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PromGirl Reviews Summary
Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.
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Even though this dress is classified as burgundy, it really does look more "red" like the picture shows. It's super adorable and when following the sizing guide, it fit my daughter just right.
I was a little nervous at first, because of ordering online, but my dress came in and it fits so well! 10/10 would recommend!
I ordered three different dresses, and all three were shipped in a timely manner; they looked just like what was advertised, and the material was top of the line. I am so in love with all of them, and my daughter was very impressed as well. The quality of these items is outstanding, and the cost was way below what you would normally pay in a bridal or formalwear boutique. I will definitely recommend this site to family and friends.
I've order from this site on several occasiones and everything time I got exactly what I wanted! The first time I order a dress was about 4 years ago and it's still good til today!
Took a bit of a risk when ordering my senior year prom dress from Promgirl, a site I had never heard anything about before. Shipped it all the way to Sweden and was a bit nervous waiting for it to arrive since I had already, before getting it, payed about 200 dollars. A month later it arrived and I could not be more happy with it. So nice when it comes to fabric, fit and details. Looks like an much more expensive dress than what it actually is.
Also great customer service, everything worked perfectly and I even got the dress one month in advance.
The dress we ordered was absolutely perfect. It fit my daughter perfectly and won't even need any alterations. The dress arrived in about 3 days. And everything was even under our budget. Thank you Prom Girl for letting my daughter have the dress of her dreams on my budget!
I ordered the wrong size initially so I reached out via email. Not only did I get an immediate response, but the same person continued to support me through size suggestions, and exchanging my original purchase without one bit of hassle. I am a fan!
My dress was true to size, arrived when promised and fit perfectly! You need to know rhat i havent bought a formal gown in 25 years! So to say i was skeptical was an understatement. But i am so pleased with my purchase ive given this website to 20 people and i hope they choose to experience the same quality i received...
High quality dress, quick delivery, and easy purchase. Thanks!
Good material, great product and good price! Got a dress off here for marine corps ball. 5 day free shipping came in 2 days!
Its good you can choose the dress you want you can talk to people to get help but they take a while to say anything back but thats because they have a lot of others to help
The costs are very high if you ordered from another country than USA. You pay more than the dress. I will not buy anymore bu this site
Unfortunately all international shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges. This information is provided on our shipping page and in the Terms and Conditions agreed to at the time of the order. Please note that your country collects those fees for importing; it is not charged by our company. We do apologize for any inconvenience this may have caused!
Ordered a dress from here, it shipped and arrived fine, but I'm really not happy about the 7 day return policy. Very unreasonable in my opinion. There are plenty of other options out there and I am not going to use them again.
Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. Always feel free to contact us before an order is placed if you have any questions and we would be happy to help! We apologize for any misunderstanding with our policy!
The dress was beautiful, but will absolutely not take a return past 7 days. I bought my daughter a dress in 2 sizes and she didn't wear the larger size, but because it was just past the 7 days and the dress is sold out, I had to eat the $100. BAD business!
We're sorry to hear you weren't satisfied with your experience! Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. Unfortunately if the dress is sold out we would be unable to sell it on our site. Please message us with your order number if you need any assistance and we'd be happy to look into this further for you. We apologize for any inconvenience this may have caused!
I was worried this dress would not flatter my figure. I'm about 5'1 and 150 lbs. I was wrong the dress looks beautiful on. I will need to shorten the hem, but the high quality of the dress is definitely worth it.
I'm disappointed in my experience with PromGirl.com. We ordered a dress, and it arrived early. It fit, but it was not well made. We returned it, aware of the restocking fee, but I was charged more than a restocking fee with no explanation. I suspect it was for shipping, but I don't recall seeing that I was responsible for that fee either. All in all, it was an expensive way to try on a dress. We ultimately ended up at Nordstrom's Rack for a significantly cheaper and better made dress.
We're sorry to hear the designer dress wasn't the quality you were expecting! Please note the return authorization number can be requested and noted for any issues. Our full return policy and return shipping information can be viewed on the Returns page. When the label is received by email, it will also state there is an $8 fee. Please contact us if you need any assistance. We apologize for any misunderstanding!
I honestly love this dress is it so beautiful and it made me feel like a Princess
$29 dress. $50 shipping and 3 weeks later it is the wrong colour
We're sorry to hear that! The dress shipped out on time and arrived in 8 business days. The Canada Landed shipping option selected ships out on Tuesdays and Thursdays and can take 5-9 business days. Unfortunately we were not contacted about this issue so we were unaware it was not the correct color. In the future, please let us know if you have any concerns with the item when it arrives. We'll reach out to you by email shortly for more information!
From the business
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Each size chart is provided by the designer of the dress and we're sorry to hear it didn't fit as expected! We would be happy to look further into this and have the dress inspected for sizing at our warehouse if possible. Please message us with your order number and we'd be happy to help. Thank you for your understanding!