OctaLogoReviews 100

I originally spoke to a rep on the phone about designing an advertising hoodie for me to wear to promote my business. On Aug 31st. I was told there was a 100% satisfaction guarantee. So I sent them $200. They started designs and went back and forth with me over email until we agreed upon a finished product to be sent to me.

Then on Oct 5th we had a final correspondence about adding additional hoodies to be sent and sent them an additional $200 for $400 total. I awaited delivery and never received anything.

On Oct 17th and the 18th I asked them where my products were. They responded with this message, "Due to overload of orders, unfortunately we will not be able to cater your request therefore, we will refund the amount charge for the Hoodies which is $300/-. We apologize for the inconvenience."

I told them I wanted back the FULL $400 because they canceled my order and i never received the finished product. They told me that they were not going to refund the full amount because they had to design the hoodie first. They disagreed so I disputed the transactions with my credit card company.

I started off with a logo, later purchased a website too. They offered great value for a fair price. I got a 5 pager web with 1 year of web hosting and domain free. What else could I ask for?!?!? I was very impressed with the quality of the logo and that made me go along with the website. They even provided me with 4 stock photos and a couple social media banners. Customer service was always exceptional. Always called whenever I sent an email and followed my directions throughly. 5 stars don't justify their efforts. My project manager, Aaron, worked with me closely. He was always kind and generous and I'm a fan now.

Aaron Hawke and Octalogo did a fabulous job! He listened to what I wanted to see in my logo, he was kind and polite every step of the way. In addition to have access to the company via web, I was able to communicate with the company and Aaron easily. This was great bc other companies hide their phone numbers to discourage people to call. Its important to me to know I can speak to the person I am working with. Keep in mind that they will have your first proof within the promised time frame, however the process may take longer, so clarify your expectations with the person you will work with. In my experience Aaron went about and beyond to do a great job, to make sure I was satisfied. He worked on it until it was done like I wanted and he added additional value by working on an piece that was not included. So thank you Aaron!

Infuriatingly poor customer service. More than one representative deflected my questions regarding billing. One raised their voice and kept repeating himself and avoided my question. When I requested the cancellation I was grilled as to why I was doing so. I answered the question fully and the representative kept going -- asking me "why" over again, and again. I was then told that billing would have to call me back later that day or the next but according to my phone and voicemail they didn't, but they claimed they did. Further I was told that my card could not be credited back until two weeks later. It was a totally bizarre experience from the beginning and I should have gone with my gut that they were not completely legit. Additionally, I generally don't have a problem understanding people with accents but theirs were so thick I had a difficult time hearing exactly what they were saying.