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PromGirl Reviews Summary
Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.
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The shopping experience is very easy with this site. However, their return policy could be cheaper.
I am purchasing and about to return an earlier purchase and I am being charged $16.90. That is how much I am losing on my earlier purchase of $89.
Zappos is so much better and doesnt charge shipping either way
This site was great to work with. Very simple size chart to go by. Very good selection of dresses. They have something for every body style and shape. Definitely will purchase from here again!
The dress was just as it appeared online and was delivered when they promised.
I have ordered several of my girls prom and homecoming dresses from Promgirl. They always come ahead of time and they always LOOK GREAT and fit right!
Great quality dresses for the price. My package arrived on time, dress fits perfectly and is prettier than the picture showed. Was so impressed order my other daughter a dress from there as well..
Dress looked exactly how it pictures. Great fabric. Get delivery time too!
I order a dress off of promgirl and it was the day before my homecoming and I order the overnight shipping and was suppose to arrive at 10:30 a.m. the ext day but arrived at 9:30 a.m. so I would definitely order off of promgirl again. A great place to get a dress.
The dress I ordered did not fit. In order to return it, I was charged a 10% restocking fee plus return shipping. So basically I had to pay $30 to try on a dress. Never again.
The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit. Please note the option for store credit would not have a restocking fee deducted and it is valid for 5 years from when it is issued. See our full policy located on our "Returns" page and contact us if you have any questions. We apologize for any inconvenience!
So, far I have ordered 2 homecoming dresses and 1 snowfest dress from promgirl.com. Every time I have been please with the quality of the dresses and they have fit perfectly. I usually receive the dress within 3- 4 days of placing the order. I am positive we will continue to order from this site for future homecomings, snowfests, and proms.
I never order things like dresses online, due to extreme size differences in different companies. However, I'm glad I took the plunge because the dress I got is absolutely perfect for this year's Marine Corps ball. I will look beautiful and confident while standing next to my husband in his handsome dress blues
They sent the wrong size from what we ordered. Then said they could send the corrected size in time for the event, but the next day said they couldn't... messy and I won't order through them again!
We're sorry to hear there was an error when shipping your dress! Unfortunately if the replacement was scheduled to ship from the designer, it could become unavailable. Please message us with your order number if you need any further assistance. We greatly apologize for any inconvenience this may have caused!
No issues, website easy to use... And my daughter was happy.
I ordered my dress and got it on time, but when I got it all the stitching was coming undone and the dress fitted absolutely terrible. There is no way a dress cute like that could fit anyone. We are losing so much money on a cheaply made dress. I do not suggest ordering off of prom girl unless you want a cheaply made dress at an expensive price.
We're sorry to hear the dress wasn't as expected! We are an authorized retailer of the designer styles we sell and they should not be of poor quality. Please always contact us when the dress arrives if you need any assistance or would like to return. We have messaged you for more information and we look forward to hearing from you. Thank you for your understanding!
I am more than happy with the service I received! I was so scared to order anything online again after a terrible experience I had with another site last year but PromGirl/Simply dresses... Are simply amazing. I love my dress so so soooooo much! And it got here quicker than I thought! Thank you so much!
DO NOT BUY FROM HERE! I spent a ton of time on the phone and online with customer service reps. They assured me that i could purchase a smaller dress and return the original bigger one once it arrived. It arrived over Labor Day, not the original date that is was supposed to arrive. I was away with my family. I guess I had only one day to call and get the return going. Now i have 2 dresses one in size XS and one in size S. They did not honor what they said they were going to do.
We're sorry to hear about your experience and will be reaching out by email to address this issue! It does look like an exception was to be made but we were contacted about a week later than allowed. Thank you for your patience as we look into this further!
We ordered a homecoming dress for my daughter. Ordering was easy, delivery was prompt, packaging was top notch, dress was fabulous! We will definitely be ordering again from Promgirl.
We live in a small town in Colorado with limited shopping. Prom Girl offers a large variety of dresses, great prices, excellent/user friendly website! Great quality. Will definitely use again!
I made an order of 400$ in this website promgir.com
The 3 items out of 10 came damaged! One dress had no tag on it and was stained all over.
I would like full return regardless to the " returning sales items " policy.
I can't believe it!
We do our best to thoroughly inspect all of the designer dresses before shipment and we apologize for sending you anything less than perfect! According to your order we are in contact with you for more information on which dresses have the flaws. Thank you for your understanding and we look forward to further assisting you!
I was satisfy with the dress. It fits perfectly on me and I love that it was comfortable. The dress looks exactly like what was advertise online.
I give the service a five. The dress fit great. This is the second dress I buy for a wedding.
From the business
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit. Please note the option for store credit would not have a restocking fee deducted and it is valid for 5 years from when it is issued. See our full policy located on our "Returns" page and contact us if you have any questions. We apologize for any inconvenience this may have caused!