The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
This summary is generated by AI, based on text from customer reviews
STB. Simply the best auction site online. STB. Simply the best auction site online. STB. Simply the best auction site online. STB. Simply the best auction site online.
So many options for all kinds of collectors and they ship really fast and run very well auction house. Highly recommend!
Will continue to order from this great site! Everything was delivered in a timely fashion and exactly what I expected! You can find amazing deals on just about anything you can think of.
I bought a Von Miller jersey online, and then had it framed. Very happy with the framing. But the jersey that was posted (signature) and the jersey I received (signature) was not even close. The jersey I received was not acceptable, if I saw that signature online I would not have bid on the jersey. After numerous emails i get we apologize for any confusion however as stated regarding the Von Miller jersey, we have reviewed the images with management and this item is not edible for a return or refund as it was properly listed during action.
There is no way in heck it was properly listed. It is a same I have spent Thousands of dollars on their auction items, had 3 issues, and 2 of the 3 they have taken care of. This one not even close. One would think that with what I have won in auctions over last 90 plus days, annualize those purchases and see that it would make total sense to return this item. Not saying I will not uses them again, but my feedback is for this item only, not my overall experiences with Pristine.
This auction site is decent. All of the items I have received have been as advertised. I do think the bidding is somewhat rigged though. Buyers premiums are pretty high as well (17%)
Love every item, I have won. The Best! I won the auction on three items. Two Nascar Joey logano items.and Another on a Disney item autographed. PriStine auction is the best. All the items are great quality and authentic.
Fast shipping. Great authentic items. I was very impressed with that matching coas. And the ease to verify all of them through psa, jsa and Beckett.
Awesome Site! Fast Delivery of Items and Great Customer Service. Highly Recommended. Never a problem. Great for coillectors.
Love this site, easy to bid, lowest prices and easy transactions. I recommend this site to everyone!
Once you have won an auction, they are quick to ship. Only one time did it take a while to ship (5 days), but when I contacted them about it, they replied swiftly and product was shipped the next day. Awesome.
This was my first dealing with this company but I was pleasantly surprised. I will definitely be doing business with this company in the near future.
Great place to buy from with excellent customer service a great bunch of people whenever I call thanks.
Auctions are fun, great choices of merchandise. A friend told me of the site and cannot thank him enough.
Great items and great selection. Just wish shipping and insurence fees were less. On multiple item orders these add up quickly.
First time at the auction and I won. GREAT! Easy to understand rules. Easy sign up. Order shipped promptly when paid.
Great items and fast shipping! I will continue using this service. I've purchase 2 items through pristine auction and have been pleased since the beginning!
High quality products and amazing customer service! They ship really fast and are a very well run auction house especially considering the volume they do! I Highly recommend!
Items always come in as they are advertised. Ships fast and secure. Never had any issues with this company and always enjoy winning items for less than i would normally have to pay for them.
Answer: All items offered in our auction are reviewed by experts for authenticity. All items come with authentication from a leading industry authenticator. Authenticity is guaranteed. If there are any further questions please feel free to call us 602-626-5218 or send us an e-mail help@pristineauction.com
Answer: Hi Trey! Thanks for reaching out to us, we do have some official jerseys in auction from time to time but the majority of the jerseys you'll see are custom and do not have any NFL Branding. Custom jerseys are often used in the autograph hobby because they keep things affordable. If you should have any further questions please feel free to reach out to our Customer Service Team at help@pristineauction.com. They'll be more than willing to assist you there.
Answer: Thank you Chris! As we are consignment based normal wear is expected with items such as this. We do not produce the majority of our inventory. It is common for consignors to hold signing with athletes and have the decals signed and placed on after for efficiency reasons.
Answer: Hello Chris! Thanks for reaching out to us, all full size helmets come with decals if this is what you are referring to. Do you mind give us an example as to what you are referring to?
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!