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PetCareSuppliesReviews 334

2.6
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PetCareSupplies Reviews Summary

PetCareSupplies has a rating of 2.6 stars from 334 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareSupplies most frequently mention credit card, tracking number and seresto collars. PetCareSupplies ranks 21st among Pet Supply sites.

service
85
value
83
shipping
88
returns
26
quality
78
District of Columbia
1 review
0 helpful votes
Follow Young G.
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I am not very patient with internet reading and, it tires me a lot. I was going through this site and wanted to order a flea treatment for my canine. But as I said, not being a patient reader, I called their customer care and told them that I need a spot-on treatment that is water proof. My pooch just loves swimming! So, the guy gave me all the details and recommended 2-3 products, from which I chose Advantage for dogs. It worked so well for my dog, eradicated all fleas and ticks from her body without any harming effects! They have a great team and products! You rock petcaresupplies.com!

Date of experience: March 20, 2015
District of Columbia
1 review
0 helpful votes
Follow Jo T.
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I have four dogs and that becomes a bit difficult for me sometimes. All four of them are very playful and I cannot keep them away from each other for a long time. So a topical flea treatment has never been my option. I was searching a chewable to prevent all my dogs from fleas, but could not find it at local stores. I was surfing and I stumbled upon petcaresupplies.com which had a chewable treatment. I ordered Program for my dogs, according to their weights and now it has become a monthly part of their life. The treatments are unbelievably low at prices here! You all should try it! It has been 3 months and all my canines are safe from fleas. A big thanks to petcaresupplies.com for solving my issue!

Date of experience: March 15, 2015
Washington
1 review
0 helpful votes
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I was worried about ticks and fleas affecting the health of my pet dog, Tommy. He was showing great discomfort in the last few days. After careful scrutinization from the vet; it was found that Tommy had external parasites affecting his health. As per the recommendation from the vet; I decided to utilize Frontline plus for dog, and the result was quite amazing. Now Tommy is free from deer ticks, brown ticks, lone star ticks and American dog ticks. The amazing thing about the product is that now I can relax and let Tommy take a bath and swim without worrying about flea allergy dermatitis (FAD). Great job team PetCareSupplies. Keep up the amazing work.

Date of experience: March 2, 2015
Washington
1 review
1 helpful vote
Follow Robert Y.
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I use Advantage for my cat. Buying it from PetCareSupplies saves me a big deal. The low pricing and free shipping make up for my big savings. My kitty is happy and flea free now. Thank you guys!

Date of experience: February 16, 2015
Connecticut
3 reviews
12 helpful votes
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I am always looking for ways to save on expensive FrontLine Plus for my dog. I have used FrontLine Plus at my veterinarian's recommendation for years.

When I did a Google search and found the best price at petcaresupplies.com this time, I placed my order. It arrived here in Massachusetts after nine days, which is a little long for domestic suppliers. The package had been mailed in the United Kingdom and the product was in South African packaging.

When I placed my order, I specifically looked for the picture of a US package, and that is what their web site showed. The complicated multi-layer packaging of the drugs I received looks genuine, like what I am used to from US suppliers. But I am leery foreign suppliers because of the sophisticated counterfeits of drugs flooding the world. I guess the drug is OK, and I decided not to go to the trouble and cost of sending it back. But I'm not happy about the "bait and switch" they did: posting a picture of the USA version of the drug and then sending me something else. I no longer trust them and won't order from this company again.

Date of experience: January 31, 2015
DO
1 review
0 helpful votes
Follow Shirley B.
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Your prices and products help me a lot in bringing up my pets without any financial crunches. I save nearly 50-60% of my pet care budget. All thanks to Petcaresupplies!

Date of experience: January 28, 2015
Maine
1 review
3 helpful votes
Follow Jodi A.
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I was a bit hesitant when I read they where from UK, but I was able to get Merel corp which makes frontline to verify it was made by them overseas the ingredients are the same. So, I felt better about application on my cat. FYI the maker's of frontline will do a one time exchange for us product. Overall its less expensive and the same ingredients.

Date of experience: January 18, 2015
North Carolina
1 review
0 helpful votes
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I forgot to apply my coupon code which would have given me extra 7% discount. I realized the mistake and called the customer service. I have pleasantly happy to find that the rep agreed to immediately give me extra 7% discount which I received on my card on 3 days. Happy shopper!

Date of experience: December 29, 2014
California
1 review
7 helpful votes
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Their products are not from the US. They are from overseas. You can not verify if they are fake because if you open the package they will not refund your money. I realize it can be expensive to buy these products from places like amazon or petco but it will be more expensive if you make you dog sick by using products you don't know where they come from or if they are real. DO NOT BUY FROM PETCARESUPPLIES.COM! Its worth the savings!

Date of experience: December 27, 2014
Belgium
1 review
2 helpful votes
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Earlier I used to buy generic products for my pet as they are less expensive. But on my friend’s suggestion I checked out PetCareSupplies and found that I can buy original products with the same price as that of their generic version. This was enough for me to order from this site. Now I am a regular customer as the genuine products are keeping my pet healthy.

Date of experience: December 2, 2014
Canada
1 review
1 helpful vote
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I purchase flea and tick treatments for my cats and dog from this site. The products are giving excellent results. Last time I ordered Capstar along with Frontline Plus. I got them at cheap prices and now my pets look flea free. I am happy with the products!

Date of experience: November 26, 2014
California
1 review
0 helpful votes
Follow Shirley T.
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I bought Valuheart for my seven-year-old pet. I got it at just $15 and with zero shipping cost. The Vet said there are no heartworms in my pet now. I am happy that now I can treat my pet without worrying about the budget. Thank you guys!

Date of experience: November 4, 2014
Florida
1 review
0 helpful votes
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I bought Activyl for my kitty. The treatment worked well and my cat seems to enjoy an itching free life. I thank PetCareSupplies for offering genuine products at least possible prices. I am satisfied and recommend this site to all.

Date of experience: October 29, 2014
Georgia
1 review
12 helpful votes
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This place is a SCAM!
October 21, 2014

This place is a SCAM! They charge your card and you never get the package. They are in the UK and ship bulk mail, they told us there is no way to track the package that we need to take it up with USPS. Obviously USPS needs a tracking number that the company would never give us. They take your money and you never get the package. DON'T BUY FROM THEM!

Date of experience: October 21, 2014
Hawaii
1 review
2 helpful votes
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I have ordered from petcaresupplies a couple of times and like the fact that my total savings have increased by a huge margin. I like it and recommend to all those who are looking for inexpensive deals for genuine pet supplies.

Date of experience: October 7, 2014
North Carolina
1 review
2 helpful votes
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I ordered frontline combo instead of frontline plus as I wanted to try the uk version also it was cheaper than plus. It worked alright on my cat and have continued buying combo since then. Petcaresupplies offers the best price online with free shipping.

Date of experience: September 30, 2014
Indiana
1 review
2 helpful votes
Follow Ramona M.
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Earlier I used to buy generic products for my pet as they are less expensive. But on my friend’s suggestion I checked out PetCareSupplies and found that I can buy original brand name products for same price as that of their generic version. This was enough for me to order from this site. Now I am a regular customer saving great deal on my pet supplies.

Date of experience: September 27, 2014
California
1 review
10 helpful votes
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I ordered from this company but did not receive a confirmation email. I called to request this, but was put off. Very strange. I called back, but the man hung up on me. However, I did get a confirmation of the order after I called a third time. But, now I'm really suspicious. So I checked the internet and noticed that the company had 16 complaints and an F rating from the BBB. I immediately called back to cancel, but when I said I would hold until I received a confirmation of the cancelled order the man hung up on me. I called repeatedly and the same man identified himself under several names, but it was the same person. He said he I was talking to him from the UK and that it might take several days to get an email from there. What? Then he said he sent it again and perhaps it was a problem with my server. I kept calling back, and he kept hanging up on me. Finally, I said I would be calling "the authorities" and I got a confirmation of my cancellation within minutes. However, I am worried about this guy having my personal and credit card information to use or sell. I called Chase Bank and they cancelled the charge, but they said technically this company could resubmit the charge based on my original authorization. Even though I finally received a cancellation confirmation from this company, now I need to recheck periodically to make sure they do not attempt to resubmit the charge. My clue here was that this company was charging so much less for their products, which are shipped from the UK, than any other company. If it looks like too good a deal, it just might be a bad deal. Read the BBB complaints at: http://www.bbb.org/south-east-florida/business-reviews/pet-foods-wholesale-and-manufacturers/pet-care-supplies-in-sunrise-fl-*******

Date of experience: September 25, 2014
Washington
1 review
1 helpful vote
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My second arrived from this company it had only 6 dosage instead of 12 dosage of advantage flea meds. I called them to correct the error which they did by sending the remaining 6. It was a seamless effort and they did honor their policy. I recommend them.

Date of experience: September 17, 2014
North Carolina
1 review
1 helpful vote
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I switched to this site when I bought frontline's generic version from another site which did not work. I was worried that I would lose again but I am happy camper as the products arrived were genuine as generic's price. Since then I have referred this site to friends.

Date of experience: September 13, 2014

From the business

Petcaresupplies is online pet store which provides affordable health care products to all pet owners. Check out at http://www.petcaresupplies.com


petcaresupplies.com
Vancouver, BC, Canada