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PetCareSuppliesReviews 334

2.6
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PetCareSupplies Reviews Summary

PetCareSupplies has a rating of 2.6 stars from 334 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareSupplies most frequently mention credit card, tracking number and seresto collars. PetCareSupplies ranks 21st among Pet Supply sites.

service
85
value
83
shipping
88
returns
26
quality
78
Florida
1 review
10 helpful votes
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Ordered advantax flea meds on March 25,2017 and have still not recieved the order. (5/16/2017) Contacted support who will be issuing a refund although they want the order returned when (IF) it arrives. Not at all what their website states. Item was suppose to be free if it did not arrive within a certain time frame.
Will not be ordering from them again and can NOT recommend this company

Date of experience: May 16, 2017
California
1 review
9 helpful votes
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I ordered flea medication for my pet, The day I ordered my credit card was billed. It has been 21 days since I placed the order and still no product. I received a miscellaneous small additional fee on my credit card because of a customs fee as the product was supposedly shipped from the United Kingdom. Last I checked the manufacture of this product is in Georgia. One of the 52 "United States". Please check out this website before you order from them. There are a lot more websites for pet medications available, anybody can be a affiliate of this website and make an alleged 13% of sale amount if they will just post their own website and be a third-party to the mother website of this " pet care supplies.com ". When I called inquiring about the product that I had already paid for three weeks ago, they immediately got defensive stating that it was on their website that it was being shipped from the UK, also their website states only 1% of their customers takes 21 days for shipping, i'm SP of the 1%.

Date of experience: May 12, 2017
Tennessee
1 review
10 helpful votes
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Frontline plus
May 8, 2017

After purchasing a 12 dose pack of frontline plus and realized it wasn't working I called manufacturer. They stated this batch was made for foreign sales and does not have the same effect on USA cats. Well weather that is true or not it did not work on my cats and I would not recommend buying this product from this company. The batch I bought did have an expiration date which said EXPIRY instead of expired. Guess that should of been a heads up.

Date of experience: May 8, 2017
Kansas
1 review
3 helpful votes
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I have been purchasing pet care supplies from this company since last couple of years and have always been satisfied with the products. The products are as described on the website. Once I had a confusion in selecting a product. Hence, I called on their toll free number. The customer representative at the other end was very polite and courteous. He understood my predicament and suggested me to go for a product that best suited my pet's needs. I am highly satisfied with the services offered by this company and I hope that this association lasts for long!

Date of experience: April 25, 2017
Louisiana
2 reviews
10 helpful votes
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Be aware that this company is outside the us and when you call customer service you are talking to someone in India. My credit card was charged for using a company outside of the US. No where on their website do they say this. BE AWARE OF THIS AND KNOW I WILL NEVER AGAIN USE THIS WEBSITE FOR ANYTHING I DON'T CARE HOW CHEAP THEIR PRODUCTS ARE.

Date of experience: April 21, 2017
New York
1 review
11 helpful votes
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Foreign Company!
April 20, 2017

I bought Frontline Plus for my dogs through this company. I did a google search online to find the cheapest price for the product. This company was the cheapest. It took about 2-3 weeks to arrive and I was charged a foreign transaction fee on my credit card! Do not buy from this company if you are in the US. There was nothing on the webpage that made it clear that it was a foreign company.

Date of experience: April 20, 2017
Colorado
1 review
8 helpful votes
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I placed an order on April 8,2017, by the 20th it had not shown up yet so I called them. I was very surprised to find out that it was being shipping from London UK! The guy said it could take up to 3 weeks to get to me! It is not clearly posted anywhere on their website that they are not a USA company and that they ship from the UK! I am very disappointed and feel like I got scammed!

Date of experience: April 20, 2017
Illinois
1 review
8 helpful votes
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Misleads customer
April 20, 2017

Ordered Frontline Plus and they sent Frontline original (from Australia). Not sure I want to pay return shipping to UK. I was unaware this company was based in UK.

Date of experience: April 20, 2017
California
1 review
7 helpful votes
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Fake Frontline
April 11, 2017

Bought both dog and cat Frontline and neither worked after multiple doses. Packaging says it's from Australia but it works as if it's just water.

Date of experience: April 10, 2017
Belgium
1 review
3 helpful votes
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I have always been a loyal customer of this company. Their services is top-notch with prompt delivery. The pet products are received in excellent condition. The one thing that makes this company different from other online pet stores is their affordable prices and zero shipping charges policy. I will continue using this company till I have a dog.

Date of experience: March 29, 2017
New York
1 review
3 helpful votes
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I purchased frontline plus for dogs from this website. First off, on receiving this package I was surprised since it was shipped from the UK. On opening the package, i discovered the packaging was different and the dosage was off. Immediately i called my CC company to put a hold on the payment. After attempting to reach them for several hours, finally someone answered. I was told i have to return it back for a full refund, but had to ship it to the UK, which they are not paying for. Therefore, i have to pay the international shipping. This is not 100% refund as you are told by the website. Beware.

Date of experience: March 27, 2017
1 review
1 helpful vote
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Excellent service!
March 14, 2017

I was well-informed about the status of the product purchased which made the purchase a great experience. The notifications that I received were highly informative that made the shopping enticing. I would definitely buy more pet care supplies from this company!

Date of experience: March 14, 2017
Texas
1 review
2 helpful votes
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It has been a long time since I have been buying pet products from this company. These guys are one of the best in terms of providing qualitative branded products at a price that is highly reasonable. Highly recommended!

Date of experience: March 6, 2017
Washington
1 review
2 helpful votes
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Shopping cart at checkout said no items in cart even though there were just there. Re ordered charged 2x. They already charged my account but now said it will take 5 to 7 business days for refund.

Date of experience: February 4, 2017
Kansas
1 review
1 helpful vote
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This company provides high-class pet products at a price that does not hurt your pockets. Highly recommended!

Date of experience: January 30, 2017
Washington
1 review
3 helpful votes
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Where's my package?
January 25, 2017

I placed an order 19 days ago and haven't received it yet. They give zero tracking and never even received a confirmation email from Petcaresupplies. Think I'll receive my package anytime this month?

Date of experience: January 25, 2017
Florida
1 review
3 helpful votes
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I am amazed to see the swiftness with which my orders are delivered. I usually receive well-packaged products within a week's time from placing the order. It is always worth the money and the greatest benefit is that there are no shipping charges irrespective of the order size. Excellent!

Date of experience: January 17, 2017
Virginia
1 review
3 helpful votes
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Bait and Switched
January 4, 2017

This company substitutes an unadvertised bootleg looking form of what you ordered without prior notice. They sent notice in shipment which in short stated OH YEAH... we sent this instead and kept your money.

A real first time but no more customer

Date of experience: January 4, 2017
Virginia
1 review
1 helpful vote
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Highly recommended
November 27, 2016

This company provides high quality, branded pet products with excellent customer service, prices and super-fast shipping. Thank you so much!

Date of experience: November 26, 2016
Washington
1 review
1 helpful vote
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I have been through majority of online pet stores in USA and all of them are providing generic information about products from the manufacturer's website. But this company provides extensive and exclusive product information that assists me in making an informed decision. Thank you so much for the valuable inputs on each and every product!

Date of experience: October 17, 2016

From the business

Petcaresupplies is online pet store which provides affordable health care products to all pet owners. Check out at http://www.petcaresupplies.com


petcaresupplies.com
Vancouver, BC, Canada