Pool Supply Unlimited Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and shipping issues. Many customers report receiving damaged products, experiencing lengthy delays, and encountering unresponsive or rude support staff. Complaints regarding the return policy and lack of warranty support are prevalent, leading to feelings of frustration and distrust. However, a minority of customers express satisfaction with product quality and pricing, highlighting positive experiences with specific purchases. Overall, the feedback indicates a pressing need for the company to improve its customer service practices and streamline its order fulfillment processes.
This summary is generated by AI, based on text from customer reviews
I got exactly what I ordered very quickly. They took extra care: called to confirm my delivery address, which was different from the billing address. No complaints so far,
Really good purchase experience, great value and speedy delivery. Will definitely use again. Purchased the Nautilus CC plus robot vacuum and so far it's great. Lives up to it's prior recommendations.
We haven't used the item yet but our order arrived really quickly and we paid much less for it than what we found on other websites. Great experience all around.
Great customer service over the phone my dealings with the gentleman who help me with the phone was very respectful, courteous, and very professional! It was a pleasure doing business with the gentleman!
Excellent item. Very durable and great quality sailcloth. Will enjoy this for a long time to come. Arrived in a timely manner and well packaged.
Jesus was very helpful and the entire process was great. A slight blemish on the slide but I'd blame the logistics supplier for that
Pool and solar cover arrived quickly and exactly as advertised. Took only an hour to set up, not icluding the prep time to level the yard. Pool is great, no problems. Waiting for a few consecutive sunny days for the water to warm up. Ordered the Elite Pool kit 15'.
THE PRODUCT WORKS PERFECTLY, THE ONLY DIFFERENCE, WHICH IS A MINOR HASSLE, IS IN THE ORIGINAL PUMP HOUSING THE RETAINER NUTS WERE SLIGHTLY RECESSED SO THEY STAYED FIXED TO THE HOUSING FOR THE INSTALLATION OF THE BOLTS. THIS IS NOT OBVIOUS PROBLEM IF THIS IS A NEW INSTALLATION HOWEVER WHEN IT IS WARPED AROUND PLUMBING PIPES ANS ELECTRICAL IT IS
Ordered and received a new LED Underwater pool light. Competitive price, good quality equipment product and on time shipment and delivery. Exactly what I wanted and got! Thank You Pool Supply
My purchase arrived early and we are already using our new pool heater after converting our chlorine pool to salt. It was easy to install my self after a run to Home depot for piping. Great experience.
Pump was received in a timely fashion and was exactly what I ordered and was installed with no problems. I would certainly recommend Pool Supply Unlimited before paying a box store a much larger price.
Great customer service and fast freight delivery! Our new heater showed up so quick and in perfect shape.
Love the robot cleaner and the price with the caddy was great! Regardless of reviews I'm saying it's awesome!
I ordered a pool rail and grab bars for a pool remodel over the phone, and the sales person was super friendly and helpful. When my order arrived, one part was damaged so I refused delivery, and called customer service. I again got great customer service on my return and re-order. The new part came quickly and better packaged than the first one. If and when I need more items, I will definitely go to this supplier. Can't post photos as they're not installed yet.
While we have yet to install the product, it looks better than the original. The delivery was quick and it was exactly as advertised.
I called during the pandemic and hung up when I got no answer. An hour later I got a call back from the manager! He answered all my questions about a Raypak above ground pool/spa heater. They had the best price I could find online so I placed the order then and there over the phone. It shipped the next day and was delivered 3 days later. Would definitely recommend them.
Purchase various items for Hy spa heater chlorinator filter within the last month and it was cheaper and quicker delivery than Amazon
I ordered a Hayward turbo cell t-15. Part was exact replacement and the price was right! Thanks for your prompt service.
Very happy with purchase. Fast delivery, great customer service. Heater seems to be working as it should.
From the business
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbecuing a fat, juicy steak. There are real pool professionals working here. Our guys have seen thousands of pools in their careers, no exaggeration. We are based in Southern California and can land most products to your door (within the 48 contiguous states) in less than a week.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members