NordicTrackReviews 184

Bought a grand tour bike. First, let me say buyer beware. It says on their website if you don't like it, you can return it within 30 days. That stated make sure to go to the warranty page. There it will tell you that sure you can return it. But they will charge you 340 dollars to return the bike. This covers the cost of shipping and restocking. In other words you are to pay for them to put a messed up machine back on the line to be sold at full price. I got the bike and Bluetooth does not work on it. Right out of the box and already problems.

Our members love the bike... but the seat "adjuster" was cross-threaded by the white gloved installation team. We reported the problem... it has been 3 weeks now and no replacement... and NO DATE for receiving it! So the bike is almost useless because the seat slide forward and backwards freely.

Also, the WHITE gloved install team did not tighten the seat pitch correctly so the first time someone sat on the seat it flipped up! We had the exact same model and delivery at my condo building with the EXACT same seat pitch issue. Thank goodness I have a full set of allen wrenches to make the correct adjustment.

Received with a warped flywheel spent the last 2 months trying to get it fixed replaced or returned. When mentioned to CSR that I had purchased service plan it was dismissed. I gave them pictures and videos of part they said the will send a replacement but it's on back order(of course it is) it finally arrived with no instructions on how to replace it but they said they encourag customers to fix it themselves and it could take a while longer to get someone to repair it. Purchased 12/17 it's now 2/15 and still waiting to get it fixed. And they also say no compensation for my troubles but they sure were expecting their payments. Maybe should have bought a different brand

I purchased my NordiTrack treadmill online December 14,2019, and it was delivered on Saturday, December 28,2019. I did not confirm the delivery time but they showed up anyway. Thankfully, I was home and able to receive. The delivery crew were just ok. I had to tell the team lead twice where to put the treadmill. The second time, he seemed to have a bit of an attitude but did follow my request. I bought a 3-year extended warranty and am hoping I don't need it after reading some of the reviews!

My interactions with Nordic Track have been really great. Very satisfied with the level of customer service and support. The set up team that came to my house to assemble my machine was not so great. They caused damage to the trim of one of my doors, argued with me about placing the mat that was supplied underneath the treadmill (claimed it wouldn't fit), and then the arms of the machine weren't tightened, screws fell out, they pierced the plastic on the top part near the screen by using a power drill instead of an electric screwdriver or manual screwdriver.

I'm still giving Nordic Track 5 stars because they deserve it. I think the delivery/assembly company is third-party.

I've recommended this to several people and I know two have purchased the same machine and love it.

Hello, do not buy any products from this company. Yes they are much cheaper than other equipment but if you get a similar problem to mine you will regret it. I received a defective elliptical machine, it made all types of noises from clicking, clacking to banging. I reported it after i setup the equipment and brought it into my home.

I filled a support ticket asking for help and someone to come out and fix it. After 30 days they still had not gotten back to me. I filled a dispute with my credit card as it is not fair that they send me a defective equipment and they have not acted on trying to fix my problem.

Credit card got my money back, and finally nordictrack contacted me to return the equipment which i was more than glad to do. Heavy piece of junk. The equipment was returned and then they rebilled my transaction on my credit card. Now they refuse to give me a refund for 90 - 180 days until they resolve there internal finance issues.

I have never in my life had to wait so long for a refund and I am still waiting. I am getting ready to sue this company for my money if i dont receive my refund soon. Be warned and move on and purchase your equipment from a reliable, reputable company. This company is not reputable at all and they are a bunch of thief that will try to keep your money from you.

So I ordered a brand new X22i Nordic treadmill and paid almost $4000. Waited 4 weeks and when it's delivered it comes broken. I am told they are having problems with circuit boards. After waiting 45 minutes on the phone I am told I have to wait 2-3 weeks to have my brand new machine repaired. So after waiting 2 weeks I decided I am not waiting anymore. Call customer service and after another 45 minute wait the met agree to pick up my new non working Nordic Track in 4 weeks! And will not refind me till machine is picked up. Stay away from Nordic track

I bought a NordicTrack Elite 5750 Treadmill for home use to help me with my heart condition. It did work well for 2 years and 1 week, so in that sense I cannot complain.
BUT!
Then it just stopped turning on. It was 1 week past the two year warranty, but this was a top of the line model and it was used lightly only by me. I also had it on my battery backup power which is surge protected. I paid for a service repair from NordicTrack anf the guy who came out didn't seem to know his way around the treadmill very well and he eventually came to the same conclusion I already knew myself, that power was making up to the console, but the console was not coming on. He then told me that the only repair was to pay $1350 for a new console, plus shipping costs, plus labor to install it. The final price to repair it was more than the $1,500 I paid to buy it new. So it cost me a pretty penny to figure that out.
But, I was not satisfied, it seemed like whatever was wrong should not be serious. So, for half the price of the expert service call by NordicTrack, I found someone who knew electronics repair to look at it and they said it was all fine except for some piece of memory that cleared, but only the factory could restore that memory and the factory would only do that by replacing the whole console for $1,350.
This left me with one clear belief, NordicTrack is knowingly deliberately making very minor repairs on their Treadmill repairable only by them and then setting the cost so high that when a likely small breakdown occurs after their two year warranty, you have to buy a NEW treadmill from them.
I do not find that honest and it really angers me. I will never buy another product from NordicTrack and I will highly recommend against anyone else buying their product unless they expect to replace that product with a new one every time time the warranty runs out.

20 days and counting. For the price of the machine and the money these jokers spend on marketing their product they should be able to pay someone to answer their phones, chats and emails. The only way to get someone to care is to call the sales number (no surprise there.) They just put you back into a permanently one hold queue that they pass of as tracking inquiries.

I ordered a treadmill 20 days ago and received a tracking number. When the product appeared to stop moving I tried countless times to find out what was going on. Nordictrack do not appear to employee any customer care people so emails go unanswered. They have a live chat option that always tells you there is no one available to chat and automatically goes to their email option (see previous.) The only other option is to call. I've endured for 30 minutes on hold, no message to tell you how long the wait times are or even if there is anyone answering calls at all.

Conclusion; these cowboys want your money. After that you are on your own.

Bought a treadmill that elevates in 2002. Had to put it together. Had it serviced for a drive belt that went out. 3 weeks ago the drive belt and the drive motor went out. Tried tot get thru to NordicTrack. Spent over 30 minutes on the phone. No one answered. Went on web site and did the CHAT. What a joke. Was told I would have to have one of their techs look at it (I used the one they had recommended from the previous time). I called back and stayed on hold until I got a live body. She had to go back and worth but was finally able to ship me the parts I needed.

In the meantime I ordered an elliptical. We spend 3 hours putting it together only to find a part (axle spacer) was missing. It looks like a big washer. I tried calling over the weekend but they are closed. I sent a email to the customer support people. It showed they would be contacting me Monday. It is now 3:30. Since I did not hear from them; I called again. Was on hold for about 10 minutes. She said their email was backed up (wonder why). She ordered the part but said it would take at lease 3 days to get it to me. They can not over night because they do not have that option. They sure did not have a problem taking my payment before it shipped! Horrible customer service and NOT easy to assemble.

Bought a treadmill over a thousand dollars based on brand recognition! When it came time to get it serviced for some minor issues still under warranty the issue really began. There is no customer service with this company. You can wait on hold for literally hours or start a "chat" which will also last an hour or more. The chat person said that the chat and phone lines were just overwhelmed. She then proceeded to want me to take apart my treadmill so we could try to fix it on my own. I could not find any higher up to help so finally sent an email to their media email and got a response.