Proozy Reviews Summary
The company faces significant challenges regarding customer service and order fulfillment, with numerous reports of delayed shipments, unresponsive support, and issues with product quality. Customers frequently express frustration over the lack of communication and difficulty in obtaining refunds or exchanges, leading to a perception of unreliability. While some reviews highlight the appeal of low prices and appealing product selections, these positives are overshadowed by consistent complaints about management inefficiencies and dissatisfaction with the overall shopping experience. To improve its reputation, the company must enhance its customer service responsiveness and streamline its order processing and return policies.
This summary is generated by AI, based on text from customer reviews
Let's be honest. Most write a review when something goes wrong. And it has. I have returned items to Proozy and been satisfied when the items I purchased were precisely what I intended. But, I am always happy with the customer service. Amanda, the representative I spoke with today, was exceptionally kind and helpful, a truly pleasant experience this close to Christmas. No store, brick and mortar or online, gets it right all the time. But, life is short, and I give my business only to those who do their best to make it right when something does go wrong. Proozy has my business.
Ordered a golf jacket 10 days ago. Shows on my credit card but never received a confirmation. Would not let me send an email to inquire. Calling my cc company to cancel
Placed an order for a Shark Robo Vacuum, the item never arrived, the tracking g information provided shows on UPS site as shipment canceled. Will not buy again from this site, found the site on best buy site and will not recommend.
Do yourself a favor and don't ever buy anything from Proozy. They have the worst customer service ever. I place an order since May but never receive my package as well as my refund back. Contacting with customer service through phone and email, but they give me attitudes. I am asked by dumbest question ever: how I know my package is delivered if I am not there. Seriously?!? I am not sure if they know what the email notification is. Then, they ask me to sign in the Affidavit and state that my case will be solved in two weeks. I send them the document that they required and even sent another email for the next day to confirm. I receive no email or phone from them since then. After 6 months, I finally reach them out as the suggestion from my bank to get the proof of cancellation for this transaction. Proozy once again brings me down by saying that they only receive a blank document, which makes no sense to me because I sent them an other following email after I send them the document. Hence, I request the screenshot as a proof of the blank document that they stated but they play the silent game again. If Proozy truly value their consumer and intend to solve customer concern, why don't you inform me instead of remaining silent all these time. Do not do business with this kind of careless and irresponsible company if you want to face all these crazy things!
This was my '1st time' shopping on Proozy, it will also be my LAST time shopping on Proozy.!
The day after I placed my order I received the following email:
PROOZY
ORDER #…….
Your order has been canceled
Order #….was canceled because of unforeseen circumstances and your payment has been refunded.
By mistake I ordered a wrong size of clothing. I had emailed them stating the concern. Immediately without any further questions they responded saying that they have updated the size and that's what will be delivered. First time I'm seeing a customer service with a prompt resolution other than complicating it. Customer service agent name is Corin. Special mention to her kudos guys.
The products are of quality and truly represented but shipping times are insane for this day in age! I know in the future that it will influence my decision of buying anything else from them.
Ordered 2 under armor golf shirts. When received one shirt incorrect size. Contacted Proozy and they responded same day. Sent instructions on how to return and it went very smoothly. They are sending replacement in a timely fashion. Will use them again
I have ordered 3 times from Proozy. Two orders arrived and I couldn't be happier. I bought brand names at cheaper then Wal-Mart prices. My third order I somehow ordered the wrong size of two items. I emailed them at night about error and they corrected the mistake before shipping the next day. I couldn't be more satisfied with a company. I have recommended to my friend and I'm certain they too will have a great experience. The shipping is slightly delayed, just as Macys and other like stores are during the holidays but is not an issue for this old woman. Yes I'm 62 and I wear Under Armor, Adidas, Canada etc because they last. I'm certain you will like their clothes as well.
Bryan was awesome! I had a double order & he assisted me by combining the order into one. He also helped me determine the size I needed.
I will definitely be buying from Proozy again & hope to do business with Bryan!
I ordered from them and after 3 weeks I had not received the product. The help email was a bot and was useless. Thankfully I paid with PayPal and was able to get a refund through them. Im convinced this is a scam site.
Everything I ordered has been great quality and value. Shipping is quick, way faster than I expected.
Hello Alice
Thank you so much for the positive comments, you made our day! Our team works very hard to keep our customers happy. And we hope to serve you again.
I had an issue with an order and I was really worried that I was going to have to take a loss for something that I didn't receive. The package looked like it had taken a beating during its travels. I contacted Proozy Customer Service and in no time I had a order receipt from Brian showing that the missing item was on its way to me. Now that's great customer service! Thanks again Brian!
Thank you so much for your positive review. We are happy to hear our team did such a great job and I will make sure Bryan gets that recognition.
Thanks again
Proozy sent an email stating my package was delivered to my address and it wasn't! I checked with my neighbors also thinking maybe it got misplaced! I never received my package nor a refund for the products I didn't receive! Ridiculous! Never will I purchase anything from proozy! A bunch of crooks!
Hello Tiffany,
I am so sorry for your negative experience and that you did not receive your package. I would like to discuss this issue further. Please contact me directly at darcy@proozy.com.
I received excellent service from Proozy when I explained the situation. They sent a return label for shipping!
Hello Sharon,
We're so grateful that you took the time to share your feedback. It is a pleasure to serve customers like you!
Thank you for shopping at proozy.com
It has become my go to place. I received the wrong product in my order and sent them an email. Within 10 minutes I had a response and it was fixed.
Every order I have placed has come to me quickly. Love them!
Hello Donna,
Thank you so much! We value your feedback and look forward to serving you in the future.
I received an email for BOGO on a product. When I went to use the code I got a 404 error because that product had sold out. I sent a note to Proozy regarding the 404 error. They asked what product I was interested in, then within a day generated an invoice for me to purchase that same product giving me the BOGO offer. Great job Proozy and Claire!
Hello Tami
Thank you for your positive review. I am glad Claire was able to help you out and I will make sure she receives your feedback.
Thanks for shopping at Proozy.com
Proozy not only has quality inventory, they have great Customer Service. I had a question about a promo and it was answered as soon as they could answer me and helped me make the easiest purchase!
Hello Kim,
We sincerely appreciate you taking the time to share your experience. We are grateful for the opportunity to serve you.
I reccomend proozy they responded quick and effectively when I accidentally ordered a size too small. Thanks for the great service
I ordered 2 sweaters but had forgotten to place the order with the promo code. I did email customer support and the promptly credited my card via PayPal within a few hours with emails to let me know all was corrected! Great products and even better service!
Thanks jenn
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello James
Sorry to hear your package is taking longer than expected to deliver. Please reach out to me personally at darcy@proozy.com so we can resolve the issue for you.
Thank you