Pro WindsReviews 105

Bought sax mouthpieces for my son (who attends Eastman School of Music) under their audition program. Returned the ones he did not want within the requirements of the return program (there was an issue in getting the shipping label that went to spam) - USPS tracking shows they were picked up on Jan 11. Followed up on Feb 20th as we had not received our refund after leaving multiple voicemails - no one picks up and no one calls you back. After sending emails and contacting them via messenger (FB) got a follow up response from Dean on 2/20 that they had moved their warehouse from NJ to WI, he located the mouthpieces and they will be credited "tomorrow" it is now 3/2 still no credit. No one ever picks up the phone at pro winds as near as I can tell, or returns a call. I did get a response via messenger from their FB page back on the 20th that kicked off the response from Dean, but that seems a dead end now as well. So like another reviewer we now need to dispute the charge with our credit card company - which should be easy as I have it in writing that they were to process the credit. I would definitely find another vendor - not worth the hassle.

I purchased 2 mouthpieces with the intention of keeping the best one for me. I returned one a few days after receiving them. I tracked the return and they received it. I emailed them after some time to find out about my return/refund. No response. I emailed a second time and no response. I called and left a voice message, no response. I called a final time telling them if they don't contact me or refund my money, I will dispute the charge with my credit card company. Never heard from them. I had to get half of my purchase money back from my credit card co. I shouldn't have had to do all that. Horrible and non existent customer service. I will never buy from them again and neither should anyone! BEWARE! Awful, dishonest thieves. Ripping off innocent people is disgusting and they had many opportunities to answer my inquiries.

Ordered a number of items. Was never told that two were back ordered (was for a Christmas present that I wasn't able to give). After 2 months and multiple calls (getting the run around) trying to find out an eta on the product I asked for a refund. Was told it would happen that night. Nothing. Sent another email 5 days later. No response. Called yet again and the owner was rude. Received a refund approx 2 and I/2 months after purchase and only after several calls and emails. Not worth the hassle. Buy somewhere else.

Bought a $595.00 Bam HighTec alto sax case Sat morning. Received order confirmation email within 15 min. Monday morning received shipping track #. Tues. Tried to track package several times USPS # did not work. Contacted Dean at ProWinds he said package shipped Fedex not USPS. Tracked package Fedex delivery set for next day Wed. Received package Wed. As scheduled, sax case is very nice. New Jersey to Chicago in 3 days very good.
Thank You.

Seeing the reviews in Pro winds, and based on recommendations I purchased Prelude Clarinet Conn Selmer from Pro winds as beginner. The sound of this Prelude Clarinet Conn Selmer is very sweet and feeling that I am really having a Prelude Clarinet Conn Selmer in my hand manufactured by one of the most rewarded Prelude Clarinet Conn Selmer maker company of Saint Louis (USA), cross checked the costs of other renowned Prelude Clarinet Conn Selmer, selling this beautiful musical instrument in Dollars and Euros also and it looks that they are more concern about foreigners, and costing very high. Lower than this cost finding Prelude Clarinet Conn Selmer with this quality may be difficult. And I really happy with their service. Pro wind delivered my Prelude Clarinet Conn Selmer within seven days, thanks to Pro wind for their great service.

I've been dealing with Prowinds (Dean for 4 years now). I've bought 6 saxophones, numerous boxes of reeds... any and everything related to saxophone. Dean is always in close communication every step of the way. In cases that an item was backordered, I was fully informed up front, with ETA. All delivered as promised. One-stop-shop here, no need to look any further!

Dean, thanks for all you do!

I searched around online for hours looking for a Bach Artisan Piccolo Trumpet in lacquer and nobody had one that would ship out any earlier than 2 months from now. Dean, from Pro Winds found one for me THAT DAY! He followed up with me on the wonderful financing program they have available and just like that, 2 DAYS LATER I have the Bach Artisan Piccolo in my possession straight from the manufacturer. Brand new and beautiful! Will certainly be shopping Pro Winds in the future!

Ordered an instrument case online - firstly it is not indicated anywhere that the case is not in stock. OK, fair enough - I was quoted 4-6 weeks for the case to be made but the order was not passed on and it took 6 months for delivery. I would not have known that the order was not passed on if I hadn't chased it up with the manufacturer (after multiple attempts with ProWinds themselves). Terrible communication and service from Prowinds. Avoid if possible.

Prowinds is who I went to instead of amazon, and yes I ordered before I read the reviews and needless to say I was afraid of what I was seeing. However, I'm here now writing a review on the very website that made me so afraid to say that the bad reviews are wrong. Not only am I getting my order within a week of ordering, Dean is one of the nicest people I have ever talked to on this topic and constantly assured my order is getting here. Prowinds is at the mercy of the distributor, that's where they get their products, and sometimes they're out, like in my case I wanted a Denis Wick 2AL Bass Trombone mouthpiece, but he notified me that it was back ordered until September and offered to make the switch to an in hand Denis Wick 3AL on the spot! The 5 star and 4 star reviews are what this company deserves, not the raving bad reviews of people not getting their items when it isn't Deans fault, but the distributor who is already back ordered, Dean is just the face that gets slandered for it. Think complaining to a waiter for how bad your food is, however, they never had a part in making it yet you blame them.

All I can say, is do business with Prowinds, keep in contact with Dean and he'll be sure to get you what you need ASAP. This is a very misunderstood company.