website thubmnail of PetCareSupplies

PetCareSuppliesReviews 334

2.6
How would you rate PetCareSupplies?
grey star
grey star
grey star
grey star
grey star

PetCareSupplies Reviews Summary

PetCareSupplies has a rating of 2.6 stars from 334 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareSupplies most frequently mention credit card, tracking number and seresto collars. PetCareSupplies ranks 21st among Pet Supply sites.

service
85
value
83
shipping
88
returns
26
quality
78
District of Columbia
1 review
2 helpful votes
Follow Fernando A.
Unfollow Fernando A.
Send Message
Share Review
Report Review

My friends and I have left for a trip along with our pets. Back at home, I had treated my Plato with a generic topical flea treatment. Though for precautions I carried Capstar along with me (God bless me for this decision!). I did not use Capstar at home because I wanted to block the flea re-infestation as we were on a trip. Well, all of a sudden Plato was all covered with fleas on the 8th day of the trip and he was going crazy with all the scratching. May be that generic did not kill the eggs, I suppose! I immediately administered capstar and my furry buddy was all back to normal in just a day. I bought it from Petcaresupplies at discounted price and the transaction was hassle free. It is because of this tablet that I am still travelling safely with my best bud!

Date of experience: July 21, 2015
New York
1 review
5 helpful votes
Follow Tommy D.
Unfollow Tommy D.
Send Message
Share Review
Report Review

I've been using petcaresupplies for years and have never had a problem. I love this site and don't appreciate the bashing. My opinion: if you've had problems then it's because you're an idiot

Date of experience: July 10, 2015
District of Columbia
1 review
5 helpful votes
Follow Stacey R.
Unfollow Stacey R.
Send Message
Share Review
Report Review

I almost completed one year with petcaresupplies as one of my prime selections for pet care products. I run a shelter, though not a big one, but I need a lot of treatments to keep my buddies safe. I usually order for Frontline Plus, Wound-gard and Popantel from them in bulk. I get a great benefit on prices, which is the main reason of choosing this seller. I don't really mind the order reaching after 7-9 days which I think is okay for the benefit of free shipping. So, all in all, I have never had any experience that would ruin my trust in PCS. In fact, I am happy that it is around as it would have been really difficult otherwise. Thank you guys!

Date of experience: June 23, 2015
Texas
1 review
13 helpful votes
Follow Hombre I.
Unfollow Hombre I.
Send Message
Share Review
Report Review

Warning to ALL.
June 17, 2015

I just tried to order online and it put a freeze on my bank card. The processing company is in Hong Kong and my bank flagged it.
If you don't want to sit on the phone for an hour trying to get your bankcard unfrozen, buy from a trusted company that isn't in China.

Date of experience: June 17, 2015
Arizona
1 review
1 helpful vote
Follow Peter D.
Unfollow Peter D.
Send Message
Share Review
Report Review

One of my friends recommended me to buy pet care products from petcaresupplies as he had a smooth experience with them. I followed his advice and ordered Activyl for my dog which gave me results like never before. It has been 28 days and there is not a single flea on his body. Their prices encouraged me to go for such products which I would generally avoid because of their high prices. They delivered the pack to me free of charge in 8 days, which I think is fair enough. This level of efficiency at extremely low rates and free shipping is not offered by every other seller. Petcaresupplies worked really well for me and maybe, now I am their permanent customer.

Date of experience: June 3, 2015
Arizona
1 review
2 helpful votes
Follow Matilda C.
Unfollow Matilda C.
Send Message
Share Review
Report Review

I try different sellers to buy pet supplies for my 2 labs. Have tried petcaresupplies twice or thrice and have never had any bad experience. The thing that astonishes me is they never miss any opportunity to flatter their customers with different discounts. Just bought a pack of Frontline plus on Memorial Day discounted price. It’s really fun to shop at petcaresupplies with these discounts!

Date of experience: May 29, 2015
Arizona
1 review
2 helpful votes
Follow Jaunita G.
Unfollow Jaunita G.
Send Message
Share Review
Report Review

After my first experience I promised myself that I would never buy anything from this seller. Yes, it was bad! But, their prices did their magic again and pulled me to choose them. Of course it would when other sellers are highly priced. I must say, it was 500 times better than my first experience. My second order arrived before 15 days and used it too before writing this review. After all, it’s about our fur babies! I am very happy with them now as everything just worked perfectly for me. So, they proved “first impression is the last” very wrong and gained me as their usual customer. Thank you guys! Keep up the work!

Date of experience: May 27, 2015
Arizona
1 review
1 helpful vote
Follow Helen C.
Unfollow Helen C.
Send Message
Share Review
Report Review

I am an amateur when it comes to online shopping for pet supplies. I have been browsing different sites to buy frontline plus for my shih tzu, coco. Well, I have not looked around much, but from what I surfed, petcaresupplies had the lowest prices for frontline plus and extra discounts too. I am awaiting my order and would love to shop again if things went well with them. It would be pretty much exciting to shop with you guys!

Date of experience: May 25, 2015
Canada
1 review
2 helpful votes
Follow Sheryl K.
Unfollow Sheryl K.
Send Message
Share Review
Report Review

I have been shopping for my pets from them for quite a time now. Great quality products at discounted prices, free & timely delivery, dependable customer service and a happy customer! Everything is perfect about PetCareSupplies. It is one of my favorite sites for pet care products!

Date of experience: May 21, 2015
Canada
1 review
2 helpful votes
Follow Gabriela C.
Unfollow Gabriela C.
Send Message
Share Review
Report Review

I was going through the reviews and some of them put me in a dilemma whether to order or not. The prices of branded products were so tempting that I couldn’t resist and ordered Frontline Plus for my dogs. The package was delivered to me after 7 days, which is pretty much on time. And it worked very well for my pets freeing them from the nasty fleas and ticks. So, I would recommend everybody to try PetCareSupplies once as they have the best to offer at minimum cost. As for me, I really don’t mind the look of the package as long as my pets are healthy!

Date of experience: May 20, 2015
Rhode Island
1 review
8 helpful votes
Follow Chris B.
Unfollow Chris B.
Send Message
Share Review
Report Review

Would not order from this company as their free shipping takes much too long. Unless you are not in any hurry for your items don't consider this company. I needed flea medicine and it took nearly 3 weeks to arrive. By then, my cats tail was raw from chewing on it. Should have picked up something local but had no idea the med's would take so long to arrive. My cat if fine now but looking elsewhere for my feline purchases.

Date of experience: May 20, 2015
Canada
1 review
0 helpful votes
Follow Darwin A.
Unfollow Darwin A.
Send Message
Share Review
Report Review

I ordered Frontline Plus from petcaresupplies.com before two months. After seeing the prices over the counter, I was shaken and had started doubting my decision of adopting a dog from a rescue shelter. I tried to look for cheaper stores. But, I didn’t get a store that could suit my budget. Then, I decided to search online for suitable prices and there it was! A perfect site with great discount price and free shipping! They sell at half of the actual price. I ordered Frontline Plus from PCS. It arrived on time and was packed perfectly. There were no side effects on my pup after applying this spot-on treatment. In fact, he was safe from fleas and I did not find any sign of the pests till the next dosage! I am so impressed with petcaresupplies that I recommend it to all my friends now.

Date of experience: May 18, 2015
Canada
1 review
0 helpful votes
Follow Margaret B.
Unfollow Margaret B.
Send Message
Share Review
Report Review

Before 15 days or so, I was shopping for frontline plus for my dog from PetCareSupplies. I was here to place my second order as they had given me 100% customer satisfaction on my first order with timely delivery, low prices and authentic products. I was just scrolling the site when I thought of buying Dermavet along with my regular Frontline plus this time, you know just as a precaution. And it really turned out to be a wise decision! Few days back Tim had a rough scratch on his body and it was all swelled up. Because of PetCareSupplies timely deliveries, my Tim received immediate attention, I applied Dermavet and he is recovering at a great pace now. Thank you guys from Tim and me! Your wide range of products and affordable prices are a real savior!

Date of experience: May 18, 2015
Illinois
1 review
19 helpful votes
Follow B G.
Unfollow B G.
Send Message
Share Review
Report Review

THE PRODUCTS THIS COMPANY SELLS ARE NOT EPA APPROVED-Do Not Use!

Contacted Merial in South Africa as well as North America. Explained that I had ordered Frontline Plus from PetCareSupplies, the package was from the UK and the product I received was from South Africa. Merial told me explicitly "DO NOT APPLY PRODUCT". The product was manufactured in South Africa and for use ONLY IN SOUTH AFRICA. Merial told me that the EPA has not tested and does not regulate products from outside of the USA. According to the EPA, "Legitimate product tubes will also include the EPA Registration Number". The product I received does not have an EPA registration number. The EPA doesn't consent to the use or sales of Frontline Plus manufactured outside of the USA. This company is breaking rules with the EPA and sacrificing the well being of our animals for their own monetary benefit.

http://www.epa.gov/opp*******/factsheets/retailerfactsh.pdf

Date of experience: May 18, 2015
Pennsylvania
1 review
16 helpful votes
Follow Zephyr M.
Unfollow Zephyr M.
Send Message
Share Review
Report Review

I was shipped Australian Frontline From the UK. I contacted the manufacturer and they are shipping me US ones that are approved for use in USA. DO NOT ORDER!

Date of experience: May 8, 2015
Canada
1 review
1 helpful vote
Follow Dorothy H.
Unfollow Dorothy H.
Send Message
Share Review
Report Review

I rescue dogs and often need to buy pet supplies. So, to cut the budget I usually experiment different online stores to buy stuff for my furry friends. Before 8 days I ordered Frontline Plus from PetCareSupplies as their prices really attracted me. In fact, I had never seen such low prices on branded products. Getting excited seeing the prices and free shipping policy, I ordered Frontline Plus in bulk. Today, I received my order, on time and perfectly packed. No issues of delays or wrong deliveries or over priced products! I literally enjoyed shopping from PetCareSupplies! Everyone should try it!

Date of experience: April 16, 2015
District of Columbia
1 review
1 helpful vote
Follow Molly B.
Unfollow Molly B.
Send Message
Share Review
Report Review

I have 3 cats, 2 dogs and I love immensely. It is a great task to keep them always free from fleas and other parasites, which can be a costly affair. I ordered once from pet care supplies and was so happy with their service and prices that I will never to switch to other suppliers. I ordered frontline plus in bulk and received all my packs in 11 days, which is normal. The treatment was effective as they claimed and my pets are flea free, enjoying themselves. I even recommended petcaresupplies.com to my friend and she too had a pleasant experience. Keep up your work petcaresupplies!

Date of experience: April 7, 2015
Wisconsin
1 review
5 helpful votes
Follow Jennifer G.
Unfollow Jennifer G.
Send Message
Share Review
Report Review

Like other reviewers, I am incredibly dissatisfied and concerned with this company. I called and sat on the phone and listened to it ring at least 15 times before hearing from a representative who told me that my package was somewhere? And that it would be here eventually?

Well eventually still has yet to come, and when and/or if I receive what I ordered, I will not be compromising the health of my dog to save a few extra bucks. I would rather spend twice the amount now and get a quality product that I can trust.

Date of experience: April 6, 2015
Pennsylvania
1 review
10 helpful votes
Follow Steve K.
Unfollow Steve K.
Send Message
Share Review
Report Review

Def a scam
April 6, 2015

I should have read these reviews before I purchased. I have to wait 15 days and then I am disputing the charge with my bank. I called and get the same BS that the others got.

Date of experience: April 6, 2015
Spain
1 review
21 helpful votes
Follow V H.
Unfollow V H.
Send Message
Share Review
Report Review

I purchased Frontline Plus from PetCareSupplies.com. When I received the product, it was not packaged like it is when I buy it from my vet, Costco, or 1800PetMeds. I quickly researched how I could tell if I received counterfeit FrontLine. Front my research, I was 99% sure that I had not received authentic FrontLine product. I called Merial in Duluth Georgia, and they confirmed that the lot numbers on the "FrontLine" I had received were not issued by them. She explained that I should not use the product because it could have very harmful affects on my dogs. Thankfully Merial has a wonderful policy that they would replace the fake Frontline for the authentic product (one time only). Lesson Learned... do not buy an products from PetCareSupplies!

Date of experience: March 23, 2015

From the business

Petcaresupplies is online pet store which provides affordable health care products to all pet owners. Check out at http://www.petcaresupplies.com


petcaresupplies.com
Vancouver, BC, Canada