I purchased 2 swim trucks for my fiance which we thought Xl would be his size but came to find out we need a bigger size. So I emailed to start the return process. I had a super easy return completed without any hassle. My representative Hazel B was pleasant and friendly and walked me through the process every step of the way by email. She was very attentive and made sure she address any concerns I had. My return was completed in 1 day I am completely happy. Thank you Pat Pat. I definitely will be buying my from them!
The jackets that I ordered were exactly as shown on the website but were a little too snug and the "pockets" on the front were fake ie. Non-functioning. Pricing was great. I worked with Ronnie in customer service via email per their return policy. While it seemed like a pain in the butt to take photos of my purchase, my return was resolved more swiftly and efficiently than other online stores. I definitely recommend Patpat!
I often order from Pat Pat clothes but also stuff for home. I always received them in a good condition and time frame.
Recently I had to contact their customer support, as one small article was missing. I was nicely surprised about their professionalism, they replied very fast in a friendly polite manner. I got a voucher for my next purchase. Happy with that.
I bought a lot of baby clothes and some nursing/maternity ones, and I am really happy with PatPat services and products. I received all my orders within 15 days. Every item came individually and nicely packed. The quality is also very good. Recommended
So I recently just had a question regarding where my order was and Pat Pat got to me immediately and resolved the issue! They are always prompt and everything is really good quality for an amazing price. They always have holiday specials too!
I have been trying for a month to get information on an order that I placed on Oct. 21. No information in my tracking information, even though my order was shipped out on Oct. 21st. I have emailed 2 times, no response. I am past the date needed, since it was a birthday present. I'm not happy at all and will never trust ordering from this company again. I'm so sick of losing money on these companies. Another 35.00 down the tube. I should never trust a company that doesn't post a phone number!
Even though their sizes run small and 2 of my products were too small, the resolved it very professionally with money back and letting me keep the products(can always donate to the more needed ones) I highly recommend them. Also quick to answer even in busy holidays.
I am so happy I gave PatPat a try! They have a large selection of cute clothing and specifically maternity/nursing clothes. The delivery was fairly quick and they provide a tracking number to make it easy to know where your order is and when to expect it. The part that has made me a new loyal customer though, is their customer service! It was absolutely phenomenal. I had two items that were delivered correctly, they just didn't fit my body how I was hoping and usually I dread dealing with returns or the headache of customer service, but their rep Susie B. Responded to me the same day and made it all so easy!
I am very happy with PatPat and am looking forward to ordering more cute clothes from them!
I was looking for nursing tops/sleep dresses given my priority of being under a certain price range. Great options here, plus when my order came each item was individually packaged which gave me extra peace of mind. I needed assistance with a QR code and Hazel responded to me next day providing me assistance.
I bought 13 outfits for less than $55. That's a little more that $4 a piece. During these times I can't really afford clothing, and having two kids I don't have the option of just not clothing then. PatPat has been helping me find clothes at a good quality for less. I love it.
I really love my baby boy clothes that I purchased from Pat Pat. They are so sweet and a great price! However, I was disappointed in some of the sizing. An item supposed to be 3 to 6 months was more like 9 to 12 months. For that reason make sure you measure and check the size chart very well.
I was a little hesitant when first ordering from PatPat as it's hard to believe it is so cheap and still good quality but the items are so cute. When I have had issues with sizing or an item being damaged they are quick to help and refund or send new sized items. Susie B was extremely helpful over the easy to use 'chat' on the app and even let me keep the wrong sized items for friends and family which was so kind! I love PatPat!
Hands down the best clothing app I have found for my daughter they never disappoint! They have amazing quality you'd be shook when you receive your items and it's higher quality then expected and patpat does well of that! The shipping Can be pretty fast! And over all Pat Pat is just the place to go for trendy fashionable loves.
First of all I'll say these clothes are so so cute! The prices are unbeatable. I accidentally made a mistake while ordering and they helped me fix it, even though it was my mistake! I was very pleased with their customer service. Will definitely be ordering from them again soon!
I recently ordered several items from PatPat.com. While most of them were a success (e.g., matching Hawaiian shirts for my husband and young son), one item didn't quite fit right. When I contacted PatPat about a return, they offered to let me keep the item (which I'm passing along to my sister) and receive a store credit for the amount of the purchase. Now, I get to choose something new for myself, and I don't need to worry about returning the jumpsuit.
Items were late, and they offered me a refund. They definitely made it right. Most of the clothes were not true to size and ren big, however the quality was very well made. Some better than others. I did feel like the items came to China and they added Pat Pat tags once they arrived to United States because there was an additional shipment label over the previous one. This is probably why it took so long. Overall great customer service, and they made it right. Thank you Pat Pat!
PatPat is a Brilliant children's clothing website and is very reasonable too, they also see small household items like lights and kitchen ware. Christmas decorations are lovely. I have purchased lots of children's clothes and shoes and lights and Christmas decorations. The customer service is excellent. I had an issue when I ordered the same dress multiple times and Ham B in customer service was so kind and helpful in getting my problem solved.
Thank you so much for your help...
I have been buying from Patpat for my 3 boys and myself for about 1 year now. The clothes have unique an cute prints that are so adorable on babies and then unique fun prints for older kids. I have bought everything from baby clothes and breastfeeding tops to towels and sink plugs! Time and time again Patpat's products have been high quality. The reward system is also great, you just need to download the app and make a first purchase to start seeing discounts.
I ordered 3 items from Patpat and like the way they look & fit. The one item had a small tear but I contacted them & they were very quick to send me another one. Thank you Sarah for your helpfulness! I will order more from this site again!
Joshua was great when dealing with my return, I was quite surprised at such a response, very giving and at Christmas! As for the pyjamas, they're great, comfy, lovely material especially the trousers! I'd order again definitely
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
PatPat has a rating of 4.2 stars from 6,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
Hi,
We sincerely apologize if you have not received your order yet. We understand that you ordered the items for an event.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.