business logo of Payoneer

PayoneerReviews 9,963

4.4

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
454
value
404
shipping
275
returns
267
quality
391
This company responds to reviews on average within 4 days

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1 review

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Nigeria
1 review
0 helpful votes
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They are doing quite fine with their services but the demands they placed on accounts for verification of account is taking ages to achieve. I am practically considering diverting to PayPal cos I don't think I can stomach this nonsense any longer

Date of experience: June 18, 2018
Israel
1 review
0 helpful votes
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At present, these are the right and
Most efficient services a matter of
Luck of its importance efforts are
Being invested by the companies
Or private businesses dedicate
Customer service, and you as a
Financial banking company should be
An example of a friendly, efficient,
And fast, each of which is important in itself.
Regards
David Cooper

Date of experience: June 18, 2018
GB
1 review
0 helpful votes
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Great Customer Service
June 21, 2018

Very helpful and customer oriented. Gave the impression that they wished to find solutions to help me do business with more ease.

Date of experience: June 18, 2018
North Macedonia
1 review
0 helpful votes
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Always available and reliable
June 21, 2018

Great service. I am more than satisfied with payoneer. They are reliable, they care for clients satisfaction and they are always there to help you with any issue you may be experiencing.

Date of experience: June 18, 2018
Spain
1 review
0 helpful votes
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I was introduced to payoneer las year and i. Have only amazing things to day about the service. From punctuality of find transfers to excellent customer service, im very pleased with payoneer.

Date of experience: June 18, 2018
Angola
1 review
2 helpful votes
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Trabalhar com a Payoneer
June 21, 2018

I met Payoneer in this year of 2018, when I was looking for online banking, and frankly, I was surprised when I first got in touch to be served by the Payoneer team, despite being number 20 on the list I waited 11 minutes and finally when I was met, exceeded expectations, I'm loving working with Payoneer. I believe I will still go far, and I am recommending to many to join this wonderful team.

Date of experience: June 18, 2018
Turkiye
2 reviews
6 helpful votes
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Very Good
June 21, 2018

You can prefer payoneer without thinking. İt is a good company they give me trusth. İ can my account all over the world

Date of experience: June 18, 2018
Benin
1 review
0 helpful votes
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Excellent service!
June 21, 2018

I contacted Payoneer customer service twice during the same day and I was really well treated, especially the 2nd time. This interactive exchange has really added to my experience and I am really happy with the professionalism of the staff.

Date of experience: June 18, 2018
Florida
1 review
0 helpful votes
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Transfer funds back to my account
June 21, 2018

I asked if rhey would transfer my money back to le-vel because my buyers are on hold! Due to fact dont know when I will be getting any buyers!

Date of experience: June 18, 2018
Sri Lanka
1 review
0 helpful votes
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Outstanding Service!
June 21, 2018

Very good service. Need has completed within just one second. Very Fast. Very very happy about the service.

Date of experience: June 18, 2018
Philippines
1 review
0 helpful votes
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Very Good
June 21, 2018

The customer service of Payoneer has provided and suggested the answers to my questions really well.

Date of experience: June 18, 2018
Mauritius
1 review
0 helpful votes
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Customer care
June 21, 2018

Great working with payoneer.
Excellent customer care service.
Th customer care agent was so polite and patient.
He consider my issue seriously.
I am a seller on Amazon and payoneer is great way to receive payment.

Date of experience: June 18, 2018
Kenya
1 review
0 helpful votes
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Unrecieved card
June 21, 2018

I was frantic as i had not received my payoneer card. I went to Customer care and chatted with a professional who assured me that my funds were safe and proceeded to order a new card for me at no cost. I am relieved. My trust in payoneer is restored.

Date of experience: June 18, 2018
Pakistan
1 review
0 helpful votes
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Very helpful
June 21, 2018

Thanks my problem is resolved my some of usd was not showing account but after contacting helpline my issue is resolved thank you so much i love using payoneer... take care

Date of experience: June 18, 2018
Ecuador
1 review
0 helpful votes
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Validation Again? Whats wrong.
June 21, 2018

Payoneer is great, but I am having issues with the billing service. My payments are on hold and they are asking for documents to validated my account too frequently (I am not a new user). Not happy with their follow up process. I will move back to PayPal.

Date of experience: June 18, 2018
South Africa
1 review
0 helpful votes
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Excellent
June 21, 2018

I waited for only 1 minute then was connected to a online agent, she helped me and i was impressed with the service.

Date of experience: June 18, 2018
Armenia
1 review
0 helpful votes
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Low fee, quick and reliable
June 21, 2018

I've been using Payoneer for several years now. It works perfectly, low fee and has perfect Customer Service department.

Date of experience: June 18, 2018
Pakistan
1 review
0 helpful votes
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Customer Support
June 21, 2018

Very Professional and decent customer support. Always there to help their customers. I would strongly recommend Payoneer for all the cash transfers.

Date of experience: June 18, 2018
California
1 review
0 helpful votes
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What a twist!
June 21, 2018

Overall my experience was somewhat frustrating at the beginning but eventually with patience I learned the true morals of Payoneer customer service all thanks to Sofie/sofy.

Date of experience: June 18, 2018
Philippines
1 review
0 helpful votes
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The time between the payment was sent via credit card to the time it hits the account and is cleared is soooooo looooooong it's like a death march.

Date of experience: June 18, 2018