ProozyReviews 183

Bought a Under Armour polo that was too small and returned it. The shipping was 8.95 to ship it to Maryland and then they charged 8.95 to ship it back. So a 41.80 charged got a 23.50 return. Will not do business there again

Super bummed ordered 3 mystery under Armour polos… two of them were the same WHITE polo… totally understand they are mystery but who wants two of the same shirt for their son‍ and white, come on

Proozy website is easy to navigate. After purchasing 3 golf shirts for my husband I realized that the size I selected was a Medium and should have been Large. My email to Customer Service received a quick response and I was given a few alternatives resulting in a positive outcome. A very good experience!

If you like finding deals for clothing and accessories, Proozy is for you. Get on the email list, and deals are sent to you directly. Be patient and you will see the deals right in your email box. Customer service is excellent, and very responsive. All items I've received have been 100% authentic. I've gotten dozens of items from here and been satisfied with them all. Get on the email list and enjoy.

Order some t- shirts for a good price 2/&20 and waited for them to arrive. When the arrived they were youth large not adult large? What? I tried to return and they wanted to subtract $10 for discount and $8.99 for return fee? They shipped the wrong size and I have to pay? Don't buy from this company! Rip off!

Love the deals on name brand products. I had to return a few things and was easy. Recently just placed an order and ordered the wrong sizes and I emailed them right away. They canceled the order within an hour.

I've tried for at least a week to check out on the site, the check out isn't working. HELP! I just looked today and one of the items I was trying to purchase is now sold out. I'm so disappointed in the poor customer service. I have never had a good experience with your company. Communicating with anyone has been impossible. Finding my credit balance is difficult, I've had to send emails and finally got a reply. It is not listed in my account.

Item was different as far as size and fabric from what was advertised. The company took a while to get back to me, but basically refused to give a refund.
I would definitely not recommend the company.

I have placed at least 8 orders from Proozy. Always on time and top quality.

I had to call customer service one time and they were fantastic.

HIGHLY RECOMMEND!

Always a bargain to be had and sometimes virtually give away prices.
I have made numerous purchases over the past 4 or 5 years and usually everything goes as expected.
But those few times when a mistake is made on their part(I made a few too) they own up to it and make it right. Their response time to inquiries is roughly 24hrs so a bit of patience is required.

I ordered Nike running shorts and when they got here the bag was marked Large but the shorts themselves were size small. I emailed the company and literally within 30 minutes I received an email back letting me know they sent out the right size! I also had to cancel an order they I messed up on and they corrected that within 29 minutes! Their product is exactly as advertised and they get back to you within the hour. This customer service is top notch!

Great customer service, I am more than satisfied with their service. The quality of the pants I ordered were wonderful. I will order more from Proozy. GREAT PRICE

I recently purchased three shirts from Proozy. After the order arrived, I noticed that one of the shirts was not cut properly. I contacted Proozy's customer service group using their on-line contact feature. I was extremely pleased with their response time, less than 24 hours, and resolution of the problem, within 48 hours. The customer service representative I deal dealt with, Shantyza, was extremely helpful and professional as she worked to resolve the issue. Based on this experience I will not hesitate to use Proozy again; great selection, great prices and super customer support.

I thought I had bought two shirts on Proozy but ended up only getting one. I later realized that the code I put in didn't work, but not until I had received the one shirt. I reached out to Customer service, and they are sending me a shirt for free. I was really amazed! Great company and very honest!

The quality of the products seem like they are fine upon first receiving. Though the sizing charts don't seem to match the items. I ordered two medium sweatshirts in size youth medium based on what the chart suggests, but unfortunately the sizing was way too small so I would recommend ordering at least two sizes up.
I checked the return policy/exchange policy and it states that they do both. It states that if something doesn't fit they are happy to exchange it for a different size. I contacted customer service to see if we could go ahead and exchange for a youth XL and they told me they don't offer exchanges BUT I could return it for a $9 fee, plus outbound shipping charges *IF* the item was damaged. Which would essentially be almost as much as I purchased said items for.
In conclusion, the return and/or exchange policy doesn't seem to matter, so basically you get what you get and forget what their policy says.

Size chart says xl fits a 40, its closer to a 44. I have called at all times of the day and get we are closed message. I have sent multiple emails and no response.no chance I will be a repeat customer.
Pat

The ad sounded like they would be wonderful soft shoes--NOT! Might as well have been made of wood! VERY expensive to return--almost as much as the sale price! I will not be shopping here again!

I received an under armor jacket that had a hole in the shoulder. I immediately emailed the company, and within a few short hours they emailed me back asking for a picture. Understandable. They apologized and immediately began the refund process. Can't ask for much more than that!

On a separate order, I noticed that they cancelled one of my orders. I emailed them, and they immediately refunded me.

Now all that to say I have ordered other times with them and never had an issue. Great prices and great items! I will continue to look for their deals!

Bought crossovers. Delivery was about a week. But everything came up, so I was satisfied. Thank you.