Pick N Pay

If you're thinking of giving pick n pay the benefit of doubt, don't! Unless you don't mind waiting +2hrs going on 3 for an order that is still being packed or unless you enjoy being put on hold with no assistance. 60 seconds delivery is a scam. Extremely disappointed.
I started making calls an hour after I had ordered.

I placed an order on PnP ASAP yesterday at 15:52 and at 17:48 it showed delivered, but nothing was delivered.
No one phoned me to get an access code into the estate, so there's no way that they can say that they did deliver.
Furthermore, I couldn't reach customer services because they were already closed, so I sent an email which have still not been responded to.
Then I phoned this morning, can't tell me where my order is, said they would log the call and get back to me and still, nothing.
The app is also useless, gives you no info and there is nowhere where you can report a problem with your delivery.

I did online shopping for my 92 year old Mum who lives in a retirement home. There were some issues with processing. I tried the contact numbers for both international and online shopping and was unsuccessful. I then tried customer service who put me through the relevant person who finally helped me through the process. There were many snags such as many of the items were unavailable and delivery slots taken for up to 8 days. I was relieved that my elderly mother would receive groceries in 8 days. Thank You. SNaidoo Australia

The new versions of different classes that PNP determines we fall into, is by no means appreciated by the very core of the people who have raised PNP to the position they currently have. So, like most other regular PNP customers, I shall happily trod off to the Woolies store, which does not determine my value by their attitudes...
A die hard PNP fan for so many years... take the Quali Save version and do you know what with it...

Order placing made very easy. They kept me fully updated on the progress and it was seamless. Well done, and the delivery man was very friendly and helpful

I am so extremely disgusted and dissapointed with pick n pay delivery service. For now I will say they robbed me. On Saturday I ordered a few things and when it arrived the bag was broken and an item was missing. I called and emailed over and over again, each time I was told the matter been escalated and each time told it would be delivered that day. Nothing. I have heard nothing. I have made one last attempt to email but I refuse to spend anymore airtime on trying to communicate with people who do absolutely nothing. It is wrong and unacceptable. Shame on you.

Been a while that I wanted to thank P&P for excellent and friendly service and great house brand products. The past week, I've purchased some rusks and different soup packets from P&P brand. Taste home-made and quality is great! I've dumped Checkers for good and only buy from P&P. I am overall very happy.

Pick n Pay asap! I placed an order (#*******) at 08:31 to be delivered between 10:00 and 11:00. I called their call centre after 11:00 as there was no delivery. The call centre lady (with an attitude) said there was no driver to bring it. It would be sent through when and if a driver becomes available, Unbelievable! They are running a delivery service with no drivers!?!? And I had to call them to find that out. I do not recommend Pick n Pay asap!

Placed order on 30 July 2022. Arrived without item of 69.99. Refund was promised but after several emails and calls, no response. Claims not to refund to Tymebank yet accepted payment via Tymebank.
Will never use them again. Blatant thieves.

I bought clothing online at PicknPay clothing online, my credit card was charged twice, and now, a month later, still no refund. No help whatsoever via email, Whatsapp or telephone. Absolutely pathetic. Won't be recommending any time soon!

I sent you countless emails about an order you failed to deliver on the 12th of November, till today your not responding, yet the statement shows that you did debit my account, what a kak service, guys buy online at your own risk

Pick n pay Asap is literally the worst grocery delivery app. If the app it's self isn't glitching and not alerting a delivery time or allowing substitutions, then it's the struggle to get the store to deliver. I've had to go and PICK UP MY OWN order as your refunds take 3-10days. What nonsense is that? When you write an email, the replies are so slow. They deliver and don't even contact you to arrange a delivery time. I got a call from a driver saying she's outside. I'm so disappointed. This has happened twice. Can't even EFT my own money into my account because that also doesn't work. I truly regret using this app

I normally shop at Pick n Pay On Nicol, which is such a lovely clean, friendly, well managed store. Today I was in the Northgate area so decided to go to Pick n Pay Northgate. I was shocked - the store is filthy, the staff walk around talking to each other at the top of their voices and push past you in the aisles. The tellers chat amongst themselves, and when you greet them they completely ignore you. When I thanked the lady who packed my trolley she glared at me and carried on talking to the teller as if I didn't exist. What a shocking experience and an embarrassment to the Pick n Pay franchise.

After 4 deliveries I have a list of complaints as long as my arm... but will mention just the worst...

1. I ordered 6 packs of lettuce... All were delivered on the same day as the Sell By Date. And worse... they all showed freezer burn from the ice bricks, Outer leaves were brown, limp and unappetising
2. On two occasions All of my meat products were not delivered... on another occasion ALL vegetables.
My Addis 150 L. Storage box arrived broken... the return procedure is not possible for me as I am shielding against covid... the reason I am shopping online in the first place.

I am looking for another service to deliver my food...

I ordered online at 10:39 and at 14:18 the app status updated to delivered and I had not received my order. I phoned their help desk more than 4 times and they kept on giving me different stories.

Story 1: There was no one at my place, yet I was home all day.

Story 2: There was an Uber strikes and no drivers.

Story 3: My address was incorrect on the app.

Story 4: Order at the shop they are trying to get someone to deliver.

Last straw at 6pm, they will refund me in 10 business days. That time I had used my last cents for that order. Now I must see what I do until they refund me.

I am disgusted at the service!

The service is absolutely atrocious. Staff at the bakery will totally disregard and ignore you.
For the third time purchasing their food, I am absolutely disgusted. Either the food is off, under cooked and today's avocado in their subs is hard and not ripe. They should either get new management or completely shut down. This is unacceptable.

I spent hours mailing them and calling them waiting for my order but they cancelled it and refunded me. Ordered for 10 am and at 2 pm it was still showering going to be delivered! Called in and the lady that answered lied and said she's sending the order through again only to see it was cancelled. No one contacted me and I had a mum who had surgery and was waiting for her groceries. Shame on you pick and pay. You lost a customer.

Ordered online for delivery and had to wait a while 4 hours to get my delivery even though the app promises to deliver within 60 minutes. Not to mention some of the items on my list were wrong. Not pleased at all