Porch Reviews Summary
Porch has a rating of 2.8 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Porch most frequently mention and customer service. Porch ranks 4th among Home Remodeling sites.
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I paid $20 for a lead to do a garage floor epoxy, It said I was the 1st to reply within a few minutes, I called and texted the number and no one ever replied, They said they would refund my money they never did. I think fraud scam rip off
Canceled contract last minute could not rebook job for 2 to 3 months. Quote was overpriced but I was desperate to have shed installed before winter, my tools are outside because we tore down are old shed. Would not recomend.
Hello Suzanne.
This is certainly not the experience we aim to deliver at Porch, thank you for bringing this to our attention, and we apologize for this experience. When your appointment was booked, we believed we would have a professional able to provide service. As we were unable to send someone out, we had to cancel the service. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.
1 star: Bad
3 hours ago
From Porch.com…to "Poor-rich". Non
I have been a featured Pro on Porch. Com for several years and I have to say that since the IPO the overall quality of the service has gone from mediocre to poor, even horrible. They DO NOT honor their satisfaction guarantee at all, in fact it is about and out lie. They have more excuses that the COVID-19 pandemic! I have gotten nothing but run around and zero refunds on bad or fake leads this year, the roof leads we're bulk dumped into the system and sold as fresh, they were so bad I quit buying them at all because they wouldn't honor the refund promise and there have been no improvements to the quality and value of the service since receiving Billions of investment dollars. In fact the customer service has gone away almost completely. I imagine they have dropped sales numbers 20-30%! Closing ratio per lead …They also do not accept many valid acceptable payment methods such as Cash App or any prepaid visa or MC payment methods. They are not responsive to resolving pro customer complaints or making an effort to show deference when we are in a bind. They have gotten high and mighty and treat the pros like second class citizens with no rights or authority. I would highly recommend going elsewhere to find a lead services that is honest and customer centric, the new name is Poor-ch. Non I hope the CEO reads this and gets replaced or Something
Hello Sean H.
We're sorry to hear about your experience. Sending pros quality leads, and crediting leads when they are invalid is something we care deeply about, and we'd be happy to discuss any issues you may have had with lead quality. You can reach our support team here: https://porch.com/pro/support.
The questionnaire on Porch only took 10 minutes to complete for 2 bathroom remodels, and I was contacted by 5 contractors all within 48 hours! Very convenient resource.
Porch landscaper took me for $2900 with no work done, criminal charges filed. Porch refuses to stand up to their guarantee although they said they had approved the $1000.If possible zero stars would be appropriate. Cecil Durham. Proof of purchase etc already sent and approved.
Hello Ms. Cecil Durham. This is certainly not the experience we aim to deliver at Porch, and thank you for bringing this to our attention. We would like reconfirm that the documents were submitted for the payment process to begin. Payments are made every Thursday of every week, it will just depend on where you are on the list of people that are also waiting on their refund. We ask to please be patient, and if you still have not received the payment by next Thursday, then we can see if it can be expedite it. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.
They do not answer their phone EVER. They do not return calls when I leave messages EVER. They do not respond to emails EVER. My point of contact Andy, who gave me his "direct number" did NOT give me a direct number. But it doesn't matter because he doesn't answer the phone, return messages, or respond to emails either.
They literally have NO customer service at all.
I was called by A Porch associate to see what contractor services I needed for my new home purchase, I booked movers and scheduled pods delivery around movers, only to receive an email from PORCH that job was canceled they couldn't find movers after all.
Hello Angela. This is certainly not the experience we aim to deliver at Porch, thank you for bringing this to our attention and we would like to apologize for this experience. When your appointment was booked, we believed we would have a professional(s) able to provide the service. As we were unable to send someone out, we canceled the service. We apologize for any inconvenience that this may have caused. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.
This was my first experience with this website. I found them very responsive. The pro that was selected was amazing. Conner Rawlins from Foundation Professionals of Florida contacted me and was very happy to assist me. Our appointment was very pleasant and a very informative education on what actions could/should be needed for my project.
The vendor never got back in touch with me, to schedule a site visit/estimate.
Hello Kevin. This is certainly not the experience we aim to deliver at Porch, thank you for bringing this to our attention, and we apologize for the experience you had with that contractor. Please reach out to homeowner@porch.com, or call directly at 855-494-5972 with your project details and contact information. We want to make sure this does not happen in the future. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.
Excellent. I had an immediate response from a contractor associated with Porch. Had the work done the next day
I am still waiting on estimates- no response from anyone, a complete waste of time
Everything went well; project took 30 minutes (+/-); the electricians were very professional and polite.
This group McKee Brothers was the best contractors I have hired. On time, fair pricing, friendly and very reliable. I am
Using them again for more projects. Glad I found Porch.com.
Inadvertently sent to this company twice. Both times they had the wrong project written down. Received multiple calls for services I didn't ask for. Called me at 7am 4x in a row. 2 reps hung up on me as soon as I stated I wasn't interested. Call center tried to get me to an agreement to receive additional solicitations for other "related" services. Received multiple calls after saying no to this. Stay as far away from this service as possible.
Set up an appointment and tried to talk to someone. People did not speak English and did not listen. Their pickup service wasn't. They cancelled without telling me. I probably got lucky,
Hello Jerry. We are sorry to hear about this experience. We aim to provide homeowners with an easy, straightforward process from booking through project completion. We missed the mark on communication here and we apologize for any inconvenience. Please reach out to homeowner@porch.com with your project details and contact information, we want to make sure this does not happen in the future. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.
Do not become a pro they promise you stuff and it's no different than paying one at a time they offer you things that is not true
We're sorry to hear that you have not had a positive experience working with us. We aim to provide contractors with high-quality leads and exceptional customer service. We take your comments seriously, and we will use your feedback to continually improve the Porch experience for contractors. You can reach our support team here: https://porch.com/pro/support.
I tried twice to get some help using Porch. They provided about 6 different telephone number to contact, but when I tried to contact them I got no answers from any of the numbers provided.
The installer was on time and had the correct equiptment to install the fan in the 14 ft. Ceiling. He worked quickly and was finished in about 1.5 hours. The price was resonable.
Ken kramer did excellant job. Go floor squeeks gone, pull up carpet, fixed squeeks. Laid carpet and stretched it
From the business
Porch is the leading destination for professional installation, assembly, repair, maintenance, and other home services from quality pros. Porch has a nationwide network of home services professionals that make it fast and easy to tackle whatever's on your home to-do list. Porch also connects customers with a suite of free services, including a dedicated Home Assistant, 24/7 help, online project management, project cost guides, pro reviews, and much more. Learn more at porch.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mr. Stephen S.
We're sorry to hear about your experience. Sending pros quality leads, and crediting leads when they are invalid is something we care deeply about, and we'd be happy to discuss any issues you may have had with lead quality. You can reach our support team here: https://porch.com/pro/support.