumes in and of itself.

Bought a saxophone mouthpiece and it never shipped so decided to cancel order. Took 3 emails and 9 calls for them to finally answer on the last call and rudely let me know it was cancelled. I don't mind read so i'm not sure how they expected me to know if they saw my emails or not. Guy was really rude and upset as if it isn't his job to let me know what the details with my order are. Easy to purchase of course but god forbid you make a mistake or want to cancel. Took me hours to finally get some type of response. Just ordered the same mouthpiece from Meridian Winds and it was so much easier and the customer service was superb. Would buy from meridian winds again, definitely not pro winds.

I purchased item their website 9 days a go. They never send product and its impossible to reach them. I understand covid situation but Mate, be professional if there is delay or something else contact with custumer. I dont even believe there in it. BE AWARE FROM THIS WEBSITE AND SELLER!

Update 3/14/20: I contacted the manufacturer of two of the items on my order. They contacted ProWinds, and I received a items-shipped email with a tracking number. The shipment arrived but was not complete. I ordered four items and received two. One came as ordered. The second was an acceptable substitute brand. Of the two unshipped items, one was on the packing slip as not shipped. The other was not acknowledged.

Original post: I didn't receive the items I ordered on 2/26/20. The total cost is less than $100. Status tracker shows the order is pending. ProWinds doesn't answer emails regarding this.