Pool Supply UnlimitedReviews 300

Ordered a Gorilla pad; same option came with cove edging for about an additional $50.The 27' I picked out included the cove edging. I was advised to go up a size to 28' due to the deeper portion in the center of the pool. Ordered the 28' not knowing I was not getting the cove edging. Pad arrived without the edging, I spent DAYS trying to reach someone, left number but never got a call back. Finally reached a live person after days of trying. I was told I could order the cove edging but it was a cost of approximately $350. I requested to be allowed to get the cost that would have included the edging--an additional cost of about $50 when purchased with pad---I was told the rep would check and call me back within an hour. Here it is 4 days later and still no call back. I find this to be very terrible customer service and I will not purchase from this company again. Customer service is key and after taking days to reach a person, only to not get a call back as promised... I find this a poor company to work with.

I was happy with the product I received to a certain extent. I ordered six coolaroo shade receivers and received them in a timely fashion. They needed two screws each, which DID NOT come with the order. I guess I assumed they would, AND in my opinion should have, but I guess I was wrong. The mailing charge was exorbitant almost as much as the actual order. In my opinion the Order should've included the screws to fix it to the wall. I guess I made a wrong assumption. Now I hAce one more step before I can use this product. Need to go hardware store to try a find screws that will fit these receivers. Time, energy, and MORE money!
I will think twice before I order from Pool supply unlimited in the future.

The items that we received are not in good condition. The polls are scratched and also the square backboard is scratched. I am trying to find out how to return the items and I keep getting the run around. I've asked for help. Asked someone to phone me. Left my phone number. After 3 messages I finally received an email with 3 options listed. 1). If I have received my item or need to return it, click here. 2). If I need to change the order, click here. 3). If I have not received it, click here. When you choose option 1, there is NO info on returns. It brings me to THIS survey. So on top of not answering my questions and ignoring my ask for help, the content in the one email I received is inaccurate and useless. I need these items delivered to me by 5/7/20, when the concrete is being poured. I have mentioned this THREE times. No one at this company cares. It takes them 2 days to reply with a computer generated message. Followed by radio silence. Worst customer service EVER for an item that was far from cheap. This is for the high-end pool basketball hoop with cement anchors. **5/1/20- I'm still trying to return the boxes for this item. I finally received a response with one return label. I've sent two messages asking if they can please send for return labels for the four boxes. We finally received the fourth box (of anchors) yesterday- And everything needs to go back. Unfortunately no one replies You get another automated response by email. All I want is 4 return labels, so I can return back the damaged items, and get a refund at this point.

This was a great deal for my new Salt Generator. The customer service even called me to ensure that I had the correct version of the computer program so that the new salt generator was compatible. They could have easily just sent the one I ordered but took the extra time to call and make sure that I was getting the right product for my system. This is obviously a great company with great people! I received the generator in the prescribed time even based on the current restrictions. Very happy I found Pool Supply Unlimited,