ProozyReviews 183

Like another reviewer, I mis-ordered a size. I noticed right away and sent an email to customer service. They wrote back right away and asked for the correct size. They were able to make the adjustment before shipping. Great help!

I've ordered from Proozy several times. I've never had any issues with orders. Always on time and products have been high quality. Customer service has also been amazing.

I have been using Proozy for some time now and have never had any bad experiences. I recently had to cancel an order and Paige was extremely helpful in cancelling that order and expediting another order I had placed. While the products are items I like, the service will keep me coming back... As I said, OUTSTANDING...

Have been ordering from Proozy for some time now. Always great brands at great prices. There's never a problem. And when I have a problem of my own creation, they quickly and happily solve it for me. I love the customer service response I get from Proozy!

Two items purchased through Proozy. Both items made in China and were critically undersized. Trying to return using Proozy automated system was frustrating. Once I contacted a live person (Ashley), return authorization was simple & Ashley was very helpful and wanted to make sure I was happy with result prior to ending call. Not impressed with products but customer service is fabulous.

Ordered a product and it took 8 days just for them to decide to find the product and package it. 14 days later (22 days total) the product still hadn't arrived so I reach out to them for an update. They say they cannot do anything until 14 business days have passed. Once that time passes then they can reissue the order. 7 more days pass (29 days total) and they say that they will cancel the order, but the product is no longer available for them to replace. Customer service acted like they really didn't care or wanted to do anything to make it right. This was a clown show from the very beginning.

Proozy may have some great deals, but they are a misleading manipulative company with very poor customer service who doesn't value their best customers at all.

To get the best deals you need to take advantage of their daily sales distributed via email (with each item requiring a separate promo code). The catch is you can only use one promo code per order meaning that if you want the discount on more than one item you have to place a separate order for each item paying additional shipping charges each time. It also means you can't redeem your points on those orders or take advantage of any percentage off deals as well.

They also don't stand behind their product. When they sent me a vest that was clearly mismarked on size they refused to acknowledge the mistake and required me to pay for shipping to return it. They also often don't answer their customer service number or return voice mails. And when I sent them multiple emails and filled out multiple surveys expressing my concerns and telling them they were gonna lose a customer who has bought dozens of items from them, they didn't even bother to respond.

Needless to say, I won't be buying there again. Buyer beware!

I've been a customer for about a year. It's been a hit or miss on items. But when I do find something it is always a great price and great quality. Standard shipping can take a while to shop, so as long as you expect that you won't be disappointed. There are a lot of bargin sites like this one, but this one has great customer service, quick responces to their help email, and always quality items. They send a lot of emails but I don't mind, it allows me to find great deals fire me and my family.

I placed an order based on a communicated sale. The very last minute they cancelled the order stating a pricing error on their end. It left me scrambling to purchase a new gift in time for a birthday present after the order was accepted.

I thought I ordered a spyder black hoodie XL but noticed on my order email it stated size L I called up customer service and fixed the problem and also gave priority shipping this is a company I will order again with and you can't beat their prices.

PROOZY IS THE WORST COMPANY I HAVE EVER DEALT WITH. CAN YOU IMAGINE ORDERING A GIFT FOR CHRISTMAS 3 WEEKS BEFORE CHRISTMAS ONLY TO GET AN EMAIL FROM PROOZY TELLING YOU, YOUR ORDER IS CANCELED 1 WEEK BEFORE CHRISTMAS. THIS IS A DISGUSTING BUSINESS PRACTICE THAT MUST NOT BE TOLERATED. STAY AWAY FROM PROOZY.

I've had orders cancelled twice weeks after ordering. They have no problem holding your money for merchandise they know they can't fulfill. Sometimes they ship part of an order but still charge the full shipping. They use the cheapest possible shipping so orders take 3 weeks to a month to arrive. Customer support does not help. It's not worth it, stay far away.

Loved all my items, authentic name brands! BUT I have ordered several times and it's taken well over 2 weeks to receive my items.

I signed up for email alerts to get an additional 10% off my order. It wouldn't take the code at checkout. So after I completed my purchase I emailed their customer service to ask them to take off the 10%. I was told I couldn't use that since I'd used the other sale promo, so why offer it? Almost two weeks after I order, I still hadn't received any status on my order. I emailed them to find out what was going on...no response. Then, the next day I get an email, " your order has shipped". They didn't mind charging my credit card though when I placed the order. This doesn't make your company look very reputable.

My item still hasn't shipped almost 3 weeks later. And I emailed them and no one has gotten back to me after multiple attempts to contact them. This was supposed to be a present. Guess not. Thanks proozy!