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PetCareSuppliesReviews 334

2.6
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PetCareSupplies Reviews Summary

PetCareSupplies has a rating of 2.6 stars from 334 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareSupplies most frequently mention credit card, tracking number and seresto collars. PetCareSupplies ranks 21st among Pet Supply sites.

service
85
value
83
shipping
88
returns
26
quality
78
Canada
1 review
6 helpful votes
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Horrible service!
June 1, 2016

This company says they ship you your order but it never arrives! Then they refuse to re-ship and only refund you 98% of your $$. Do not buy from these people!

Date of experience: May 31, 2016
California
1 review
1 helpful vote
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I have been purchasing Frontline Plus for my pooch from this website and the experience has been phenomenal. The treatment reaches me within a weeks time and my doggie is free from the pesky parasites. The great part is that I can now get more dog supplies from the amount saved and so it is a totally win-win situation for me

Date of experience: May 17, 2016
Florida
1 review
19 helpful votes
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I purchased Frontline Plus from this site. I recieved the frontline 2 weeks later and became suspicous when the front of the boxes said "South Africa" and parts were not in english. I checked the MERIAL manufacturer site on FAKE product and learned it was FAKE! I reported the site to the IC3 (FBI in charge of internet fraud) and the MERIAL companys fraud site. I also reported it as fraud to my credit card company and cancelled my card. I will NEVER order pet meds online again. I still have the product as evidence in my pending case.

Notice the Merial South Africa, also sections not in English and lack of children warning label all red flags to fake product!
The merial website has photos of the real and fake medication packaging. This one is FAKE
Date of experience: May 16, 2016
Arizona
1 review
8 helpful votes
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Order returned, I never received refund. Shady on the phone and a bunch of scammers in this entire company.

Date of experience: May 13, 2016
Arizona
1 review
0 helpful votes
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I believe that other online pet stores can learn a lot from PetCareSupplies about how online business should be all about. It is all about the transparency. If you compare the rates of their products with other online pet stores in USA you will be enticed to carry out your future pet care supplies from this online store. The quality of the products received are of first-rate, so the argument that goods sold at a lower rates are not effective enough goes in the bucket. Believe me, you will have a great time purchasing products from this online store the way I enjoyed the most!

Date of experience: May 9, 2016
Canada
1 review
0 helpful votes
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I had a great buying experience from this online pet store. Although the prices of the products are amazingly low the product quality is highly excellent. Highly recommended pet store in USA!

Date of experience: April 28, 2016
Texas
1 review
12 helpful votes
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I ordered Front line plus. The pack looked off from the normal one buy at pet-smart. I took the front line to my vet and he in fact said its fake. The EXP date on the back of the pack was a dead give away. These do NOT EXP. Until you open it.

Date of experience: April 24, 2016
Texas
1 review
0 helpful votes
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The website has been developed so wonderfully well that I was able to shortlist and close the deal by checking out in less than 2 minutes. Highly efficient site for pet owners

Date of experience: April 19, 2016
Canada
1 review
0 helpful votes
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I purchased Frontline Plus for my dogs from the online store, but was not able to receive the product as I was not at home when the postman delivered the parcel. I called up the customer service representatives at PetCareSupplies and explained the situation to them. They were very cordial and understood my genuine request, thereby resending the order once again through the post office. I received the product within a weeks time Highly recommended online store Loved it

Date of experience: April 19, 2016
Florida
2 reviews
5 helpful votes
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Fraudulent site
April 18, 2016

I just received my order from this website. The product came from Halfway House PO Box 5924, South Africa not the address posted on this review site but the telephone number is the same. There are many negative reviews about this address as being a knock off site and Frontline Plus warns that this has nothing to do with their parent Company. Now I don't know whether to use this product or if it will be harmful to my dog! If it sounds too good to be true, it is!

Date of experience: April 18, 2016
New York
1 review
6 helpful votes
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I ordered feline Frontline, to save a drive to and from my vet. It took about 2 weeks to receive my shipment, by which time I was regretting not having just gone to the vet after all. When I opened the meds, the packaging did not look quite right to me. There was a different cat photo on the package, the text was not all English, and damage amounts were not in ounces. So I did some research. It turned out that what I had received was Frontline packaged in and for other countries. So then I researched whether the dose and ingredients were the same as the U.S. version. I found conflicting information online, but in the end determined that I did not feel comfortable putting this medication on my cat, because I did find many reports of people saying they had done so, and had problems -- mostly with their cats actually getting fleas after being treated with this medication. Because the shipment came from overseas and had gone through customs, returning it would have been problematic, so I actually ended up throwing away the medication and losing my money. Lesson learned for me. I will NOT order from this source again, and personally will only purchase directly through my vet.

By the way, I also suspect that a lot of the positive reviews of this site are fake.

Date of experience: April 18, 2016
Virginia
1 review
0 helpful votes
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An amazing online shopping destination with loads of pet care supplies containing branded products at a price that does not hurt your pocketIt seems like a dream come true for me as I used to spend a considerable amount on pet care earlier, but ever since I have bought flea and tick treatments for my furry friend from Pet Care Supplies I have never looked back. If you were ever looking for an online store to provide high quality pet products at an insane discounted price this is the store that you need to visit.

Date of experience: April 13, 2016
Wisconsin
2 reviews
8 helpful votes
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Last year I got stung by another mail order pet care supply website so I was a bit skeptical about trying it again.
I ordered Frontline Plus from PetCareSupplies.com on March 31st and received it on April 8th. Price was reasonable and shipping was free. Expiration date on the Frontline Plus is January 2018.

I have PetCareSupplies.com bookmarked and plan on purchasing from them in the future.

Date of experience: April 8, 2016
Arizona
1 review
0 helpful votes
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My order did not reach as planned. Due to emergency I called their customer service representative and they were quick to rectify the error and reshipped another product without any additional charges. A highly reputed pet store!

Date of experience: April 4, 2016
Washington
1 review
0 helpful votes
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Love this site!
April 5, 2016

The list of pet products that is available at Pet Care Supplies is exhaustive in nature. It is a genuine delight for animal lovers. I have been purchasing pet care products from the store since the last five years. Earlier I had tried other websites to procure dog supplies for my pooch but it made him ill. But never have I faced a similar fate with this company. I recommend this pet store for dog owners who want timely medications for their tyke.

Date of experience: April 4, 2016
California
1 review
0 helpful votes
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I am very much happy with the customer care team at PetCareSupplies. They are always there whenever I have some confusion about my order or unable to track my order. Kevin at the best help to track my order and give me details when I will get my order. Once it happened that my order was delivered to other address but these guys worked out well and got that order delivered to my place without me worrying about the whole process. Thanks guys, you all rock!

Date of experience: March 30, 2016
California
1 review
0 helpful votes
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Big Yes for this Site
March 29, 2016

Comparing pet product rates at different sites, I at last set on Pet Care Supplies site. Huge discounts, coupon deals and free shipping on all brand products has really amazed me and I am happy to save some extra bucks. I havent come across such low rates before and not even at the neighborhood pet stores. I personally like to recommend this site, if you are on tight budget for your pet care supplies.

Date of experience: March 29, 2016
Illinois
1 review
0 helpful votes
Follow Carol E.
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Since my puppy was 4 weeks of age, I am buying all pet products from this site. They have never disappointed me as I always used to get my poochs monthly treatment on time. PetCareSupplies has an easy checkout and the bonus point is that they offer huge discounts which I never miss to take. Once I received a wrong order for which they replaced my order with the right product without any hassle. Their replacement and refund process is really simple and easy without any problems to customers. I always received the best customer service. Thanks a lot to customer care team at PetCareSupplies.

Date of experience: March 25, 2016
New York
1 review
11 helpful votes
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Watch out. I ordered from this company and they shipped me frontline made in South Africa. This is illegal. I called the manufacturer and they said not to use the product. Petcaresupplies.com did not reply to my email or call me back. Because they are crooks.

Date of experience: March 21, 2016
Texas
1 review
1 helpful vote
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Pet care supplies was recommended to me by a friend and on scanning the prices, I was convinced that it is really cheaper than the other sites. My last order of Activyl cost me $61. This time it cost me only $41 and I got to save $20 with my first purchase on Pet care supplies. I am waiting for my order to arrive now. As far as the prices are concerned, there is no match for pet care supplies.

Date of experience: March 17, 2016

From the business

Petcaresupplies is online pet store which provides affordable health care products to all pet owners. Check out at http://www.petcaresupplies.com


petcaresupplies.com
Vancouver, BC, Canada