Im absolutely delighted with the PatPat service! I recently ordered several things for my babies and I was pleasantly surprised by the quality of the goods and the speed of delivery.The clothes turned out to be not only stylish and fashionable, but also very comfortable for children.In addition, the prices on the site are really affordable, which makes shopping here even more attractive. Thank you PatPat for excellent service and quality products! I will gladly order here again.
Bought 2 toddler's fleece jackets for 63C$, very disappointed. Very poor quality, Not as per pictures at all, looks very cheap and dirty. Would give zero star if choice provided. Would not recommend to but from PatPat.
Hello, we truly appreciate the time you have given to share your experience. We truly apologize if the items you received did not meet your qualification. We would gladly assist you with your concern. To start, we highly suggest to contact our Customer Service Department via our Chat Support or send us an email: https://www.patpat.com/article/help/contact
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moment
Those clothes are so cute, colors beautiful, I buy for my two princesses, quality is very good, size as describe, never too big or too small. I already I wrapped for Christmas and I sorry cannot to show how nice it is, but you can go to the store, and you will not get disappointed, and fast delivery.
This is literally the only thing we don't want to compromise with when buying an outfit for a newborn. After reading multiple reviews I went ahead and bought 6 outfits, (onesies, woollen clothes, 100 % cotton labelled one) for my nephew n imagine my embarrassment when all of them came out looking like flimsy rags with faded print.
I ordered for the us to be delivered in Seattle n from India (paid in Rs) do I don't know where it got delivered from but I was so disappointed especially when the pics of the clothes they have put is so good looking.
I'm never buying from here again.
Hi,
We sincerely apologize if you are not satisfied with the quality of the items you received.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moments
I would give 0 starts if it was possible. PatPat clothes run small in size and didn't fit my child. I contacted PaPat customer service over 10 times to return items that were too small. Sent them pictures multiple times of the clothes along with all required info as per return policy. And nothing. I was ignored until 30 day return policy was over. Nedless to say I highly suggest to avoid this seller. Never again.
Hi,
We sincerely apologize if the items you received did not fit as expected.
We attach great importance to product quality and user experience. If the product you receive does not fit, you can provide us with product information, and we will provide feedback to the product quality team as soon as possible for optimization and improvement. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moments
I have ordered on pat pat clothes for my kid. Still I have not received my order. I have placed my order on 06-02-2023….i have tried calling to customer care but I did not get answer from past many days. Send my order as soon as possible to door delivery….it's been very long. Refund my money back
Hi,
We sincerely apologize for not receiving your order.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moments
I placed an online order and 5 minutes later I realized I ordered an item that I already had. I cancelled the order right away and was told I'd have my money back in 14 business days. That was February 18th. It is now March 11th and I still have not gotten my refund. This is not a company to trust.
Hi,
We sincerely apologize if you still have not received your refund.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moments
Please do not order from here. I had ordered 4 items and it says delivered on 15th dec and i haven't received anything. I stay in Mumbai and it says delivered to ghaziabad. No one is helping me either get the order delivered to me or refund the amount.
Have tried contacting them but there's no response whatsoever.
Order at your own risk.
Hi,
We understand that you are frustrated about not receiving your order. We apologize if there are uncontrollable factors that our couriers encounter during the shipment of your order. Don't worry, we will help you sort out this problem.
Here at PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied.
It is imperative for us to assist you with this issue. We're unable to pull up any information from the details provided. Kindly provide us with more information so we can help sort out the issues you have encountered. You may also contact our Customer service team via our Chat Support: https://www.patpat.com/article/help/contact
If you are an App user, please update your App version on the App store or Play Store and you may file an Online Ticket for your concern. Just click Account>Help Center.
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moments
Purchased an item & received after Christmas (1st disappointment) fabric was very filmsy (2nd disappointment) & lastly customer would not refund the restocking fee (3rd disappointment). So if you thinking of ordering from here, I would think twice.
We sincerely apologize for the inconveniences you've experienced with your recent purchase. We're committed to ensuring our customers have a positive shopping experience, and we're sorry to hear about the disappointments you've encountered.
To assist you further and address your concerns appropriately, could you please provide us with your order number or the email address used for placing the order? This information will help us investigate and resolve your issues more efficiently.
We appreciate your understanding and look forward to resolving this matter for you.
Completely love PatPat clothing and am very pleased with my purchases todate. The clothes are just beautiful. You can also purchase little lights and kitchen ware and Christmas decorations and presents and cushion covers. It's very reasonable and the quality of the items are excellent. I would highly recommend this website to everyone looking for quality clothing and beautiful products. The customer service is excellent and they try in every way possible to help you, I dealt with Mary recently and she was more than helpful dealing with my complaint. Thank you patpat.
Absolutely love ordering from patpat have ordered multiple matching sets for me and my daughter. There also very responsive to answering issues with orders and insuring they exchange your order for the right now.
Quality of the fabric is really great, stitches are clean. Fit can be improved, but that is expected if you're catering to people of various sizes. Customer service I received from Crystal regarding a fit issue was promptly and satisfactorily resolved. Would recommend this site.
Perfect site for beautiful baby clothes to good prices.
One order of many, got lost, and the PatPat team helped me solve it in a good way. I just started with there chat on the website and then we emailed. Worked smoothly.
I don't know what I'd do without patpat. The cutest most gorgeous little outfits. My absolute go to for my daughters & nephews clothes. So adorable. Highly recommend. Better than any high street shops
Patpat is now my favourite online store for the whole family. We purchased a lot this summer and every one loves our dresses and matching clothes. Thanks to Claire D also from customer service she help us with our return, so fast and easy.
Ordered quite some items from this company only to find out that they were cheap quality and not true to size. My true problem, however, deals with two specific items. One item was not true to the advertised color at all (a dull gray-green rather than dark green as shown on the website). The other item -- a breastfeeding top -- doesn't even cover my breasts when worn normally!
To make matters worse, I have tried filing a product quality complaint using their website but the page never submits. Lastly, I have noticed that some enthusiastic reviewers on this site and others have used the same very specific wording, which has made me question their positive experience, and in agreeing to write this review I got a message from sitejabber stating that this company has been known to offer "discounts, coupons or other compensation in exchange for reviews." Do not trust that your experience will be better than mine!
Hi,
We go though great lengths to ensure that our Customers only receive the best and we're sorry to hear about what you've experienced with what you've purchased.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right.
Please send us an email through https://www.patpat.com/article/help/contact and ask to speak with our Review Manager. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
My order came in and everything was perfect except a pair of light up shoes. When I contacted customer service, Karen P helped me get everything sorted out very quickly. I'll definitely be ordering again
Absolutely love buying from Patpat for my son. Everything is well worth what you pay!
Have only ever had 1 wrong item and their customer service was excellent! They even provided a full refund on top of being able to keep the item.
Highly recommend Patpat!
We love PatPat. Great prices. Great quality for your money. Super cute outfits. We've been ordering with them for about 7 months now. Sometimes shipping is slow but they have always kept me updated through email.
Great site with affordable and good quality clothing. I ordered 6 outfits for my little girl and they all arrived within 6-8 days in cute individual packaging. I will definitely be ordering from patpat again.
Overview
PatPat has a rating of 4.2 stars from 6,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It's fantastic to hear about your positive experience with PatPat! We're thrilled that you're delighted with the quality of the goods, the speed of delivery, and the affordability of our products. We strive to provide stylish, comfortable, and affordable options for families, and we're glad to hear that we hit the mark for you. Thank you for your kind words, and we look forward to serving you again in the future!