business logo of Payoneer

PayoneerReviews 9,941

4.4

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


payoneer.com
Founded in 2005
+234
How would you rate Payoneer?
grey star
grey star
grey star
grey star
grey star

Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
451
value
401
shipping
272
returns
265
quality
388
This company responds to reviews on average within 4 days

Instant Feedback

1 review
Kenya
1 review
0 helpful votes
Follow David k.
Unfollow David k.
Send Message
Share Review
Report Review

Best service out there
May 25, 2018

Friendly customer services. Best in the Industry. Best rates especially in the Kenyan market. Would recommend it to any person.

Date of experience: May 23, 2018
Pakistan
1 review
0 helpful votes
Follow Muhammad B.
Unfollow Muhammad B.
Send Message
Share Review
Report Review

Marvellous Service
May 25, 2018

I have tried to use this service for online withdrawls but it makes me sad when i met with a Team Person he was really such a kind person and cooperation was very strong with me as I didn't thought like that...

Date of experience: May 23, 2018
Nigeria
1 review
0 helpful votes
Follow Cordelia O.
Unfollow Cordelia O.
Send Message
Share Review
Report Review

Payoneer is the best
May 25, 2018

I am very excited to use Payoneer, very good customer service and highly recommendable.
Their service is very good for me I am very interested in using Payoneer which is better for any business or personal transactions.

Date of experience: May 23, 2018
Bangladesh
1 review
0 helpful votes
Follow sakil m.
Unfollow sakil m.
Send Message
Share Review
Report Review

Best online customer service
May 25, 2018

I have so problems on receiving debit cards and had some issue on expired curds. All things handled by payoneer. So lot of thanks to payonner.

Date of experience: May 23, 2018
Greece
1 review
0 helpful votes
Follow Chrysanthi B.
Unfollow Chrysanthi B.
Send Message
Share Review
Report Review

I am very happy with payoneer
May 25, 2018

I am very happy with payoneer but i believe you have to make the online use of the cards more safe.

Date of experience: May 22, 2018
Pakistan
1 review
0 helpful votes
Follow Talha K.
Unfollow Talha K.
Send Message
Share Review
Report Review

Loving it!
May 25, 2018

Payoneer is doing a very great job for me. Rates are relatively lower and I receiver payments conveniently. I am simply loving it!

Date of experience: May 22, 2018
Nigeria
1 review
0 helpful votes
Follow Stanley O.
Unfollow Stanley O.
Send Message
Share Review
Report Review

Smart and Supporting
May 25, 2018

Smart and Strong and Supporting services! I love working with Payoneer for my online financials.

Try them and you'll get the same or even better experience. Surely.

Date of experience: May 22, 2018
Pakistan
1 review
0 helpful votes
Follow Muhammad S.
Unfollow Muhammad S.
Send Message
Share Review
Report Review

Unique Customer Support Service
May 25, 2018

Payoneer Customer Support Service is one of the best and unique service from other services. Hope its more better day by day.

Date of experience: May 22, 2018
South Dakota
1 review
0 helpful votes
Follow jon m.
Unfollow jon m.
Send Message
Share Review
Report Review

Lost access to account
May 25, 2018

Still in working order but communicated very well about my situation and forwarded my information to the correct department.

Date of experience: May 22, 2018
VE
1 review
0 helpful votes
Follow Arturo M.
Unfollow Arturo M.
Send Message
Share Review
Report Review

Payoneer me sirvio para salir adelante con mi profesion como Desarrollador Web, encontrar una forma de recibir pagos online de forma rapida, segura y poder a la vez canjearlos en moneda fisica es una tarea complicada, a veces imposible dependiendo de donde vivas, pero gracias a Payoneer pude realizar todas estas operaciones, pagar mis servicios, hacer compras por internet y muchas otras cosas mas sin tener que preocuparme por tarifas ocultas, ni complicaciones.

Date of experience: May 22, 2018
Nicaragua
1 review
0 helpful votes
Follow Deborah W.
Unfollow Deborah W.
Send Message
Share Review
Report Review

Excellent Service
May 25, 2018

This was the first time I called Payoneer, and I felt my question was answered in a polite and timely manner.

Date of experience: May 22, 2018
Germany
1 review
0 helpful votes
Follow Jeannine G.
Unfollow Jeannine G.
Send Message
Share Review
Report Review

I called to renew my Payoneer Card after it expired and did not have to wait to speak to a Customer Service Representative. My new Card will be shipped to me right away! I have never had a problem using this card, though I wish the fees to transfer funds to it were lower. I am happy though that there is no annual fee for using this card! Payoneer is a very convenient card to use Online or elsewhere!

Date of experience: May 22, 2018
Philippines
1 review
0 helpful votes
Follow Mariecon T.
Unfollow Mariecon T.
Send Message
Share Review
Report Review

MIca is superb
May 25, 2018

Because of Mica i will continue using Payoneer. She's so helpful. And made sure everything has been taken care of. Hope the comp will recognize you being a superb agent.

Date of experience: May 22, 2018
TT
1 review
0 helpful votes
Follow Mauricia S.
Unfollow Mauricia S.
Send Message
Share Review
Report Review

Excellent
May 25, 2018

I've been using Payoneer for over a year now. Everything has been 95% seamless. When I did have minor issues and called them, the issued were always addressed and sorted. Good customer service. Great company!

Date of experience: May 22, 2018
VE
1 review
0 helpful votes
Follow Alejandro C.
Unfollow Alejandro C.
Send Message
Share Review
Report Review

Best support
May 25, 2018

Always payoneer support is the best on the market, in English or Spanish the angent is very helpful and polite

Date of experience: May 22, 2018
India
1 review
0 helpful votes
Follow julius s.
Unfollow julius s.
Send Message
Share Review
Report Review

5
May 25, 2018

Its a new but i satisfy with it, full of it and may be i will refer to some one else cause for good opurtunity

Date of experience: May 22, 2018
Montenegro
1 review
0 helpful votes
Follow Marina S.
Unfollow Marina S.
Send Message
Share Review
Report Review

It is great
May 25, 2018

You really helped me to understand everything that I been confused about. Great experience. Finally I can just call your costumers service and speak about my problem without being more confused.

Date of experience: May 22, 2018
Morocco
1 review
0 helpful votes
Follow Ayyoub S.
Unfollow Ayyoub S.
Send Message
Share Review
Report Review

Thank you so much Payonner
May 25, 2018

That was very helpful Thank you so much The problem never get five minutes We get our solution faster Thanks a lot

Date of experience: May 22, 2018
Hong Kong
1 review
0 helpful votes
Follow Shahzad A.
Unfollow Shahzad A.
Send Message
Share Review
Report Review

Awesome
May 25, 2018

Awesome Experience. They have the most responsive and most interactive customer service ever. The customer service representative were very friendly and supportive.

Date of experience: May 22, 2018
Texas
1 review
0 helpful votes
Follow Sandra R.
Unfollow Sandra R.
Send Message
Share Review
Report Review

Excellent workers.
May 25, 2018

The only thing I dislike are certain things about the system. For example:. The Robot link below is quite annoying.

Date of experience: May 22, 2018