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PayoneerReviews 9,948

4.4

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


payoneer.com
Founded in 2005
+234
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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
452
value
402
shipping
273
returns
266
quality
389
This company responds to reviews on average within 4 days

Instant Feedback

1 review
Morocco
1 review
0 helpful votes
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Great experience
May 31, 2018

Great customer service and responsive staff
They were happy to solve my problems
Wide range of solutions and adaptable to every kind of problem

Date of experience: May 28, 2018
New York
1 review
0 helpful votes
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Activation of card
May 31, 2018

Fantastic help great patience by your people, wish all experiences would be the same. Helped me through my slow computer felt no pressure my goal was achieved many thanks again

Date of experience: May 28, 2018
Colombia
1 review
0 helpful votes
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Accurate!
May 31, 2018

Have difficulties using in South America atms put holds on my card in Santa Marta and Bogota. There are not many banks and disputes csn take months

Date of experience: May 28, 2018
Bangladesh
1 review
0 helpful votes
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Excellent service
May 31, 2018

I talked with a concerned person. That person was literally good and well behaved. She listed my problem and gave me a simple solution to be done..

Date of experience: May 28, 2018
Pakistan
1 review
0 helpful votes
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Happy review
May 31, 2018

I am happy with the services everything is perfect i am very happy and the payments are very smoothly added in my account

Date of experience: May 28, 2018
Pakistan
1 review
0 helpful votes
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They provide good customer support and solve the issue less than 10 mint thanks payoneer. I recommend to use the payoneer payment service as they provide best service online thanks

Date of experience: May 28, 2018
Serbia
1 review
0 helpful votes
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Payoneer is a good banking service.

I had several occasions on which I was in need of customer service (mostly due to human error made by me) and staff on Live Chat were quick to solve my issues.

Mobile application leaves something to be desired, but is serviceable.

Date of experience: May 28, 2018
Thailand
1 review
0 helpful votes
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Professional company
May 31, 2018

If there are problems you will be helped immediately. When it comes to money transactions, it is important to have a reliable partner.

Date of experience: May 28, 2018
Israel
1 review
0 helpful votes
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Great customer care
May 31, 2018

Informative, polite and patient customer support. Was very helpful. The representative spotted quickly what to do next to solve the problem

Date of experience: May 28, 2018
Egypt
1 review
0 helpful votes
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Excellent customer care!
May 31, 2018

I had a problem with the ATMs not dispensing cash AND charging me decline fees!

Once I contacted Payoneer customer service they resolved the issue and refunded the decline fees, and they do it a lot faster than I expected!

I really wish all customer services were like this

Date of experience: May 28, 2018
India
1 review
0 helpful votes
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Excellent experience of understanding. Payoneer was an great application for payment receiving. But this time i am little bit confusing why you you asking about the additional information with holding are payments otherwise its good. Thank you

Date of experience: May 28, 2018
Germany
1 review
0 helpful votes
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A Little bit too cautious
May 30, 2018

I had money paid into Payoneer, I received requests from them for documentation which i duly returned to them then more requests for what and where it was coming from which i told them and sent details of whom I was working for and all I kept getting back was this is an auto response e-mail do not reply to this address.

I had to call them and try to explain what I had sent but they still cancelled the payment.

However I think it as all been sorted

Date of experience: May 28, 2018
India
1 review
1 helpful vote
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Worst Service
May 30, 2018

This was my first & last business with you guys. I swear God never come back to you.

A cheater company.

Date of experience: May 28, 2018
Colombia
1 review
0 helpful votes
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I have been using Payoneer's services over 3 years and no complains at all. They provided services that other companies does NOT offer. Their fees are fair and its system is user-friendly.

Thanks.

Date of experience: May 28, 2018
Serbia
1 review
0 helpful votes
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Payoneer Review
May 30, 2018

As always 5 stars to these guys.
- Payments real quick
- Affordable rates
- Best customer support team ever
- It's a Mastercard so you can use it everywhere
- It's Payoneer. Use it

Date of experience: May 28, 2018
Hong Kong
1 review
0 helpful votes
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Much Better Support
May 30, 2018

Thank you so much, Thank you so much, Thank you so much, Thank you so much, Thank you so much, Thank you so much, Thank you so much, Thank you so much,

Date of experience: May 28, 2018
Nigeria
1 review
0 helpful votes
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Good service
May 30, 2018

The service is great but it took a little while before i was attended to. An average of 10mins i think. But my problem was fixed so i cannot complain

Date of experience: May 28, 2018
Philippines
1 review
0 helpful votes
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Not much to say
May 30, 2018

Unless you guys are able to fix my issue, I have nothing to say. I will rate you guys depending on the outcome of my issue.

Date of experience: May 28, 2018
Nigeria
1 review
0 helpful votes
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100% satisfaction
May 30, 2018

I so much appreciate your help and the excellent customer service delivery! The agent fully understood my request and provided a solution to it.
Thanks

Date of experience: May 28, 2018
Bangladesh
1 review
0 helpful votes
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Excellent help
May 30, 2018

NIce help and I am really happy. Hope every customer of payoneer will get the same help. Wish best of luck to payoneer

Date of experience: May 28, 2018