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NordicTrackReviews 184

2.5
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NordicTrack Reviews Summary

NordicTrack has a rating of 2.5 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NordicTrack most frequently mention customer service, white glove and delivery company. NordicTrack ranks 3rd among Fitness Equipment sites.

service
115
value
115
shipping
114
returns
76
quality
112
Washington
3 reviews
0 helpful votes
Follow Miranda G.
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I was provided a piece of equipment in order to thoroughly test it and give my opinion. NordicTrack certainly isn't a new name to my ears. My parents owned equipment made by them, so they've been around the block a time or two. I was able to assemble my treadmill with my husband in about 2 hours. I had a question about a missing washer (turns out it was just stuck to another one) but I contacted NordicTrack through Facebook, and got a very prompt reply. It was nice that the only extra tool I needed was a Phillips head screw driver. Once assembled, it looked nice to the eye, and felt strong and stable while in use. I've enjoyed my daily runs (more like jogs at this point) and really get in a good workout. The onboard iFit program is really phenomenal as well. There's no limit the variety of workouts, and the scenery really spices up what can sometimes feel like a chore.

Date of experience: November 15, 2021
Massachusetts
1 review
0 helpful votes
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The NordicTrack Treadmill EXP 7i is a high-quality treadmill. The treadmill works well and is really quiet. Delivery arrived in perfect condition, but it was quite heavy to get into the house. The assembly instructions were straightforward and easy to follow thanks to the BILT software, which displays the pieces and screws in 3D shapes. The screws were labeled with step numbers that corresponded to the number in the instructions. Although instructions were easy to follow, it was tough to put the machine together due to some issues with the screws not fitting properly, and predrilled holes not aligned with each other. I had to contact customer service for assistance. The customer service department was accommodating and responsive. NordicTrack's customer service immediately resolved the issue by shipping me new screws. I received discounted product in exchange for my honest feedback.

Date of experience: November 15, 2021
New Hampshire
2 reviews
0 helpful votes
Follow Tara C.
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This is honestly the worst experience I have ever had purchasing a product and I do a lot of purchasing so that's saying a lot! The Nordictrack Commercial Treadmill 1750 that I ordered came damaged three times and I had to refuse delivery. They have now processed my refund without the $249 I paid for shipping/white glove delivery (assembly of treadmill)! I never received the treadmill so what are you charging me for?

The first time the treadmill came to me damaged it was apparent that a forklift had actually pierced the box all the way through which bent the entire frame! Each time I called Nordictrack there was no explanation or assurance that this product would not ship out to me again damaged nor were they able to expedite the replacements. On top of this the shipping companies Nordictrack uses are equally unprofessional and abrasive, I was hung up on twice and told it wasn't their problem. After months of trying to get this treadmill I have given up. Stay away from Nordictrack and Ship Right! What a complete waste of time.

I continue to be absolutely floored by NordicTrack's horrible customer service. Refund my full amount you crooks!

Date of experience: November 12, 2021
California
1 review
0 helpful votes
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Fantastic Treadmill
November 12, 2021

Lets start with the way it arrived > It was packaged well and the building process was documented very well on their BILT app as well as in their manual. I preferred the app as it was very interactive. That was a plus for sure and made this a bit easier.
The folding mechanism works great but we have enough space for now to have it laying out flat but functionality wise works well. The treadmill itself can accommodate very fulfilling runs/walks indoors for both my wife and I, the iFIT program is incredible and supports the treadmill really well. Thats something my old treadmill could not handle. From a noise perspective, its quiet compared to our old one so we are happy with that. As its lying in our basement, we dont have any noise concerns.
Next is the touch screen, Bluetooth, speakers, fan features > these all work just as you would imagine they would out of the box. Easily compatible with my android device so no issues there. The most enjoyed feature for us is the touch screen and having the ability to run alongside trainers to motivate you, that is new for us and we are loving it.
The build > Its manufactured really well and I can tell from putting it together, this will last a long while.
I recommend this product from NordicTrack, I got this treadmill in exchange for my honest and unbiased review.

Date of experience: November 11, 2021
Ohio
2 reviews
0 helpful votes
Follow Gail T.
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Treadmill
November 11, 2021

Received my treadmill a few weeks ago, and I love it. We put it together in one day with the use of the 3D directions on our phone, and began using it immediately. Even my teenage son uses it. He turns on his music and gets his miles in. Received this product at a discounted rate for my honest opinion.

Date of experience: November 10, 2021
Oklahoma
2 reviews
0 helpful votes
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Amazing!
November 10, 2021

One of the best treadmills I've ran on in a long time doesn't seem to hurt my arches like the ones I've used before glad to have received it and would encourage you to reach out and do the same*I received this product in exchange for an honest review

Date of experience: November 9, 2021
Colorado
1 review
0 helpful votes
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Can't go wrong
November 10, 2021

I haven't had a NordicTrack item yet that I haven't loved! Most recently I got a treadmill in exchange for my honest review and I am loving it so much! It's so nice not to have to get out into the cold or rainy weather when I need to get a workout in,

Date of experience: November 9, 2021
Indiana
1 review
0 helpful votes
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I needed a treadmill so I could continue on with exercising when the outside weather is less than ideal. The setup is simple with an app that help guide you very easily. I love how the hardware is vacuumed seal with explicit details of what step you will need them instead of scattered in a random bag.
I received discounted product in exchange for my honest feedback

Date of experience: November 8, 2021
Georgia
1 review
0 helpful votes
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Amazing and affordable
November 8, 2021

I received a discount for a honest review of this product and it's amazing. I am very impressed and it was worth the regular price 100% the battery life is good and stays strong. It works great. We are enjoying it.

Date of experience: November 7, 2021
Michigan
1 review
0 helpful votes
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This brand has always had top notch fitness equipment. We recently got a treadmill and it is amazing! It runs smoothly while walking or running. The speakers are super clear and the fan helps to cool you off when needed. The safety key works as it should. The controls on the board are simple to use with one touch. My favorite part is that it folds up easily to be set to the side of the room to free up space to do other workouts I'd like to do too. I was given a discount on this product for my honest feedback.

Date of experience: November 5, 2021
Michigan
2 reviews
0 helpful votes
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Great Customer Service!
November 7, 2021

I recently chose to get a treadmill through this company. For the most part I could put it together myself with a couple times I need help from another person. After getting it all together something wasn't correct so I decided to reach out to their customer service for extra help. What a great experience! They were super helpful but also responded in a timely manner. Moreover, the machine itself makes a great addition to our workout room. Very pleased with how it runs and the awesome features on the function board. The fan has a lot of power and helps to cool me down! I was given a discount on this product in exchange for my honest feedback.

Date of experience: November 5, 2021
Texas
2 reviews
0 helpful votes
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Good Product!
November 7, 2021

I have to say that I have been very impressed with our new NordicTrack treadmill. I use it for walking and incline workouts, but my wife uses it for running. Its versatile and has programs that fit both of our needs. We are very pleased. I did receive my equipment at a discount for my unbiased review.

Date of experience: November 5, 2021
Texas
2 reviews
0 helpful votes
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Great equipment!
November 4, 2021

I love the Weslo Persuit R 4.1. Having workout equipment is a must for a working mom who is still in college. The sleek design of this bike helps me to workout with efficiency and intensity! I received discounted product for my honest review. The bike fits well on the patio so I can watch my kids play while I sweat! I love this bike.

Date of experience: November 3, 2021
Alabama
3 reviews
0 helpful votes
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This company creates the professional gym experience with an at home price point that is affordable; leaving you the ability to workout in the privacy of your home. The product is slim and sleek yet sturdy and well made. I am tall and feel it still supports me well. My husband is 200+ pounds and it supports him well also. We don't have the wobbly or creaking sounds of a cheap made product. Assembly with two adults was roughly 90 minutes using the QR coded step by step video link - it is a must. It is compact enough to fit in the corner of your bedroom for an easy store between uses. Everything glides well making the Transition from beginner to beyond easy. The technical interface is user friendly, syncing to the phone or tablet is simple. I am able to glue between app and eliptical without any issues. I highly
Recommend Nordictrack for your at home workout equipment. I have received discounted product for my open and honest feedback.

Date of experience: November 2, 2021
Texas
1 review
0 helpful votes
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Relax your muscles
November 1, 2021

IFIT gave me this product and here is what i think, you need this therapy gun. I've had it for well over 20 days now and have used it it ritually. I stand for about 8 hours a day for work and I don't wear the appropriate shoes for stand so yes, my feet always hurt when I come home. This therapy gun has been amazing! It has helped roll those knots out of my feet, my calves and my thighs. I even use it on my shoulders and my neck. What I love the most is that it comes with IFIT programs! No other therapy gun comes with programs to show you ways to relax and work your muscles. It has various speeds and comes pre-charged.

I received a discounted product in exchange for my honest feedback.

Date of experience: October 31, 2021
Georgia
1 review
0 helpful votes
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First-Class Comany
November 1, 2021

NordicTrack is a first-class company providing top quality products and services to consumers in the market for home fitness equipment. This is a brand I've known as far back as I can remember, and their reputation has remained steadfast. As they continue to evolve, their brand remains true to its core competencies, adapting them to meet ever-changing consumer needs and technology advancements. Their commitment to investing in innovation helps them remain an industry leader. I received discounted product in exchange for my honest feedback.

Date of experience: October 30, 2021
West Virginia
1 review
0 helpful votes
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Exceptional products
October 30, 2021

I've have experience with several products and have never been let down. NordicTrack always exceeds my expectations from the quality of products, to the craftsmanship, lastly to the innovative products.

Their ifit trainers are also top notch and keep me motivated. The ifit lecture, work outs and informative classes are exceptional. You can pick your type of workout, level and even the scenery.

Hands down this company has done what it takes to earn and keep a loyal customer.

I've received a discounted product in exchange for my honest and unbiased opinion.

Date of experience: October 29, 2021
Ohio
2 reviews
0 helpful votes
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Wonderful treadmill!
October 28, 2021

So far this treadmill has been a great addition to our home gym! It was easy to set up and the customer service was great when I called with a question. The treadmill offers Bluetooth and WiFi connection and a great sound system!

I received a discounted product in exchange for my honest feedback.

Date of experience: October 28, 2021
Wyoming
2 reviews
0 helpful votes
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I recently got a Nordic track therapy massage gun and had a few questions about it. When I called Nordic track I was pleasantly surprised. Customer service was really nice and extremely helpful! They thoroughly answered all of my questions and gave me even more information! I have been nothing but pleased with their products and service. I was given a product at a reduced rate in exchange for my honest and unbiased opinion.

Date of experience: October 25, 2021
Ohio
1 review
0 helpful votes
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I had a great experience with this company. The prices where excellent and very comparable and really made me feel like I got a great deal. I had several questions about my nordic track therapy massage gun and they answered all of them quickly and pleasantly when I contacted them. They where so knowledgable about everything and so helpful. I can not recommend this company enough! I received s product at a discounted price in exchange for my honest opinions.

Date of experience: October 22, 2021