PorchReviews 216

I never signed up for their service or to receive advertisements. My home inspection company gave my info to these people without my permission. Now porch continues to harass me even after I requested (twice) to be removed from their call list. What a pathetic way to try to drum up business! Really makes me trust them a lot, you think? Why would anyone use these unethical middle-men who pocket the hard earned money of their subcontractors? Hire a handyman directly, don't use these rip-off services who make their money by overcharging you and underpaying their subcontractors.

Lorena Romo from Porch.com offered to write an article for my website in exchange for a link to her site within the article. However, the article she sent me was an exact copy of an existing one on her site. When I pointed this out and asked her to submit an original article, communication suddenly stopped. I also sent an email to the CEO, but he ignored it as well, which suggests he is aware, and fully supports, Lorena's tactics. This is not someone you can trust.

Our job was fairly easy, or so we thought. Our job consisted of removing carpet from our breakfast (137 sq ft) nook and installing vinyl planking. Although it took him all day, the porch handyman did a good job of installing our vinyl wood plank flooring, but he did a terrible job with the floor to carpet transition strips. When he removed the carpet, he did not leave enough carpet flap even though my husband told him to. He said he'd ‘take care of it.' Well, he didn't. What was left were two incomplete transitions. I called porch the following day asking them to send me an experienced floor person to complete, they did, but it was the same handyman! Still looking for someone to correct the job.

I hired Billy Miller to do some work for me... Billy Miller took $700.00 and never come back to do
The other work
Billy Miller is Contractor Fraud... that is on Porch'com
Billy Miller was arrested for contractor FRAUD in
2017 and 2018
He went on Facebook to Go Fund Me to try to get
More money out of innocent people
Billy Miller is a robber... a liar and prays on the
Sick and elderly... people you give him money and you will never see him again! I am including a photo of Billy Miller

In contacting Porch for a Handyman reference, I was connected with one pretty quickly. Corresponded both by text and phone with the referred handyman, stating I needed to have new bathroom and kitchen sink faucets installed which I provided. We agreed upon a date and price. When he showed up he had his 8 year old son with him, who wasn't a problem but did not think that very professional. The Handyman was very pleasant. He did have to leave twice to go and get parts which prolonged the time I thought it should have taken, ending up my paying for an additional hour plus the parts. I had to clean up debris left behind after he left and in checking the faucets determined that they had not been securely anchored or sealed on the top of the sink so that any water accumulating around the faucets during normal use leaked thru and dripped to the cabinet floor. I called right away trying to set up a time for him to return in a timely manner which turned out to be a hassle. After 3 days of trying to have him get here to correct the situation, (he wanted to come in the evening - I don't have service people in my home in the evening) I told him to forget it and will have someone else come to correct the problem. I believe that when a person doing a job and paid well for it and is not done properly, should make it a number one priority to get back as soon as possible to correct the problem. Needless to say this was not a good experience and I hope that the Handyman referred to me by Porch will be dealt with.

I need my storage shed in my backyard repaired. I contacted Porch.com and had two contractors, Daniel and Josh, contact me both using the same number. Daniel quoted me without even seeing pictures of my storage. After I objected to this and sent him pictures he said he couldn't see what the problem was. The pictures were very clear of the damage to be the storage but he said he needed to come to my house to give me an estimate and he wanted me to provide my debit card number and pay $59 before he came out. I didn't know him from the man in the mirror and cancelled the appointment. Contractor Josh texted me and said he would like to talk to me more about the project. When I called the number the person that answered the phone for Porch.com said he did not know Josh so that made me a little leery. I can understand Porch.com having one number and but when a contractor contacts you they should leave their company number not the general number for Porch.com. Needless to say I haven't heard from Josh again. From no one at Porch.com I guess because I didn't want to give them my card number.

SAVE YOURSELF. It's actually amazing how little Porch seemed to care about me as a customer. The person setting up the appt did not listen to me and quoted my price much higher than he originally stated. Once I saw the quote from my confirmation email I tried to contact but couldn't get in touch with anyone. On the day of my appt someone called beforehand and I explained the situation to ensure it would not be the quoted price of $239 for what I expected to be ~$120-170. He said he'd reach out to Porch to let them know I had tried to contact them. The Contractor himself couldn't get in touch with them either. So, he said he could still come by at noon for the appt and would let me know what the quote should be before he begins the project. The handyman showed up an hour late (at 1pm) and was there for 10 minutes before he had to get to another appt. He measured the space quickly and let me a know the new quote of $150, and said he'd contact me soon to set up a project time. "Sounds great!" I thoughtHowever, when the handyman left Porch suddenly was allllll about getting in contact with me because I, unknowingly, was charged $59 for the 10 minutes the handyman was there! I tried contacting Porch after to let them know I was never informed about this amount and to discuss a different amount since he was just here for 10 minutes vs. a full hour which is what I was charged for. Never got in touch despite the multiple calls, voicemails and email. It was wildly frustrating and a waste of time, energy, and money. It was a disorganized process and I wish I saved myself the hassle and just found a handyman nearby.

It was worst ever, the so-called ill-mannered, asthmatic, weak and patient they sent to fix our huge king size royal bed. He brought a pickup truck & a dolly to move a King-sized furniture. He was wearing tank top and shorts and he was not even in uniform which I was expecting from this so called-huge company. This person was not even wearing mask and gloves which I offered him and I offered him hand sanitizer too which he rejected to use. He Was coughing and sweating and above all he was throwing his cough and sweat particles in the entire house. We got effected from his behavior which was extremely disturbing and unacceptable. He created a scene in our apartment and our neighbors came out and when they saw the scene they all said he is no doubt a drug user. He was a drug user and my neighbors are now going to file case against him coz of the scene he created and left our stuff in middle of the street and for shouting out loud. It was very heavy and we were suppose to give him 99 for 2 hours but he worked just 1 hour and rest he spent his time on call and 20 minutes he spent in the restroom and didn't compensate the time he wasted in his activities. My younger brother helped him when he saw that he was asthmatic and weak. He Disturbed our entire apartment so badly. He had no manners and left everything in between the Main Street. Which was unethical. Very poor experience. The company should rather fire him or close their company because no Person on this planet earth would tolerate this kind of poor service they provided me.