ProozyReviews 183

Just got off the phone with Claire she was patient knowledgeable and help me save a good bit of money.

Proozy was terrific when a purchased item did not arrive on time.
They sent out another promptly which I received quickly.
The lost item eventually arrived and they told me to keep or donate it.
I respect a company that looks after their buyers in a professional way.
Have purchased other items from them before and they have been excellent.
Thank You!

I shop Proozy often and constantly find the best deals with the best discounts, but recently I had an experience where some of the items I purchased were not up to the standards advertised. I contacted Proozy and they immediately credited my credit card for the purchase and apologized but the items were not as pictured or advertised. Customer service like that will keep me coming back and finding great deals through Proozy!

A big kudos to Proozy customer service. I thought I misordered the correct sizes, I contacted Proozy and they were very helpful with my order, also very quick to respond. I highly recommend Proozy.

I was sent a wrong item at first, but they corrected it and immediately shipped out the correct one. And I got to keep the wrong item. Very nice customer service. Will shop there again.

So many online sellers abandon customer service, but Darcy at Proozy went above and beyond. She updated my order when I mistakenly selected the wrong size, then - when there was an issue with shipping - she resolved the issue and informed me about it before I even knew there was a concern. Wonderful company - I will definitely shop with them again!

I was so grateful that this Internet company actually responded within minutes of me telling them one of my items came broken. I quickly sent them a picture as they requested and they replaced it immediately already in the mail to me.

Did not receive clothing. Blaming on FEDEX. Filling out AFFADAVIT to prove my statement against carrier. Do not fill I will get my money back after seeing this.

I ordered a couple of sweatshirts off Proozy's website, and one of them either got lost or stolen off my porch. I reached out to Proozy and explained the situation and they responded very quickly and sent the 2nd item to me the same day. They have a lot of big name brands at very low prices, so at first I was skeptical, but the items I received and their support team proved me wrong. They are a company that you can trust with great customer service.

I ordered numerous golf shirts for my son. The products were great and deeply discounted! I even forgot to add my 15% new customer code on the order, and they happily refunded me. Will buy again!

Great company that stands behind the products they sell. Great deals on name brand clothing. Highly recommended!

I messed up my order and chose the wrong size on one of my items. I contacted Proozy and asked if it was possible to correct. They emailed me back immediately and provided a new receipt with the updated correction I requested. Thank you Bryan at Proozy - wonderful customer service!

I received my order only to discover one item was a partial zip instead of a full zip. I sent an email. Next thing I know, they had mailed me the correct sweatshirt and told me to keep the incorrect one. All the products I ordered were high quality. I will definitely be doing more business with Proozy.

I purchase 18 shirts, 4 pairs of pants, 4 pairs UA Sweat pants, 2 designer shades 5 watches 2 boxes of underwear so $705.14 worth of MERCHANDISE. PROOZY PROCEEDS TO SEND MY Box to ANOTHER ADDRESS, different than the one account? Why? RED FLAG. It gets worse FEDEX

Great discounts on the items I purchased. I ordered 9 items and all were correct size and color. Easy checkout. Package arrived as scheduled. I recommend buying from Proozy.

I purchased a lightweight bomber Jacket which previous reviews stated it ran small, so I purchased 1 sz up. It was still too tight so I returned it. I read the return policy whichever stated there would be $7 fee for return label. They charged over $15 on a $53 purchase... so they are making money off of the returns. SCAM! I WILL STICK WITH REPUTABLE MAINSTREAM COMPANIES WITH FREE RETURNS... I WAS TRYING TO SUPPORT SMALL BUSINESS.

Sent back 5 articles of clothing in the same package but they claim they never received 2 of the items that were $30 a piece! It was all in the same package and after months of emailing they've done nothing to fix it. They even sent me an email there was an error in their system when sending me the return label for the pants. The return label they sent did not include the pants on the scan even though all the items were in the same package!
Terrible return department

I purchased a couple of womens Adidas workout pants and was looking forward to getting them. Waited and waited then I saw an email saying my package was delivered! I was home the whole time not once did anyone ring my doorbell or knock on my door! I sent proozy a email letting them know what had happened they told me they were showing that I received my package and I told them just because it says I received it doesnt mean I actually received it. These delivery people dont even deliver the packages and say they did and keep them. I was told to print out an affidavit and return to them which I did and that they would either resend package or return my money neither which has been done I placed my order the end of February! Very disappointed and will never purchase from them again!

I bought two jackets in Nov for my boys for Christmas. My one son wore the jacket for two months and started having problems zippering. When I looked at it four of the zipper teeth fell off. I emailed the company and they said they can't do anything because it's passed the 30 days. I will never buy anything from this company again. It's a shame you spend a lot of money on something that just falls apart.