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PromGirl Reviews Summary
Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.
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My daughter looks stunning in the dress she chose from your website. It will need a little tucking in at the waist but other than that it is perfect and she loves it. Very unique design in light blue.
I have had the best dresses as I started shopping here at prom girl. Thank you for being so helpful. My girls love all your new selections and color choices.
The size was perfect, the price was great and I LOVED the dress! I would recommend PromGirl to anyone!
Dress was as described and pictured on your site my granddaughter fit the dess perfectly she was very happy with the dress and cant wait to wear it to prom thank you
The dress was priced very well and I was very impressed with the quality will definitely order from this website again!
We returned a dress a week ago and would like to purchase another one. We are waiting for notification that we have store credit to do so.
My daughter wore this dress for her black and white ball got many complements on this dress. The dress was too long, however, aside from having the dress hemmed it fit perfectly. She loves the dress.
I love the dress I purchased! Good quality material and the embellished top looks amazing. I will purchase my dresses from Prom Girl from here on out.
I was very happy with the dress I ordered for my daughter. It fit well and looked nice. When I placed the order, I just wanted regular mail and instead after the order had been processed, it said the dress was being shipped priory and charged me $15! That was a third of what the dress cost and I was very disappointed because I didn't select that shipping. The dance was a month away so we didn't need to have priority shipping. I used your company so I could save money and ended up spending what it would have cost at a store! I would like my shipping money back or at least a credit to use in the future. I would like to use your company again but not if I can't get the shipping how I want it and compensated for the company's mistake!
Unfortunately the only method available for shipping to a PO box location is the Priority Mail option for $15. This amount is displayed during the checkout and the total cost of the order can be viewed before it is submitted. The money from the shipping cannot be refunded because it is provided to USPS for the shipment of the dress. We apologize for any misunderstanding!
Top part of the dress is too big and bottom is too small. This dress is very poorly constructed. My daughter was very disappointed and we had to find another dress.
We're sorry to hear the dress didn't fit as expected! The size charts provided are from the designer or manufacturer of the item to be used as a guide. The chart will recommend a size to accommodate the largest measurement but ultimately the sizing is up to you! Sometimes a dress might need alterations for the perfect fit. If you need any assistance with a return, please contact our customer service or message us your order number and we'd be happy to help!
We waited last minute to get a dress. Unlucky for us it did not fit. But the dress was beautiful. And we will order for next dance. Just earlier. A prompt refund was given.
I was very nervous about ordering online. However, I used the size chart and decided to take the risk because of how in love I was with the dress. The dress came in about four days and I was more than pleased with the product. The negative reviews also sort of scared me, however, most of them are about the return policy. I did not have to deal with returning the dress, so this was not an issue for me. I had a very positive expirience with promgirl! I love my dress and the fit. Good luck to anyone looking for their dream dress :)
The dress was perfect for my daughters formal and the shipping was super fast. I actually had to return the first dress we purchased due to it being too long and ordered a new one all within a week and a half.
Got dress last minute for my daughters dance. Ordered on sun received on tues! Fast free shipping n excellent customer service. Will b a repeat customer. Thanku
I ordered a dress for my wedding on this site. It came in within 3 days and fits perfectly. It looks exactly like the picture too. I can't wait to wear it on my big day. Thank you so much PromGirl
Tons of high school girls order from this website, and three girls ended up with the same dress because no one was aware that someone from the same school already purchased the dress. I was not satisfied with that, I then had to return my dress and now waiting 5-10 days to get my return & the dance is in 3 weeks.
I loved my dress so much! It looked absolutely fantastic on me. However, it came later in the mail than the site told me it would.
We're so happy you love your dress! Please note if the dress has a "Due to Ship" date provided, it will ship out on that date and arrive in the shipping time selected. Please message us with you order number if you have any further questions. We'd be happy to help!
We ordered a black beaded body con dress and guessed at the size. It fit perfectly and was everything we hoped. The dress was well lined and the embroidery and beading work was high quality and the result was a perfect prom night!
There is a great selection of dresses, the prices are reasonable prices, and the item arrives quickly. The dress looks like it did in the pictures.
I have purchased several dresses from prom girl and have been very pleased with the quality and service BUT the best part is the dresses usually arrive within a few days of ordering! I have only had to return one dress and promgirl was very accommodating. Only online dress store i shop for formal / semi formal dresses!
From the business
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The store credit can take 5-10 business days to be available from when it is received back to us. If you cannot wait, you can place a new order of greater or equal value. Then, when we receive your return you can be issued a refund for the price of the item instead. A restocking fee would not be charged if you have a new order for an item of equal or greater value so please contact us with both order numbers if you choose this option instead of waiting for the store credit. You can also message us your order number if you need any assistance. Thank you for your understanding!