PorchReviews 216

I bought properly 10 leads from these guys not one of them has panned out and every single time I purchased one I have to spend 45 minutes on the phone with them trying to get a refund. And half of them if you actually get a hold of somebody which is rare. There's not even any job to be had. I think they're just playing the numbers and hope they don't have to refund everybody when they send out fake leads they're probably killing it. Avoid like the plague

Porch sent over some folks to install a new thermostat, they ended up blowing a fuse, not knowing what they did, and then leaving after 4 hours of "troubleshooting" and no knowing what to do.

After complaining to porch, they sent another guy out that thankfully knew what they were doing and fixed everything (the only reason I give 2 stars). Afterwards I still had to pay this person which costs double what the first person charged. I sent an email to them asking for a refund of some kind and they ignored my request.

I scheduled a tv mounting service for last Sunday at 10:00, the first issue is the tech called to see if they could come at 1:30. I said that I had another commitment and could not wait. The single technician showed two hours later around 12:00. I was required to order two technicians and was to pay an additional $79 for the second person because the TV is a 65". The single technician was able to manage the job successfully by himself and he was very professional. When the bill was presented I was charged for two techs even though only one showed up two hours late. The invoice was corrected only after I complained and everything is paid and finalized.

We have been using Porch for a while, the quality of leads are getting really bad. Non-connection leads are a standard norm for them. If you accidentally leaving a message for the customer for over 60 seconds (some people's voice message is long to begin with), even at 61 seconds, Porch consider it a connection made. My advise is don't waste your time or money on their service. Period!

My partner and I have wanted to replace the lighting in our condo for nearly 10 years. It was always something important for us to get done from our home improvement list. After being contacted by Porch and meeting Jose the handy man who came over and did an amazing job with the instillation we couldn't have been any happier. Jose was great to talk to and he made us feel confident in our purchase. Thank you and we'll be seeing you again for future projects.

I posted an honest, experience-based negative review of a contractor - it was backed by facts, and provided exhaustive detail. Porch removed it. I thought it was some kind of a glitch - and posted it again. Porch again removed it - only leaving glowing, across the board 5-stars reviews for that contractor. They never made any attempts to contact me - even though my contact info was known to them. Another homeowner reached out to me about the same experience, WITH THE SAME CONTRACTOR - his negative review has also been removed; without any explanations. There are multiple negative reviews about the same contractor on different review WEB sites - Yelp, BBB, Google, etc. The only one with glowing reviews across the board is Porch.
Cannot speculate as to the reason why this is being done; make your pick - the net result is the completely dishonest and distorted ratings system.

We had porch lawn services for two years, typically Spring through Fall and would put on pause during the winter. The contractors they use for lawn services switched almost every appointment and never showed up the day they were supposed to. They were consistently 2-3 days late. Having my lawn cut on a specific day was never a huge deal so we let it slide but my recent interaction with them has caused me to write this review and to make the decision to never use any of porch's services. I called in to reactive my lawn service for Spring through Fall this year, was given an exact start date and thought all was done, set to auto bill with bi-weekly service. Day of appointment comes, and guess who doesn't show up? You guessed it, Porch once again. So I call in to ask where my contractor is and find out they never reactivated my service and that it would take another 2 weeks to get someone to come out! Unbelievable... the incompetence is truly mind blowing.

This site scams both the customer and the contractor. The customers usually want to ask questions and get a bid. The contractor can't text or call the customer until they pay. Most seem to average $25-40 to get the contact info. I don't think the customers would word their ad the way the do, or even post it, if the knew they wouldn't be contacted unless the other person ponied up $30. I actually paid to get the contact info once because I believe in giving something an honest shot. The name on the voicemail was different than the name on the ad. Granted this could have been the customers fault. But, Porch would not refund my money, I just lost the money.

I scheduled Porch to send someone out to do several repairs to my house. Fix wood rot in a door frame, repair dry wall, install a new toilet. The morning of the repairs I was contacted and told there had been double-booking of jobs for my repairman. Was told he'd be about 5 hours late. It was rescheduled several times during the day and we ultimately had to delay the work by a week. My only complaint is with the scheduling department. Jamie and his ultimate work product were great.

California contractors need to be careful this company call Porch. One Rep from Porch his name is Paul call me many times want to sell you the lead, and he says will Guarantee client connection.
I bought two lead from the Porch, and both lead I call more than 3 times and Msg many times no one of the clients responds, not sure they sale the real lead or not.
And I call the Rep they give you a tough time they can and find the whatever reasons just don't want to give you $ back, So finally I get nothing back. Leave this review jsut want to all the contractor work hard to make $, don't spend to the Porch, totally waste your time.

I needed some doors trimmed after new carpets were installed, but was having trouble finding someone in the area. I was a little skeptical about how simple it was to request the service on Porch, but they were able to connect me with someone to do the job within a week for the day I selected. He reached out to me the day before my appointment to confirm the details, arrived when he said he would, and completed the job efficiently. I'm really pleased with my experience!