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PetCareSuppliesReviews 334

2.6
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PetCareSupplies Reviews Summary

PetCareSupplies has a rating of 2.6 stars from 334 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareSupplies most frequently mention credit card, tracking number and seresto collars. PetCareSupplies ranks 21st among Pet Supply sites.

service
85
value
83
shipping
88
returns
26
quality
78
Texas
1 review
5 helpful votes
Follow DeAnna L.
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Purchased frontline for my cats from Petcaresupplies.com. When it came it said manufactured from Africa on it. Also packaging was not what it looked like online. I call Merial makers of frontline and they said not to use it. Not to be used in USA. Do not purchase from this company.

Date of experience: October 12, 2016
Connecticut
1 review
3 helpful votes
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Beware!
October 7, 2016

Dodgy company outside of US. I ordered Frontline but decided to order from my vet after I hit the purchase button. As soon as it came in the mail several WEEKS later, they told me I only had a few days to return it! They also gave two different return addresses and I had to call them to get a return number or no dice. I will never order from them again.

Date of experience: October 7, 2016
Georgia
1 review
0 helpful votes
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I love purchasing pet products from this online destination. It has a wide array of branded products available at a price that does not affect the pet budget. I have shopped from different online pet stores, but the experience that I had with this company was great. I find it extremely helpful to get different brands of pet products at a single destination. It is very easy to shop. The checkout process is very swift. All in all, a great shopping destination.

Date of experience: October 3, 2016
New Jersey
1 review
3 helpful votes
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My pooch had wounds of post-surgical incisions which caused him great pain and irritation. I consulted with my veterinarian and he suggested Dermaclens cream. I bought this product at an extremely reasonable price from PetCareSupplies and it worked wonders on my pet. Now, my doggy's wounds have completely healed and he is enjoying a great life. Thank you PetCareSupplies for this wonderfully effective product at a price that did not hurt my pockets! I will definitely purchase my future dog supplies from this premier online shopping destination!

Date of experience: August 26, 2016
Illinois
1 review
2 helpful votes
Follow maria s.
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Their Frontline is inferior and does not work. When contacted I received the run around and no one ever contacted me as promised. Do yourself a favor and spend a bit more for the REAL product.

Date of experience: August 24, 2016
Washington
1 review
0 helpful votes
Follow Marci M.
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I usually get most of the pet care supplies from this online store as they have a wide range of pet products in their store. They also have amazing discounts on their products every now and then which gives pet owners like me an opportunity to hoard pet care supplies for future use. The quality of their products is amazingly superlative. I have never had any bad experience with this company; as I only have good experiences to share about them.

Date of experience: August 24, 2016
California
1 review
1 helpful vote
Follow Mavis R.
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I consider these guys as experts in this industry since they provide extensive information pertaining to pet products which is not available on most of the other pet care supplies store. It not only assists me to make purchasing decision, but also eases off the confusion between multiple pet products. These guys are doing an extensive research in developing the content and that shows by the way they post the description on the online store. Thank you so much for easing me and helping me choose the right product!

Date of experience: August 18, 2016
District of Columbia
1 review
1 helpful vote
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These guys are amazing as they are not only providing cost-effective pet products with zero shipping charges, but the products received are also of superlative quality. It is always fun to shop from this premier shopping destination. Thank you so much!

Date of experience: August 10, 2016
Germany
1 review
0 helpful votes
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I was finding it difficult to place an order on their online store and so decided to call their toll-free number and inquire from them about the quality of the pet products sold and why was I not able to place an order on their store? The customer representative was extremely polite and helpful in answering my query. She understood that I was finding it difficult to place an order and so she asked me whether she could place an order on my behalf? When I replied in affirmative she placed an order by taking my credit card details and told me that I would be receiving the product in 10 to 14 days. I received the product in a week's time and it was in excellent condition.

Now I regularly call up them to place an order as it not only saves my time but they also give discount on the products when I tell them about the coupon code. I wish every online store had the same professionalism as this company!

Date of experience: July 21, 2016
Arizona
1 review
0 helpful votes
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I have seen product descriptions of various pet care supplies store and the bad part is that each of them uses the same content. But this company is different as they use their creativity in representing their thoughts. This is the thing that differentiates this company from rest of its competitors. Every online pet supplies store in our country has a set pattern and information on their product description page but these guys provide something additional on top of what you get on other competitor sites. I read their product description and the confusion in my mind regarding Frontline Plus for Dogs and Frontline Top Spot for Dogs got cleared. Since then I always look for their product description and then procure pet care products.

The great thing is that their rates are exceptionally low and on top of these already lowered rates I also get huge discounts every now and then which is amazing. My furry pal is happy and healthy now. This makes me love this company. I will always buy pet products from this amazing shopping destination.

Date of experience: July 14, 2016
Washington
1 review
0 helpful votes
Follow Delma T.
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These guys know their job pretty well other other companies that are only there to churn out profits this company has its heart at the right place. They care for the pets and that shows with the genuinity and professionalism followed by their customer service representative. I was finding it difficult to place an order on the website and then suddenly I came across the company's toll-free number. When I dialed it the customer service representative at the other end first of all had great listening skills. She understood my problem and then apologized for the inconvenience.

Then she asked me about the product which I wanted to procure. I bought the product through the toll-free number and it was an amazing experience. She was very convincing and helpful. I thoroughly enjoyed placing the order and the great part is that the product was delivered within a week's time. I have tried lots of online stores but this one is exceptional. I would want other companies to take a cue from this company and learn about professionalism and great customer service.

Date of experience: July 13, 2016
Washington
1 review
1 helpful vote
Follow Alfonso M.
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I did not purchase the products from their online store rather I called on their toll-free number as I am getting old. But it was great to have an enthusiastic female respond to my calls and she tried to make things easier for me by not only helping me to select the best product for my doggy but also gave me an additional discount which I presume was already there on the website. But nevertheless it was a great experience having interacted with their customer representatives. It gives me the confidence about the company and I believe that every pet owner would love to get confident about the company first before making the purchase.

I was assured to receive the product within 10 to 14 days and I received it in a week's time with excellent packaging. The product was effective on my furry pal. I got the product at an amazingly never-seen-before price. What more can I expect from an online pet care supplies store?

Date of experience: July 4, 2016
New York
1 review
0 helpful votes
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I have never purchased anything from the company yet but I do read their blogs on a consistent basis. The information from their bloggers is extremely useful and precise. There are certain topics that create awareness in me as a pet owner and help me become better at owning a pet. I believe that is what every pet owner wants - a trusted guidance force that can be there to tell you to do correct things at the correct time. I also research a lot and find that the topics that these guys are writing are not only exclusive but also exceptional. I want them to continue doing this great job.

If you wish to learn more about pet care issues then I would recommend you to read their blogs and you would definitely like to be their fans. They have made me a big fan of their blogs and honestly speaking who would not when you are being taught to be a better pet owner without spending a single dime. Thank you guys for being so considerate and churning out topics that are extremely useful for pet owners!

Date of experience: July 4, 2016
Texas
1 review
15 helpful votes
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These a**holes present themselves as legit, however, they are indeed FRAUDULENT.
I received warning email from my bank as soon as this group tried to use my card to process purchase of flea medication. When I called my bank, they warmed me that this place was trying to use my card # in various places in AFRICA and MIDDLE EAST. CONSUMERS BE AWARE! Also, flea medication being shipped to US from outside the US is highly suspicious. Their website looks VERY LEGITIMATE. When I called to cancel the order the same day I placed the order, I called the 1-800 # provided on the site. The phone rang 6 times before a man answered, "Hello?" I asked if I was in fact calling petcaresupplies.com and he replied, "Uh... sure". I hung up and made sure I dialed correct number. Yes, I did. That's when the panic set in. These chumps could be selling fraudulent flea medications, medications, etc... I plan to attempt to return my product once it is delivered. I absolutely will not be applying whatever was sold to me by petcaresuppplies.com to my pets bodies.

Date of experience: July 1, 2016
Virginia
1 review
2 helpful votes
Follow Marie P.
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I had a great conversation with one of the guys working as customer service representative at the company and it was an amazing experience. I got lot of information of the requisite product and he even explained me the difference between different products (please forgive me as I was not aware of different pet products!) The information provided was invaluable. After some time I zeroed in on a product that was told to me to be highly effective deworming treatment. I contemplated for a long time and even had a deliberation with the guy and he gave me the confidence that my furry pal who was suffering from gastrointestinal worms would get well by taking this treatment. I gave him the green signal and he completed the purchase for me. It was that simple.

The product got delivered in 10 days and it was highly effective on my pet. I know these guys are doing a wonderful job of providing quality products at the cheapest possible prices. They saved the day for my pet and believe me they can do the same for your pet!

Date of experience: June 21, 2016
New York
1 review
3 helpful votes
Follow Keisha W.
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If you are one of those that hate standing in queues for procuring products then this is the place to shop. I find it comparatively easier to find the products and it is also very easy to communicate with their customer representative on toll free number. I also love the way they have systematized the tabs on the site and the checkout process is so smooth and effortless that you can shop for the products very easy.

I love their pricing and the fact that there are no shipping charges makes the deal even more enticing. The branded products are so effective that my pet does not have any adverse effect from it. All in all, it is an amazing shopping destination for pets.

Date of experience: June 15, 2016
Texas
1 review
2 helpful votes
Follow Adele M.
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I love online shopping as it saves a lot of time and energy of visiting the pet store and selecting the products for your furry pal. I love PetCareSupplies because the prices of pet products are extremely reasonable and on top of it, they offer the products without charging a single penny on shipping which is amazing. I get branded products at an insanely low price packaged wonderfully well and received in less than a week's time what more do I want from an online shopping place?

Date of experience: May 31, 2016
Arizona
1 review
2 helpful votes
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I am extremely happy to have found an online pet care store that not only provides 100% genuine products but their packaging and delivery is truly world class. It is extremely easy to order on the website. Hence, I recommend this online shopping destination to every pet owner who wants quality products at a price that will hurt their pockets.

Date of experience: May 31, 2016
Missouri
1 review
2 helpful votes
Follow Mary O.
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My German Shepherd was suffering from gastrointestinal worms since last few weeks. I tried several brands of wormer but with no results. In the end, my friend recommended me to get Cazitel Flavored Allwormer from this online pet supplies store due to high quality genuine products at a price that does not hurt your pocket. I received the product and the results were quite amazing. I am extremely happy that my furry friend is free from the irritation caused by these worms.

Date of experience: May 31, 2016
Utah
1 review
2 helpful votes
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This online store is by far the best that I have ever come across. These guys have amazing customer service representatives that are totally empathetic towards the problem and try every possible way of providing a solution. I believe they are doing a wonderful job and their heart is truly on the right thing, i. E.; taking good care of pet needs.

Date of experience: May 31, 2016

From the business

Petcaresupplies is online pet store which provides affordable health care products to all pet owners. Check out at http://www.petcaresupplies.com


petcaresupplies.com
Vancouver, BC, Canada