NordicTrackReviews 184

This review is for the Proform C22 bike. Starting with the set up: instructions are easy to follow and it is easy to set up solo except for the last couple of parts. The screen is huge (which is a plus) but it is heavy so it's beneficial to have someone else help with assembly. The bike works great. I am not tech savvy and it was super easy to get the free iFit membership up and running. My husband is over 6' tall and I'm short so we both love that it's easily adjustable and we can both use it comfortably. The screen is touchscreen and very easy to navigate. We have not had to contact customer service so I can't speak to that. Overall we are more than pleased and super excited to being our workouts home! We were given this bike at a discount in exchange for our unbiased opinion.

I purchase a treadmill and had a very pleasant experience from start to finish. Ordering was easy and delivery was on time. I had this treadmill for over a month now and I am very satisfied with my purchase. Nordic Track is a brand I trust and would recommend to my close friends. I reached out to customer service with questions regarding delivery and I was able to get accurate answers. I have no issues with my treadmill. In exchange for my honest feedback, I received a discounted product.

I received the ProForm Pro C22 bike and I love it! The set up was very easy and I was able to get the right bike fit for myself. The bike is comfortable, easy to use and the screen is great for seeing for your workout! I find that I get a better workout using this bike than I do actually riding outside. This bike came with a one year subscription to iFit which is fantastic. I would definitely recommend this bike to anyone who enjoys riding and wants a good workout. The only workout I actually enjoy doing is bike riding so this is perfect and you don't have to worry about the weather! I received this product discounted in exchange for my honest and unbiased review.

This bike is very nice and great quality. It did not take long to put together and I love all the features that it has with it. The screen is a very nice size and it is a very clear picture. I like how the bike also came with two three pounds dumb bells that actually has a spot built right in on the bike for them. It also has a place on your bike for your water bottle. The pedals have straps on them to help make your feet secure. The bike also has wheels on it to help securely move it, if need be. I'm very happy with this bike.

I received this product at a discounted price for my unbiased opinion.

I have nothing but great things to say about this company! I recently got a ProForm spin bike and the whole purchase and setup process has been nothing but pleasant. Shipping was extremely quick and the product arrived very well packaged. Set up was a breeze and the bike is nice quality. I did have a few questions and customer service was easy to get ahold of and happy to help. It came with a whole YEAR of iFit which is amazing in itself. I am definitely a happy customer!

I was given a product at a discounted rate in exchange for my honest and unbiased opinion.

Nothing but good things to say about this product and the company. I got a Spin Bike that comes with iFit free for one year, hich was a big bonus for me. This was my first bike with a program on it such as iFit and I was pleasantly surprised at how easy it was to operate. All of my questions got answered pretty fast and I am very happy with this purchase. I received a discounted product in exchange for my honest feedback.

I gotta say this bike has changed my life! This bike is very afforable for a family, and has helped my entire family get into shape during this pandenmic. I'm a stay at home mom, with not a lot of time on my hands or have help with my family. It is very easy to use, especially for someone out of shape after three kids, and a beginner like me. The classes are engaging and entertaining, helpful that they offer many classes for diffent levels of skill. I needed some setup assistance, and I received prompt and knowledgable service quikcly as well. I received a discounted product in exchange for my honest and unbiased feedback.

I am in love with my new ProForm Pro C22 bike. It is everything I could of wanted and more. It's easily adjustable for anyone of different sizes and shapes. I love the huge touchscreen. It swivels so you are able to use the screen off the bike as well. I am obsessed with the free year of the iFit membership. There are so many workouts and different trainer and you really feel like you are there. Highly recommend! I received this product at a discounted rate for my honest feedback.

Love this bike and the company and the ifit is out of this world has so many options. I received my bike on time and everything was perfect pretty easy to put together and setup for ifit was right on screen I would absolutely refer family and friends

I purchased the treadmill and the customer service was great. I had an issue connecting my bluetooth so I contacted them via facebook chat and they were very efficient and the error was on my part. Was very happy with the quickness and their response. Way to go! I was given this product for a reduced price in exchange for my honest and unbiased opinion.

This is a really nice bike it's not to small or big. It fits perfectly in my Living-room. They screen on it just amazing. It's huge. The picture on the screen is just great! I also love how the screen turns all the way around. I can workout on the floor and still watch the giant screen for my workouts. It also comes with the free year ifit which is soooo great. I love the videos. Comes with nice free weights that store on the back of the bike. Really a awesome quite machine. I would definitely recommend by me.

I received this bike for a highly discounted rate for my honest opinion.

I got this Treadmill for a reduced price in exchange for my honest and unbiased opinion. Solid machine with a great workout program. This Smart treadmill can auto adjust speed, and incline/decline and it tracks your individual progress, making every workout a challenge. Made well, and is very sturdy. I am very pleased with my treadmill. Easy to assembly, and all tools and hardware is included.

I got this Bike for a reduced price in exchange for my honest and unbiased opinion. This was very easy to assemble, all tools included, with detailed instructions. Took under an hour to assemble. This bike is very sturdy, and is smooth running. Fully adjustable for a custom fit. Display is easy to navigate and also doubles as a tablet holder. Included was a subscription to iFit, what an outstanding program, so many options for the beginner to pro.

I received my ProForm Performance bike a little over a week ago. This bike has blown me away. It has so many awesome features and I'm just getting started. I'm sure there are more things I haven't gotten to yet. I can't wait to continue my fitness journey with this bike. I received discounted product in exchange for my honest feedback.

I've called Nordictrack several times for various reasons (1. They didn't send a correct part, so I had to call and get them to send a replacement part; 2. The replacement part was never sent, so I had to call to reorder the part; 3. My warranty/maintenance info was wrong on their customer website, and I had to call numerous times for them to correct the info; 4. I called to schedule a repair that is under warranty and was transferred to three different people before they just hung up on me and my bike still needs repair) and every single time, I have to talk to several people about the issue I'm having before one of them will take an action on the issue I have. I feel like they purposely train their phone operators to try not give any service whatsoever for as long as possible so that they don't have to do anything they are contractually obligated to do. Thankfully, my bike works pretty well for the time being (it just needs a minor repair on a non-functional part), but I dread calling for future maintenance because all the phone operators I've talked to are so difficult and will not work with you.

I ordered a treadmill in treadmill and mat from this company on Sep 6 and it was suppose to ship Sept 16. After many delays I received the treadmill on Oct 20. I also purchased the warranty. I was billed $2285. 89 for the entire order which included $1799. 00 for the treadmill, $50.00 for the mat, $126.94 for the warranty, $199.00 for delivery and $110.95 for tax and have a copy of the invoice. The mat did not ship till later and when they did ship it I was billed another $50.00 plus $3.00 tax. After several tires to reach someone in the company, they said I had to file a billing dispute which I did. I received a notice today stating my claim was denied. I would never recommend this company to anyone.

This company is absolutely horrible to deal with and even worse at supporting customers; they are simply not worth buying from. The sale of a bike was quick and efficient, but every single thing after that point was a disaster. I received conflicting messages on the delivery of my item and the status of where it was. Calling the company was a nightmare - I would constantly end up in the Sales department, even though I wanted to speak with someone in Customer Service. I would call, repeatedly, and be told "I can't help you, let me transfer you" and when I finally connected with someone, they were just as confused as I was; completely unable to help. They transferred me to the Warehouse/Shipping department and that person was horrible to interact with. Beyond not caring, he clearly lacked customer service skills and could not clarify what the issue was. The Billing department was unsympathetic and simply did not care. The website chats were ineffective; I would ask for Customer Service and would constantly get Sales department. After that debacle, I received the item and decided to return it, which turned into a new nightmare. The website link in their e-mail did not work. I would enter information into their website for my return and get an error response. I called and got transferred to the Returns department on Tuesday, December 29th, 2020 and waited on hold for 2 hours and never spoke with anyone (I hung up after waiting 2 hours, out of frustration). I e-mailed and never got a response. I used the live chat on the website and, again, got the Sales department - "Sorry, we can't help you". I repeated asked for an escalation, support from a supervisor, manager or someone in leadership and got nothing. I called, again, and got transferred to the Returns department where I waited, yes, you guessed it, for 2 hours on hold. After 2 hours and 3 minutes, someone answered. This company is horrible. The Sales group is okay, but every single person after that is miserable to deal with and worse to communicate with. It is shameful that I have to pay to return this pos item considering the miserable experience I had. If this is how Nordictrack regularly does business, no wonder Peloton is beating them at this service. Which, is were I am going back to... I previously owned a Peloton and decided to try nordictrack... what a huge mistake that was. Even though Peloton is more expensive, they are worth it. Their Customer Service is 100 times better.
I will be protesting the 10% restocking fee of $250 considering I never used the bike, so this is completely unfair and unethical to be charged for.

I was excited to get my Nortictrack treadmill. It was easy enough to place my order, go figure. When I ordered my Peleton bike, the delivery was simple and they set it up, not with Nortictrack, we had to convince the delivery guys to take it down stairs. When I got it, the cup holder was cracked and the serial number was rubbed off. My machine stopped working, the motor did, I had to reset it 5 times to work, then I had problems with the software, I
Fit, it would not go to the home screen, and still does not. I called and they make you go through a series of troubleshooting which involved getting a screw driver and removing a panel, not usually a problem, but I am way to busy for that. I tried to call tech support, on hold for hours, I literally have screen shots. I have decided to return it, but that has been a nightmare, I finally spoke to someone and they sent me an email and said they would be in touch to schedule delivery, meanwhile it has been over a week and a half, and no one has called, so I am again on hold with billing, I am at 12 minutes and waiting as I type. Oh, and I have to pay $574 to restock the lemon I was given. I am so very disappointed, and I have been flexible with Covid, but this is not the way to run a company. You need to get your act together, with customer service. Very disappointing. You are willing to be the best in the industry but your customer support and policies are horrendous. Peleton was such a better experience bar none. Too bad, I like the treadmill, but it is not worth the headaches.

I purchased a Nordic Track treadmill (and utility weight bench) in November of 2020 with White Glove delivery. The Sales department was very nice but once I made our purchase, the assistance from Nordic Track has been horrendous. The utility bench arrived with a broken piece and some missing washers. Not all the items we had ordered from Nordic Track arrived and the White Glove delivery people (who had received our treadmill) refused to touch any items sent directly to us such as other equipment and the mats for under the units. The White Glove delivery person took the treadmill out of the box outside the house and slid the treadmill framing down the stairs banging it against the wall and stairs. They would not set up the unit other than to plug it in after assembly and saying they need only to show that it powers. Nordic track is telling me for the past almost two weeks that a supervisor / manager will be calling me back. No-one has called yet. I have called and called to them with no assistance. Nordic Track used to be such a great company. What happened?

Does anyone know of a phone number or way to reach the executive office for assistance? We have used online chat as well as phoned to Sales, Customer Service, Warranty, Returns, iFit, and to TD, and by phone have only reached Sales where we have been given lip service that we are on a list where a supervisor / manager supposedly will call us back. I do not expect to ever receive a call back from them. Has anyone gotten satisfaction and if so, how?

I have Never dealt with a worse company in my entire life, worse than Sears. To even get through to customer service, or refunds, or any department takes 1-2 hours, if you're lucky. I was literally on hold for 3 1/2 hours to inquire about my refund that they never processed and still didn't get any help and had to dispute with my credit card company. If you haven't purchased an item, i suggest you look elsewhere. Nothing but problems that never get resolved. They lie to you when you do get them on the phone, they do not respond to online inquiries or case #s. I am so sorry that I chose their products and are now stuck dealing with them. WORST CUSTOMER SERVICE IN THE HISTORY OF ALL COMPANIES!
***BEWARE - DO NOT BUY***