Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Great customer service and responsive staff
They were happy to solve my problems
Wide range of solutions and adaptable to every kind of problem
Fantastic help great patience by your people, wish all experiences would be the same. Helped me through my slow computer felt no pressure my goal was achieved many thanks again
Have difficulties using in South America atms put holds on my card in Santa Marta and Bogota. There are not many banks and disputes csn take months
I talked with a concerned person. That person was literally good and well behaved. She listed my problem and gave me a simple solution to be done..
I am happy with the services everything is perfect i am very happy and the payments are very smoothly added in my account
They provide good customer support and solve the issue less than 10 mint thanks payoneer. I recommend to use the payoneer payment service as they provide best service online thanks
Payoneer is a good banking service.
I had several occasions on which I was in need of customer service (mostly due to human error made by me) and staff on Live Chat were quick to solve my issues.
Mobile application leaves something to be desired, but is serviceable.
If there are problems you will be helped immediately. When it comes to money transactions, it is important to have a reliable partner.
Informative, polite and patient customer support. Was very helpful. The representative spotted quickly what to do next to solve the problem
I had a problem with the ATMs not dispensing cash AND charging me decline fees!
Once I contacted Payoneer customer service they resolved the issue and refunded the decline fees, and they do it a lot faster than I expected!
I really wish all customer services were like this
Excellent experience of understanding. Payoneer was an great application for payment receiving. But this time i am little bit confusing why you you asking about the additional information with holding are payments otherwise its good. Thank you
I had money paid into Payoneer, I received requests from them for documentation which i duly returned to them then more requests for what and where it was coming from which i told them and sent details of whom I was working for and all I kept getting back was this is an auto response e-mail do not reply to this address.
I had to call them and try to explain what I had sent but they still cancelled the payment.
However I think it as all been sorted
This was my first & last business with you guys. I swear God never come back to you.
A cheater company.
I have been using Payoneer's services over 3 years and no complains at all. They provided services that other companies does NOT offer. Their fees are fair and its system is user-friendly.
Thanks.
As always 5 stars to these guys.
- Payments real quick
- Affordable rates
- Best customer support team ever
- It's a Mastercard so you can use it everywhere
- It's Payoneer. Use it
Thank you so much, Thank you so much, Thank you so much, Thank you so much, Thank you so much, Thank you so much, Thank you so much, Thank you so much,
The service is great but it took a little while before i was attended to. An average of 10mins i think. But my problem was fixed so i cannot complain
Unless you guys are able to fix my issue, I have nothing to say. I will rate you guys depending on the outcome of my issue.
I so much appreciate your help and the excellent customer service delivery! The agent fully understood my request and provided a solution to it.
Thanks
NIce help and I am really happy. Hope every customer of payoneer will get the same help. Wish best of luck to payoneer
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.