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PetCareSuppliesReviews 334

2.6
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PetCareSupplies Reviews Summary

PetCareSupplies has a rating of 2.6 stars from 334 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareSupplies most frequently mention credit card, tracking number and seresto collars. PetCareSupplies ranks 21st among Pet Supply sites.

service
85
value
83
shipping
88
returns
26
quality
78
Michigan
1 review
2 helpful votes
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Origin is stated!
March 16, 2016

The companies origins are London and Maritarius. That is clearly stated in it's "contact us" link on it's website. Did you bother to look? Ihave bought Frontline thru here for 3 years and my dogs have never suffered any adverse reaction and have never had fleas or ticks since.

Date of experience: March 15, 2016
California
1 review
2 helpful votes
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Multiple pet owners like me always look for cheaper options for flea and tick preventions. I have 1 cocker spaniel, 2 Doberman and 1 Beagle. To keep these buddies free from parasites at lower cost but effective results, I always go for Frontline Plus. Pet Care Supplies sell this treatment at much lesser price than the other stores I have come across. Great service and fast shipping!

Date of experience: March 12, 2016
Texas
1 review
2 helpful votes
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Pet caring can be expensive when you dont have a stable income. I lost my job before a few months and since then Im cutting my expenses which forced me to cut my dogs flea treatment expense. But I never stopped looking for options and thats when I found Pet Care Supplies. Frontline Plus on this site is super cheap and affordable for me too. I ordered it and got the pack just before 3 days. Pack was fine. I applied it on the same day and Milo feels much happier now after months! Thanks guys!

Date of experience: March 3, 2016
Germany
1 review
1 helpful vote
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I have 3 dogs and a cat, so naturally I have to spend a lot to make sure they stay at the best of their health. Along with that I also need to manage my budget which would have been really difficult if I wouldnt have found pet care supplies. They have the cheapest rates possible and I rely on them for my all my pets flea and tick treatments. No issues in delivery or quality of the products. I would recommend it to all those who really want to save bucks on their pet care budget.

Date of experience: February 24, 2016
Virginia
1 review
2 helpful votes
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I made a mistake while ordering and realized it when I received order dispatching mail from the company. I called them to correct my order which was my mistake and surprisingly they were cool about the whole thing. They dispatched my correct order and I just received it. I don’t think any other company would have been this cooperative with mistake done was from the customer’s end. And I feel that their prices are worth the wait if you think that they take long to deliver the order. Thank you guys!

Date of experience: February 16, 2016
Georgia
1 review
10 helpful votes
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What a joke.
February 10, 2016

Ordered frontline plus for my dog. Took three weeks to get to my house. Shipped from Great Britian. Not the same product as describe online and doesn't kill fleas. Never order anything from this company.

Date of experience: February 10, 2016
Texas
1 review
3 helpful votes
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So I just got a cat from the adoption centre and was not much informed about the pet necessities. I went through several pet care blogs and yet was not able to decide which flea treatment to use for my kitty. I was sure about buying the supplies from pet Care Supplies as my friend suggested it and really, it was a lot cheaper than the other sites. I called up their customer care service and asked to explain the difference of the flea treatments available on their store. They were extremely patient and did a great job by explaining even the minute details of the flea treatments. And I chose frontline Plus for my cat! Thank you guys for your support, service and affordable products!

Date of experience: February 8, 2016
Illinois
1 review
9 helpful votes
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Not worth the savings!
February 5, 2016

I ordered flea Medicine for my cats from this company cause I didn't have a lot of money. I ordered it the first part of December. In January I still had not received it so I contacted them. Was told it got caught up in customs from England! I gave it another week and then another and still nothing but excuses! I demanded a refund which I received promptly but now the company continues to call and email me asking if I ever received the product. I have told them countless times I have not gotten it but if it ever showed up I would return it immediately. That has not stopped them from continuing to call me and email me. DO NOT BUY FROM THEM!

Date of experience: February 5, 2016
New York
1 review
4 helpful votes
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I stumbled upon Pet Care Supplies while looking at other online stores. Their prices forced me to have a focused look while I was just browsing. I really wanted to try out this site in spite of having a fear of it being a fake site. I ordered K9 Advantix for my dogs as I was already short of it with only one dose in store. Guess what? The product arrived real fast at 0 shipping cost (yeah, free shipping) and It worked the same way as my previous pack of K9 Advantix did which cost me extra $7. To cut it short I thoroughly enjoyed my first purchase from Pet Care Supplies!

Thanks!

Date of experience: February 4, 2016
New York
1 review
2 helpful votes
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It is sad that sometimes we cannot take care of our lovely pets just because the treatments are expensive. The same happened with me and my dogs had gone long without flea control. I am so happy that I found Pet Care Supplies! It had the prices that I just needed as I am going through some financial issues. I received 2 packs of Frontline Plus 3 days back and I immediately treated my dogs. It worked! This is the most affordable site for pet supplies that I have ever seen. Thanks guys for letting us care for our pets!

Date of experience: February 1, 2016
Washington
1 review
2 helpful votes
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After buying extremely affordable Frontline Plus from Pet care supplies I realize that I have been slaughtered by my vet for all these years. I had been giving $10 more for the same product to my vet. I used the product that I bought from Pet Care supplies on my dog and it worked just great. There are people around who are not in the market entirely to fill their pockets. Pet care Supplies is one of them!

Date of experience: January 28, 2016
Virginia
1 review
1 helpful vote
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This is the first time I've ordered from this company and I'm very happy. I got my products in less than two weeks. And they're genuine Bayer products from South Africa. So of course they wouldn't be regulated by USA entities: they would be regulated by the country and company that they came from. Bayer has facilities all over the world, on every continent. So what's the fuss all about, I wonder. I'm grateful I can get Advantage at this price, otherwise I can't afford to buy it.

Date of experience: January 12, 2016
California
1 review
1 helpful vote
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This was my third order with Pet Care Supplies and I had made a mistake while ordering. I ordered a wrong pack which did not cover my dog’s weight in its range. I was worried that these people may not believe me and not consider exchanging the order. Well, that was not the case when I talked to their customer care executive. Everything went well, the executive was the most supportive that I have ever seen and they arranged everything needed for my exchange. I am never changing the store, that’s for sure!

Date of experience: January 7, 2016
Nevada
2 reviews
8 helpful votes
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Yet another FrontlinePlus scammer. Product according to EPA is counterfeit Frontline. Says they are guaranteed, but that is BS. Sent from overseas, shipping took forever, has no return address on package. Typical of all of these Frontline scammers, just like on Ebay. Do not buy anything from this company! They are a fraud! Do not use their products on your pet! The contents are considered toxic waste by the EPA, and need to be disposed of as hazardous waste. See my tips here for how to detect fake Frontline product that his company ships! Note that they have loaded this site down with fake statements from fake people that "love" their products! Its an online boilerplate scam to con more people out of more money.

Date of experience: October 30, 2015
Florida
1 review
9 helpful votes
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We ordered Frontline Plus through this website and didn't get it until 3 weeks later! On top of that, guess what?! COUNTERFEIT product! I blame myself because we let their cheap prices fool us to buy from them. Do yourself a favor and spend a little bit extra for the genuine product that actually works. They will tell you 100% money back guarantee but that is a complete lie. When we called they said that they refunded the money back which never happened. Thieves.

Date of experience: October 16, 2015
Indiana
2 reviews
8 helpful votes
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Fraud beware. 23 days later no product delivered. No tracking number. Called the (haha) customer service rep only to be treated rudely. They have no idea where my order is. No tracking number or information on the carrier. Their call center is in India. They have no address. I wish I had read the reviews first. BEWARE. FROM WHAT I UNDERSTAND IS WHEN YOU CALL THE CUSTOMER SERVICE PHONE NUMBER THRY THEM SEND OUT A GENERIC KNOCK OFF PRODUCT. DO NO BUY FROM THEM.

Date of experience: October 2, 2015
California
1 review
3 helpful votes
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EXCellent Product
October 1, 2015

Upon arrival of my first order, my groomer and I compared ingredients of the frontline she sells in her store with the frontline I received and guess what? They were identical! So, to all you bashers out there, S H A M E on you for knocking a Co. That is willing to take a bit of a cut in their profit and not be so greedy!

Date of experience: October 1, 2015
Pennsylvania
1 review
8 helpful votes
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Counterfeit Product
September 10, 2015

If you care about your pets at all you will not order anything from this website. The saying 'you get what you pay for' rings true for this company. DO NOT let the cheap prices entice you to purchase ANYTHING from them. The products are not EPA regulated because they are from out of the US, meaning you do not know what you are putting into your pet's system. I ordered about a hundred dollars worth of product from them, and didn't receive it for another 3 weeks. When I did, one of the boxes was dented to the point it was open. The product labels are not the same as the product labels here in the US. Some of the instructions are in different languages. I talked to both my dog's vet and the Frontline company, if the product is legitimate it will not have an expiration date. The product I received from petcaresupplies DID have an expiration date.

I tried returning the product, but I was in charge of shipping even though one of the boxes was opened, which was not my fault. Shipping would have cost me more than I actually paid for the product as it has to be returned to London.
Don't make the same mistake I did, if you want quality products for your pet that will work, call your vet and see what they recommend.

Date of experience: September 10, 2015
West Virginia
3 reviews
32 helpful votes
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Super Pissed
August 2, 2015

Not happy at all it froze my debit card because it is routed through hong kong. What kind of business are you? If I could give this company a score than this one star I would.

Date of experience: August 2, 2015
Oklahoma
1 review
15 helpful votes
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Buyer Beware
July 24, 2015

The Frontline I received is a foreign made product that has no USA regulations on it, so there's no way to know what you're getting. This is the most deceptive outfit. They're in Canada, has a vet in the UK that apparently okays your order, the product is made in France or South Africa and a Merial Australia logo is on the box. The order was not what I ordered, different dog on the box, it's in kg versus lbs/oz but the return shipping is on me. Who does business like this? I think we all know the answer to that. My vet advised to NOT open this product and send it back. Heads-up. Buy American. You may pay a little more but at least you know where it comes from.

Date of experience: July 24, 2015

From the business

Petcaresupplies is online pet store which provides affordable health care products to all pet owners. Check out at http://www.petcaresupplies.com


petcaresupplies.com
Vancouver, BC, Canada