Pool Supply Unlimited Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and shipping issues. Many customers report receiving damaged products, experiencing lengthy delays, and encountering unresponsive or rude support staff. Complaints regarding the return policy and lack of warranty support are prevalent, leading to feelings of frustration and distrust. However, a minority of customers express satisfaction with product quality and pricing, highlighting positive experiences with specific purchases. Overall, the feedback indicates a pressing need for the company to improve its customer service practices and streamline its order fulfillment processes.
This summary is generated by AI, based on text from customer reviews
Great Price, Excellent, Good Customer Service, We are still need to change the old Filter cartridge.
Good Stuff I don't know what else to say so I must keep typing to reach the 100 character minimum, so there.
Found the website while looking to purchase a new pool heater. Very competitive pricing. Had some questions and promptly got someone very knowledgeable on the phone who answered all of our questions. The heater was delivered to our home 1000 miles away within 4 days of purchasing. It was in perfect condition.
Also purchased a Polaris pressure cleaner. Had question about price matching. Again, very helpful and accommodating. Processed my order quickly and had the cleaner in the pool within 2 days.
Every time I've called, I get a friendly helpful person on the line. Merchandise is delivered quickly and damage free.
Ordered a cheaper salt cell for my 40k pool and came 15 days late as my pool was in need of chlorine and starting to turn. Lots of trips to the pool store. Ordered a cell from pool supply and came in very good tie, installed and working great. Pool back in shape for only a few bucks more. Well worth it.
I looked everywhere scouring the internet for a 1994 hot spring heater, replacement elements. They had them! My customer called me and they were all stoked that their spa was hot again! ThAnk you for having the hard to find spa parts!
Good but 1 of the pieces was broke. Hoping I can put it together and make it work. I think for the price it should be packaged better so things dont break during shipping.
We ordered this slide on your anniversary, and therefore received free shipping.
Your price was $500 less than Amazon. Amazon was also scheduling a few weeks out.
You sent the slide out the same day I ordered it. Arrived 2 days later.
GREAT JOB!
Cust svc very helpful with transaction. Prompt delivery and exactly what I needed to complete project. Pool is once again, crystal clear.
Ordered a pool heater and draft hood. Was concerned since coming freight but I kept checking tracking provided. Upon reaching terminal it was then delivered next day.
Kudos to them for having a good trucking company.
Great support, getting the project of replacing jandy system, will post more information when finished
Best prices to order pool supplies.
They have product in stock and are able to ship out immediately.
These guys are solid in every respect. I appreciate the direct feedback, when I've asked sbout efficacy of products. Whenever I've ordered, I get delivery within a day or two. Prices are excellent. They have earned being the place I'll buy every time from now on.
The rain sheer i ordered was damaged in shipping. Pools unlimited replaced it before the manufacturer even okd replacement.
Product was delivered timely. Easy to install and works perfectly.The website is very easy to order at a good price.
It was my fault, I accidentally put the wrong address on the shipping information. I had to track the package down and I retrieved it. The product is the best thing I ever seen. Runs a lot better and with more power than any pool cleaner hooked up to a pool pump. It is exactly as described.
Very pleased with the Flyte Deck diving board kit we received for our salt water pool.
Great customer service. Quick shipping. Installing tomorrow by our pool company.
The website was easy to use and find what I was looking for, In addition, the online customer service was very helpful. Delivery was quick. Will definitely order from them again.
From the business
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbecuing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members