NordicTrackReviews 184

No parts, Nordic track said, Sorry. I'll take my money back. Never another. Horrible service. Not happy

I bought the Exp series, but the item had a faulty part. The ifit workout guide when automatically changes incline level, the treadmill belt automatically stops and freezes in the middle of a workout and the entire treadmill stops working even after exiting out of the video.
We reached out to customer service to replace the part or fix the issue. It has now been over a month and we have not yet received an update on our case to any response from them on how they will resolve the issue for us. We bought the product a little over a month ago, and this happened on the third day of using the treadmill and we have not been able to use it basically ever since it was installed.
Moreover, the 30 day ifti trial has expired without us being able to use it at all!

Have a Nordic Track Elliptical with 14" video display - it is a reasonably good machine to use- once you get it into manual mode, having to locate and press 3 small display prompts to get to manual mode, Nordic Track clearly wishes everyone would subscribe to iFIT and makes it cumbersome to enter manual exersize mode - find it increasingly annoying.

I have had a Nordic Track Rower for the past 3 years. The main strap has failed 2x and it has taken 3 months to have a new one sent. I have used their main phone number 3 times to speak to a representative and have waited in excess of 1.5 hours on hold and when finally connected with a human, they are people with very little knowledge and are in a foreign country with a language barrier. They promise a resolution and parts never show up and the process has to be repeated. Super bummer and ultimately, you have to pay for overpriced parts otherwise scrap the machine. Super disappointing and I would not recommend this company. We are in an unfortunate situation as we own 3 of the Nordic track machines. Don't waste your time.

My Commcercial 1750 worked like a champ, until the latest software update rolled out. I watched the update taking place, then watched my display go completely dark and unresponsive. Power supply is good, no functionality from my treadmill. I called NordicTrack and was told I am on my own as my warranty has expired. I asked how they justify a bad software update as a warranty issue. That's like someone rear ending you in your car and their insurance company refusing to pay for it because you don't have a warranty on your car. I spent hours on the phone, and they really do not care. $3,000 treadmill down the drain. They were happy to give me the number for their service company who would charge me $160 to come look at my equipment and then tell me about the $800 to replace the circuit board that their own software update ruined. Well played NT. That will be the last piece of equipment I ever buy from you, and I will make sure I share my experience with every person I know.

Never Do business with Nordic Track.
Have any of my FB friends purchased equipment from Nordic Track and received the worst customer service ever experienced from any company?
I ordered/ paid for a commercial grade treadmill November last year. The first delivery was not the model I ordered.
Item returned. In mid December I received a stair stepper. Item returned.
Today the correct treadmill was delivered. Guess what? The box was falling apart due to water damage. Item sent back.
Called customer service I could not understand them. She offered a free rubber equipment mat.
This is the worst company I ever dealt with. If anyone has a similar experience please share.
Please share this post. I tried calling corporate, never got past the receptionist!
Please share.

NordicTrack is the worst company I have ever had the misfortune of dealing with. Do not by any of their products. Choose Peloton. If repair, or replacement of a part(s) is required to existing equipment, spend the time to determine if purchasing new equipment from another company is the better option.

I've purchased almost 1 year ago this unit. I'm satisfied with treadmill. However, several weeks ago it stopped running. When turning the unit on for a workout, the treadmill belt would move for a fraction of a second and then stop. All else worked on the machine and the belt moves freely by hand and is centered. A bit of research found this is common and is a failure of the motor driver board ICON MC1648DLS (symptom error: LED blinks 4x = failed controller / overcurrent). Photo attached.

I have been trying to contact their customer service every day for the last 2 1/2 weeks - writing numerous tickets, hanging on for > 1hr at a time on their 1-800, navigating long phone trees and their two different support sites (mynordictrac.com and my.ifit.com), etc. I receive an automated reply via email to my tickets but not once has anyone even responded to support. My frustration is very high at this point - I run nearly everyday and the failure of the machine, and more importantly, the failure of the service department to even respond is terrible. In all the complex products I've bought over the years, I have never experienced such a lack of disregard for their customers - 2.5 weeks of completely ignoring a request for help on a serious product issue is experience of which potential purchasers should be aware.

To start, the treadmills are complete junk.
When they break, if you can ever get a hold of customer service, they will never come and fix the problem.
You will be on hold for days, they will never actually repair the problem correctly.
I can't say enough negative stuff about this company.
Worse customer service I have ever seen in my 54 years.
Customer service will argue reasons not to come fix it, even with the extended warranty.
Avoid this company at all cost.

After my treadmill arrived, my husband started to assemble it. He noticed item #93, the crossbar, was missing, and that the treadmill could not be assembled completely or work properly without it. We made several attempts to contact NordicTrack via email, online chat, and by submitting contact forms on their website. Because we were unable to reach anyone at NordicTrack, I reached out to Amazon (I purchased the treadmill through Amazon). The Amazon representative tried contacting NordicTrack herself and was also unable to reach anyone. Obviously, Amazon cannot send me the missing part, and because neither Amazon nor I could reach NordicTrack, I ended up having to return the treadmill and receive a refund.

I understand that mistakes happen, so simply having the missing part would not have been much of an issue. I simply would have waited for the missing part to arrive. But the fact the NordicTrack is unreachable, so my only remedy was to return an unusable treadmill that my husband already spent hours starting to assemble is ridiculous.

I purchased the treadmill in 2021 and the treadmill has broken 4 times. Due to downtime waiting for repairs the treadmill has only been useable for about half the time. The control board has been replaced twice. The running board (rated for a 300 pound user) is made of particle board and cracked under this 190 pound runner. An adjustment bolt also snapped creating a dangerous situation where the rear roller tilted forward and the belt abruptly stopped as it snagged on one side. I am still on hold with Nordic Track's member services 3 hours 19 minutes and counting...

We submitted a customer service request on 11-3-22, as of today it is 1-6-23 and we have zero resolution. What we have been given is the run around constantly. First we were told we needed to register the product, which we had and submitted a screenshot of our registration. We received no response, we contacted 14 days later, asked to supply more information, which was already given multiple times. I asked to have a supervisor's e-mail, again 14 days wait. Sent another message, finally received an e-mail to a supervisor, so copied them on the e-mail. That was on 12-14, and nothing. I messaged again on 12-29 and once again, silence. Clearly, NordicTrack does NOT stand behind their product and we made a horrible decision purchasing from them!

TERRIBLE!
We bought a treadmill early November. Received it 1 month later: DAMAGED. Still at this day: we have no news. DO NOT buy from them. We called many times and they dont give any news. They are just keeping your money. STAY AWAY! We even sent an email to CEO, and you would think he would answer: ZERO answer! They are seating on almost $5K and they do nothing about it

I bought the new Elite X22i in April 2022 and have less than 50 miles and 10 hours of use. Guess what? It is broken. The incline/decline does not work and the treadmill belt stopped abruptly mid-run. Scary and potentially dangerous. Their response? Let's send a technician as you are out of the return period. I do not want a technician I just want to return a defective product. Nope! I could have returned it within 30 days at a cost of $250+ for me returning a defective unit. Never, ever buy one again. Look elsewhere. For what this cost join a gym.

I have been dealing with a problem for almost two months. I have issues with tech they send out, he refuses to change all the parts. He insists it's just console. He leaves and I have problems again. I call customer service they just keep saying they'll send him out again. Meanwhile I'm paying for these visits.

Ordered a treadmill and never received it. Went between Nordic track and delivery company and no one gave good info. Both were going back and forth and when asked for a discount for inconvenience they offered a mat or a water bottle. Ummm wow don't offer anything worth this inconvenience. So in order to buy another one we needed to wait an extra week for reshipment which they needed to do a return on the treadmill we never received.

Spent hours on hold and speaking with customer service. Both times, they've sent parts. The second time the tech didn't even waste his time replacing the parts NordicTrack sent.

He says this is how it's designed to work. If true, why have 26 software settings?

Been on hold with Nordictrack customer service for an hour and 20 minutes and still holding.

Horrible product and horrible customer service!

Absolute worst shipping/tracking experience. Purchased bike from NordicTrack directly through their website on 6/5. Today is 7/16 - no bike delivered despite about 10 calls to both NordicTrack & the contract shipping company AGS. Multiple days the shipping company has not delivered in their agreed window despite me calling them multiple times each day to confirm I was home for the 4 hour window and asking them to make contact with the delivery team. I don't have time to sit around at home every day for 4 hours and pray that someone shows up day after day. No one bothers to call you when delivery is missed, nor do they bother to try and make it right. Oh, by the way, NordicTrack will charge your purchase on the day you purchase it instead of on delivery. I've had it with this company and their contracted shipper and their sub-contracted delivery team. Everyone says they will call, everyone says it will be delivered tomorrow, everyone says they contacted "so-and-so" to work it out, and here I am without the $2,000 equipment many weeks after I was charged. My friend laughed at me a couple of days ago because he heard me on the phone and said, "you didn't order from NordicTrack, did you?" When I replied yes, he laughed so hard and said he had exactly the same experience awhile back. Never again. Stay away!

Purchased the RW900 to use at home as I moved and don't have a solid gym nearby new home. Wanted to be able to use it and watch streaming video or use e-reader. The bigger screen would be helpful. Apparently, early 2022 though, NordicTrack sent an update that looks you out from using apps and forces you only into their canned content in an attempt to influence buying the iFIT service. Kind of boring to have someone talking to you in a calm soothing voice and panning on the nearby geography. Sure it's a nice view but the purpose of having the streaming video is so you don't focus on your aching back and put in the time. I did some research and I could take it back to factory settings and prevent it from updating but that's challenging and would lose content for some items that I might want.
Open it up, allow me to load my e-book and streaming apps of my choice and set up a split screen where I can monitor my workout in a corner. If I could do that (get the same workout at home as I do at the gym), I would happily rate a five but since nordic trac is trying to force me into buying content that I neither want nor desire, I reluctantly give it a 2 and would just remove the screen but then would not be able to control magnetic resistant levels. As it is now, the screen just gets in the way of me watching something behind it or looking out the window.