ProozyReviews 183

I placed an order over a month ago. I have sent multiple voice messages and emails with ZERO response.

Don't waste your time ordering from these clowns seeing I placed an order 1 month ago and have tried reaching out multiple times whether by phone or email and I'm yet to hear back from anyone there! I emailed them to refund asap then filed a PayPal refund! I noticed I had ordered from them last year around the same time and had 2 refunds! Obviously I forgot how piss poorly managed this company is and Obviously I had the same issues last year! I will never make this mistake ever again after this years ordeal especially seeing these are xmas gifts for my kids (teenagers) and I was depending on having these for them seeing they needed the warmer clothes I purchased them for the winter! $#*! these people!

I ordered Nike sandals on October 31st, 2023, about two weeks later kept emailing them and the sent one email stating they have alot of orders. Now almost a month later they send me a email that they canceled my order to no stock on product! Like really will not be ordering from them ever again!

Ordered 2 things back in October and 10-14 business days for delivery. 16 business days pass and I check on where my package is- and it hasn't even been shipped. Contact customer service- it was after hours. Waited 4 business days for a response and nothing. Contacted again and nothing. Waited a week and recounted and no response! So I'm here leaving s review. DO NOT BUY!

Have placed multiple orders and half have gotten canceled after waiting more than a month. Calling gets nowhere because you have to leave a message and no one ever calls back. Emails are not answered for more than a week.

Received my jacket week later than expected. Attempted return, promised prepaid return label refused. The stated prepaid return is a fraudulent statement. Requested 10 times just insults snd excuses

Their customer service sucks. I tried emailing but never received a response. I did get a survey about how they did. Lol I also tried calling and a recording said they'll call back after 48 hours but never recieved a call. Infuriating

Terrible website to purchase from! Took almost a month for clothes to arrive and they looked like fakes! Requested a return but their return portal was "down" for more than a week, and they would not send me the prepaid shipping label through email. Customer service was not helpful at all. This is a scam!

This site does not allow you to download or print return shipping labels. They will falsely tell you that their site is down and they will email you a return label. Complete SCAM!

I had ordered few items. 1 item was very large I would like to replace it. They gave me a hard time returning it was a nightmare. If you need to return something.

I have been buying from proozy for more than a few years.i am retired and need to buy presents for my grandkids and great grandkids.
I wait and shop the specials and clearance offers.there shipping dept, leaves a lot to be desired, but customer service makes everything right if they do foul up.

I've bought from Proozy a number of times and I have always found their selection, service, and especially prices, to be excellent. My most recent order, probably something like my 20th, arrived with one of the items in the wrong size. Proozy's interactions with me were a model for how online commerce should work; we confirmed the issue, a refund was made (since an alternate size was not available). Polite, swift, and clear interactions with no fuss, or argument, or demand. This was an honest mistake that was dealt with honestly, and fairly. This interaction has made me even more likely to use them in the future. I highly recommend seller and I wish them well.

After making my first order with Proozy, I had an issue with an item but Adeana came in and saved the day. She was so understanding, patient, and incredible knowledgable on ways to help! I'll definitely be a Proozy customer with this kind of service!

Name brand clothing for less. I have purchased from them several times with no issues, until my most recent purchase. I contacted customer service and they promptly resolved my issue. I highly recommend.

I don't know how but somehow I ordered the wrong size. I discovered the next day when I was looking at my confirmation email. I immediately emailed the company and they were kind and immediately canceled my order so that I could order the correct size.
I have made this mistake before with other companies and would get no response or a response too late. Thrilled that they check their emails to help with speed.

I have purchased from Proozy about 10 times over the last few years. The products are as described. My most recent order was missing an item, after a short chat with customer support I was refunded for the item. A few days later it arrived in a different box. I let them know and they said I should consider it a gift. Needless to say, I am very pleased with Proozy.

I have been a long time customer with great success and happiness. The products are high quality. The customer care is top notch. They do their best to take care of issues if they arise and are very courteous. I would highly recommend purchases from this company.

I ordered some leggings and a top through Proozy. Both items were a little disappointing, but over all OK. I was the 1st to submit a review of each item. When I tried to write a review, the site would not recognize my password, so I used my google profile. To submit the review, I had to also submit my name and email (they had that when I chose my Google profile as a way to sign-in). Then, I had to verify my email by clicking on a link in the email they sent to finish the submission of my review. SURPRISE SURPRISE ~ the link returned "This site can't be reached" Pretty tricky, no wonder there were no previous reviews.
Practices like this do not instill confidence in this world of scammers.

I ordered some boots from Proozy on 8/10. Got an order confirmation. Never got a shipping confirmation so on 8/21 sent an email asking about the shipping. After waiting a couple of days I was sent an email letting my know my order had been canceled and I had to wait 5-10 business days for my refund. Had I not emailed and asked where my order was, they would have just kept my money.