The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
This summary is generated by AI, based on text from customer reviews
Absolutely love this site. Easy to use and the items are exactly as listed! Love it! Will use again and again
Been getting all my winnings in a quick fashion and packaged perfect, couldn't be happier with pristine auctions
Bought two baseball cards off them for double what I could have got them from another seller on Ebay (same quality). Felt scammed, but eh, you live and you learn.
This is a great auction site. Everything I have purchased is exactly how it was described. I would recommend this site to anyone!
A plus Service and great product would recommend highlyTruly a great site I recommend you check out the auction
Great site. Keep going back for more. Everything comes as described and in mint condition. Highly recommended.
Love this place. My new # 1 go to auction site. So many things to bid on. I just wish my patients was as big as their selection.
Got a Jerry Rice autographed football in my autograph grab bag! Im very satisfied with my interactions with pristineauction.com. Great place to start if you want to get back into sports collectibles!
I couldnt ask for better gear at a better price. At first I was speculative on how good his site was but its literally almost too good to be true. It puts me back to my childhood looking at the all time greats and the gear that theyve signed. So much fun to bid on too!
Love it and I enjoy seeing all that they come up with for auction all the time. Great opportunities for one of a kind items
If you win an auction for 60 bucks, expect to spend about 90 bucks for that item after their ridiculous charges and horrible shipping fees. They manipulate their reviews by offering entries into free give away drawings got positive reviews
Fast shipping! Great prices! I have bought several items from this website and I have been extremely satisfied with every item purchased!
This site is great, I've already found a unique gift for my brother for next Christmas that he's going to love and for an EXCELLENT deal! I can't wait to give it to him. I almost don't want to tell people so it doesn't create too much competition and drive up the great prices. Everything I've bought has come quickly and is identified as described! Such a fun site to look through, but you have to watch, it's easy to rack up charges because there are so many great items!
I recently shared a review about Pristine Auction that was negative. It was do to a complete lack of Customer Service when trying to deal with a transaction that did not go over well. After reading my review, the owner of Pristine Auction, Jared, reached out to me personally. After a little back and forth, I was convinced that he truly cared about my satisfaction and my business. He didn't have to compensate me to feel this way. Rather, the way he approached the situation and how he looked into the issue showed me he cared and I commend him for that. I learned a valuable lesson today. It can be difficult as a business owner to have everyone on your team share your values or go about doing business the way you would. I think I hit a glitch with his Customer Service Department and unfortunately had a bad experience. To be fair, I feel compelled to share this new experience with Pristine Auction and be fair by saying that everything was handled professionally in the end and I am satisfied with how everything turned out. I intend on continuing business with Pristine Auction in the future and would recommend to anybody to do the same.
Excellent company, first class service. Very easy to work with great products. No complaints A++. Highly recommend for anyone.
Its ok i wish the jerseys were legit jerseys not no name ones made in the Philippines...
Shipped fast and package was great, was a great transaction, will do business again with this company
All sorts of variety of every sport and athlete. Then quick shipping. Each day I check and theres something new and unexpected. The bidding is easy to do and quick. Awesome site :)
Best Auction site ever! Buy with confidence. Very fast shipping and very polite and helpful every time I call. They have defiantly helped me double my sports collectable collection. I had to go buy a bigger display cabinet! I love being single! No wife to tell me I can't! I love being divorced! LOL!
Great stuff for great prices as long as you can win the bid. As well as 2nd chance offers if you don't win is pretty cool too
Answer: All items offered in our auction are reviewed by experts for authenticity. All items come with authentication from a leading industry authenticator. Authenticity is guaranteed. If there are any further questions please feel free to call us 602-626-5218 or send us an e-mail help@pristineauction.com
Answer: Hi Trey! Thanks for reaching out to us, we do have some official jerseys in auction from time to time but the majority of the jerseys you'll see are custom and do not have any NFL Branding. Custom jerseys are often used in the autograph hobby because they keep things affordable. If you should have any further questions please feel free to reach out to our Customer Service Team at help@pristineauction.com. They'll be more than willing to assist you there.
Answer: Thank you Chris! As we are consignment based normal wear is expected with items such as this. We do not produce the majority of our inventory. It is common for consignors to hold signing with athletes and have the decals signed and placed on after for efficiency reasons.
Answer: Hello Chris! Thanks for reaching out to us, all full size helmets come with decals if this is what you are referring to. Do you mind give us an example as to what you are referring to?
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!