website thubmnail of PetCareSupplies

PetCareSuppliesReviews 334

2.6
How would you rate PetCareSupplies?
grey star
grey star
grey star
grey star
grey star

PetCareSupplies Reviews Summary

PetCareSupplies has a rating of 2.6 stars from 334 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareSupplies most frequently mention credit card, tracking number and seresto collars. PetCareSupplies ranks 21st among Pet Supply sites.

service
85
value
83
shipping
88
returns
26
quality
78
Ohio
1 review
3 helpful votes
Follow Marie P.
Unfollow Marie P.
Send Message
Share Review
Report Review

As a regular buyer from this site I feel bad when I see these all kinds of reviews. I started buying from this site way back in 2015. From flea and tick to wormers I have tried all. I live with my pet here at Ontario and never find any need to go with another site for my pets care. There were once a late delivery, but their customer support team always helped me by reaching out to me and clearing any such problems. When I was going through all these reviews I felt maybe they werent as lucky as me.

Date of experience: February 7, 2018
Tennessee
1 review
3 helpful votes
Follow Rachael G.
Unfollow Rachael G.
Send Message
Share Review
Report Review

I discovered Petcaresupplies.com when I was searching for an alternative to buying preventative flee care for my Chihuahua at pet stores. Petcaresupplies always has prices that are substantially less than stores or anything else online. I always get the correct order in a timely manner, and email confirmations of shipping. I have used petcaresupplies.com for the past year and highly recommend the company for all your pet care needs.

Date of experience: January 30, 2018
Cameroon
2 reviews
0 helpful votes
Follow mcman k.
Unfollow mcman k.
Send Message
Share Review
Report Review

English bulldog puppy
December 26, 2017

Bryan is a male english bulldog puppy ready to go for
Adoption he is vetchcked and will be coming with all necessary papers

Date of experience: December 24, 2017
California
1 review
3 helpful votes
Follow Priscilla S.
Unfollow Priscilla S.
Send Message
Share Review
Report Review

Being a first time buyer Im impressed with your services and affordable prices. I ordered K9 Advantix and I was more than happy when I received the order within no time. I love my pet dog and your support will help me keep my dog healthy. Thank you so much, you made my pet's shopping easy in this holidays. Merry Christmas!

Date of experience: December 4, 2017
California
2 reviews
7 helpful votes
Follow Gideon M.
Unfollow Gideon M.
Send Message
Share Review
Report Review

My poor old dog (12) has recently been infested with fleas and is miserable so I ordered Frontline Plus from PetCareSupplies, after 9 days and no package, I emailed customer support and was told that it takes 10-12 days for delivery. On what planet does it take that long to deliver a parcel. I get packages from China faster! It has now been 13 days and still no package I was forced to go to Walmart and buy the product so Cooper can stop suffering.

Date of experience: November 30, 2017
Oklahoma
1 review
4 helpful votes
Follow Ruby O.
Unfollow Ruby O.
Send Message
Share Review
Report Review

I was skeptical after I found out this company was in UK. However, I did not cancel after I found out. I thought I would give this company a chance. I got 2 different sizes of ADvantage for my cats. First, the delivery was faster than I thought, which was a great thing. Secondly, no more scratching kittys. I know I was scared after some of the bad reviews I seen.

Date of experience: November 13, 2017
Indiana
1 review
3 helpful votes
Follow Linda W.
Unfollow Linda W.
Send Message
Share Review
Report Review

JUST WANT TO SAY THAT YOU ARE DOING A GREAT JOB AND YOUR PRICES CAN'T BE BEAT. WE HAVE DEALT WITH YOU FOR A FEW YEARS NOW AND NEVER HAD ANY PROBLEMS, GOT I ITEMS FAST NO DELAYS. IF PEOPLE WENT TO THEIR VET AND TRIED TO BUY THIS STUFF FOR DOGS THEY WOULD SEE THE DIFFERENCE. THE PRODUCT IS THE SAME AT A GREAT PRICE. I AM NOT YOUR YOUNG HIP PERSON ON THE COMPUTER BUT I KNOW A GOOD DEAL!

Date of experience: October 24, 2017
California
2 reviews
9 helpful votes
Follow Gertruda Z.
Unfollow Gertruda Z.
Send Message
Share Review
Report Review

Disappointing
October 20, 2017

The customer service is very bad. My email and my messages were ignored. My order never delivered and money was not refunded. Be aware this is a fraudulent company.Don't deal with them.

Date of experience: October 20, 2017
Ohio
1 review
10 helpful votes
Follow Michele M.
Unfollow Michele M.
Send Message
Share Review
Report Review

BUYER BEWARE!
September 29, 2017

Please don't waste your money on these fake products! Bought frontline plus for my rescue thinking I was getting the real frontline plus! But it is from Africa not real thing from U.S.

Date of experience: September 29, 2017
Florida
1 review
1 helpful vote
Follow Andrew T.
Unfollow Andrew T.
Send Message
Share Review
Report Review

Hello, my name is Andrew. I always wanted to adopt a puppy because they are so adorable. So I recently got one. But I had no idea how much care these small pooches need. I went to consult with a vet about what kind of food to give him, how many times should I bath him etc. And I got to know food, walks and patting is just a normal thing for dogs. There are various other medications and vaccines for them. I got to know that taking care of a pup is not less than that of a child. Since its summer time and the topmost thing my vet warned me of fleas and ticks and god knows what other parasites. So rather I surfed online about the details of fleas and ticks and opened up PetCareSupplies.com
It is like heaven for medicines of dogs in here. Literally these guys have got almost everything. I ordered Frontline Plus and read reviews. Although reviews gave me a mixed opinion I still ordered from here. Frontline plus on arrival and application saved my pup's life. I am glad and thankful to this site. Will happily shop again.

Date of experience: September 19, 2017
Maryland
2 reviews
81 helpful votes
Follow Linda W.
Unfollow Linda W.
Send Message
Share Review
Report Review

Without reading reviews first, I purchased a 12-mo. Supply of FrontLine Plus for small dogs ("up to 10 kg"). I paid $89.00 by credit card. The bank charged a $2.67 "foreign transaction fee." I received the product in two weeks. I opened it and saw off-color pictures on the FrontLine Plus individual packages, and I read the fine print on each: "REGISTRATION HOLDER: Merial South Africa (Pty.) Ltd. P. O. Box 5924, Halfway House, 1685." I next read PetCare's online "Frequently Asked Questions" and saw that they claim their products have identical ingredients to those made in America. They said they can charge less because of the U.S. dollar exchange value. Then I read reviews. Some gave the company five stars. Some gave it one star. Some said the liquid they applied to their pets seemed to have no effect on fleas. I decided not to risk my puppy's health with foreign chemicals. I called PetCareSupplies.com *******124) late in the afternoon (their "9 a. M" opening seems to mean England time). I spoke to a person and got a "Return Authorization Number" and a London address. I used the same small box that I'd received from PetCareSupplies.com. I had opened no vial packages. As you can see from the title of this review, the cheapest postage (First Class) from Baltimore, MD., to London, England, was $22.50. If I do receive the $89.00 refund, I'll conclude that I paid a $25.00 "Stupid Fee" for not reading reviews first. Buyer Beware!

Date of experience: September 12, 2017
California
1 review
2 helpful votes
Follow Lilia F.
Unfollow Lilia F.
Send Message
Share Review
Report Review

I purchase pet care supplies from this company every 2 months. Whenever there is any doubt I call them up on their toll-free number. Their customer service representatives are very friendly and nice. I have already recommended my friends and relatives to get pet care supplies from this company and will continue to do so in future too!

Date of experience: July 21, 2017
Maryland
1 review
16 helpful votes
Follow Mary A.
Unfollow Mary A.
Send Message
Share Review
Report Review

Rep. Wanted to argue and make all kinds of excuses and turn blame of bad product on us to get out of backing their money back guarantee. Would not order from them again. Also they are not based in USA took forever to get product. Bad customer service.

Date of experience: July 19, 2017
Ohio
1 review
14 helpful votes
Follow Susan K.
Unfollow Susan K.
Send Message
Share Review
Report Review

This company does not upfront and transparently state that your order is being shipped from the UK. I found this information from reading company reviews after I had an additional credit card charge (customs fee).
You have to go to the website FAQ to learn that items are being shipped from UK and could take a month to arrive in the U.S. I had ordered flea preventative but canceled the order the same day before it was even shipped. A refund is to be credited back to my credit card - the email states within 3-5 businesd days. It is past that time frame and no refund has been credited. I wouldn't have ordered from this website if it was clearly stated that items are shipped from another country and delivery may take 4 weeks. When your pets need flea preventative immediately, it is better to shop locally from a trusted retailer. Lesson learned - cheap products aren't always a good deal.

Date of experience: July 12, 2017
Florida
1 review
3 helpful votes
Follow Matthew M.
Unfollow Matthew M.
Send Message
Share Review
Report Review

My pooch was constantly vomiting a few days back and I got worried about his health. I took advice from my vet also but she was adamant that it's just bad food and nothing else. I then researched online about what can be the possible causes for this condition of my baby. After a thorough research I found out that my pooch has worms in his body. I got so scared I contacted my vet again but he refused that too. I started searching for online medicines and found Popantel on a website PetCareSupplies.com
I was not able to wait for the medicines and contacted their customer service. They asked me to be patient and they'll try their best to ship the order as soon as possible. The moment I received the pack I opened and gave to my pooch and after that he became much better. Obviously he had lost all his strength which took time to regain but now he is well.

Date of experience: July 12, 2017
California
1 review
19 helpful votes
Follow selina w.
Unfollow selina w.
Send Message
Share Review
Report Review

Fake products
July 10, 2017

I ordered 12 doses of frontline plus for big dog on this website, the pictures and product info were exactly what I wanted, but the packaging i received from this supplier was completely different and it looked really cheap made packaging, my boyfriend has tried this one for a while and this product did not work at all, my dogs were bite by flea all over the bodies and I need to take them to see vet now. I will never order anything from this web again and you guys please dont purchase anything either, this website sells fake stuffs!

Date of experience: July 9, 2017
Virginia
1 review
10 helpful votes
Follow Joy J.
Unfollow Joy J.
Send Message
Share Review
Report Review

This site is 100% a scam. I ordered 12 months of Frontline flea medication for my golden retriever and decided to order from Petcaresupplies.com because it was about $10 cheaper than the other sites. Looking back, I should've paid the extra $10 because it has been a month and I still haven't received it, and customer service is basically an automated message. I've emailed back and forth with customer service about 6 times about the whereabouts of my package and/or if they could issue a refund. They said standard ship times are 10-14 business days, but they don't provide any tracking. After refusing to refund me the $100+ on the flea meds I didn't receive, I've decided to let my credit card disputes department handle it from here, since I really have no more bandwidth to deal with this shady company. Seriously, do yourself and your pets a favor and don't shop here. You will likely never get your supplies, and if the product is damaged or lost during shipping, good luck at getting customer service to help in any way.

Date of experience: June 22, 2017
Alabama
1 review
9 helpful votes
Follow brax g.
Unfollow brax g.
Send Message
Share Review
Report Review

It should not take over 2+ to 3 weeks from time of your order to receive your meds. I will never use them again.

Date of experience: June 19, 2017
Colorado
1 review
9 helpful votes
Follow Teresa C.
Unfollow Teresa C.
Send Message
Share Review
Report Review

Beware
June 12, 2017

I am very cautious about using my debit card online EVER. I made an exception with this company and woke up to no money in my bank account. My CC is in my possession and did not use it online ANYWHERE else. Doesn't take a genius to figure out! In addition to being scammed from an outside US company they don't say on website and slow shipping.

Date of experience: June 12, 2017
Virginia
1 review
1 helpful vote
Follow William B.
Unfollow William B.
Send Message
Share Review
Report Review

Being a parent of 2 German shepherds and a regular customer of PetCareSupplies.com, I have never had any problems with ordering any product whether it be Frontline Plus or basic amenity like oral care items. Its like my dogs have become accustomed to their products and me with their reliable and efficient services.
I read the reviews and found that many complaints are there regarding the shipping. I would like to say that whether the product is being shipped from US or not, if its working on your pet and your furry pals are getting good health then you should not care about where the product is from.

Date of experience: May 31, 2017

From the business

Petcaresupplies is online pet store which provides affordable health care products to all pet owners. Check out at http://www.petcaresupplies.com


petcaresupplies.com
Vancouver, BC, Canada