MyTripReviews 2,604

Don't book from here, they are horrible when it comes to customer service they never answer the phone.

Both a ticket for a price and I click to purchase it was another price. I called immediately to report the issue so I could cancel took almost the whole day for them to answer the phone without any solution. I'm still waiting for my cash refund.

Airline changed my travel schedule and after 4 times each 1 hours staying on the que for support contact, Mytrip charged me extra 30 euros though I bought my ticket flexible from the first. They reserved another ticket for me but didn't confirmed it with airline and the second ticket canceled by airline again. They didn't even informed me about my second flight cancelation. For the third time I had no choice to book a flight other than a longer connection. The support is awful. The worst possible agent.

I had a horrible experience with my trip. I bought my ticket to Brazil and due to the CV situation I had to reschedule my ticket. I immediately paid 316 euros for the exchange, two days later I received an email saying that it was not possible to re book and I received my refund. I tried calling once, twice, three times, they stalled and never answered and I had to pay a 119 euros phone bill for waiting and not having been answered. A lack of respect for the customer is very, very big, I've sent several emails and they didn't give me the return of any. Now I have to buy another ticket because of their lack of professionalism.

It provides the worst customer service. It will be better they should not provide. In my opinion, there should be a negative ranking option for this type of company. They are not providing service for one star too. Worst Service
Don't book any thing by this site.

Customer service I the worst, airlines do not help you if you book through mytrip. Never answerd the phone or if you are lucky maybe in 3 hours. Email the answerd a week after with a ridiculous excuse. Nothing get fix, you will lose you money or at the best it will be a nightmare. DO NOT USE THIS AGENCY

If I could give 0 stars I would. Please do not use this company. The airline issued a refund over 3.5 months ago after cancelling flights yet my trip are not issuing the refund. I have tried to make a complaint and speak someone over the last 3.5 months but their customer service and complaints procedure is non existent. Please avoid them at all costs!

Please DO NOT use mytrip. My brother and I booked a flight last November through mytrip and paid $200 extra per ticket for a flexible ticket (with the ability to change and refund it if needed.) Unfortunately, we did end up needing to change the date of the ticket. They had zero options for changing the date so we had to opt for a refund. It's been EIGHT MONTHS and they still haven't given our money back. We called countless times and have waited for hours to be able to talk to them- but to no avail. We got to know that the actual airline already processed the refund but it's mytrip that has not given it. Never get a ticket from mytrip unless you want to dump $$$$ down the drain!

Keep away. You will see that mytrip does not have a complaints system. That is not surprising given the likelihood it would be overwhelmed by complaints. It would strongly appear they have algorithms over calls, resulting in eventual cutting off your calls. I talked to several staff who talked about being put through to the 'Schedule Department' to manage a transfer of a ticket and despite saying this, over several attempted calls, this did not actually happen.

I was trying to book my trip, always they put a price once you process it. All of a sudden a message comes telling you the price has increased! Of course it is a scam as I tried to to book from another browser... same thing happens

I only signed up to get a negative review on this company.
Flight cancelled due to COVID lockdown.

Took 2 hours to get someone from their CS to get the phone answered. Ask me to get in touch with the airline myself, fine, did that.

Call them again, 2hours later someone picked up the phone, want me to check with the airline again. Ok, called the airline second times, confirmed everything cancelled and done, can talk to the agency for the refund.

Another 2 hours on hold, a guy answered, no reference number, no time window on update time, well, nothing bascially.

If you WISH to get someone to answer your inquiry and actually help you on your inquiry, yeah, you WISH. After the experience with them, you will feel like you are actually the CS person instead of those who picked up your phone.

If someone suggests this company to you, trust me, remove him/her from your contact list.

Truly a GREAT experience.

*WHY NO NEGATIVE RATING!?

Avoid using this company at all costs...
This is the one of the worst companies I have ever had to deal with and they have blatantly just taken money from us.

I booked flights to Portugal from the UK when Portugal was on the green list. I was worried about Covid so I paid almost £200 in cancellation coverage. The summary of what I paid was as follows:
£1249. 31 for flights
£329.94 for checked baggage
£114 for hand baggage
£27.43 for airline collapse cover
£170 for a Cancellation Guarantee
£215.92 for seat reservations.

Portugal went onto Amber and it was now UK government guidance not travel for holidays. And so I phoned up MyTrip thinking I could cancel the flights (as per the 10% insurance I had paid) and get my >£2000 back. That or at least just move the whole flight a year forward so hold onto everything and book a year out.

I should be so lucky. The whole set up with MyTrip is a scam. My only option after being on hold for hours with them (we had to call multiple times) will be to get about 20-25% of the total I paid in VOUCHERS with this horrible company! The rest of my money has all gone according to Mytrip and of course none of it is their fault.

I asked what the £170 for cancellation protection I paid for was for and they said that was for the 20-25% voucher I'm getting back...

The whole thing screams of a scam and I would warn anyone from using this company.

I have been back and forth for 15 hours between the agency and the airline and getting NOWHERE. They are refusing to give me back my credit voucher which is absolutely ridiculous because I am in a lockdown in Melbourne and cannot fly. They are lying, stealing thieves that do not care about you or your trip.
PLEASE STAY AWAY FROM THIS AGENCY AND DO NOT BOOK FLIGHTS THROUGH THEM

It was a tremendous mistake to book with them. Royal jordanian cancelled my flight to NY because of COVID pandemic. MyTrip got my refund and still holding it for 4 months. I have to file complaint at US DOT. They consumed a lot of my effort to reach out to them. Roughly, I spend what is total 6 hours on phone and still feeling they have stolen my money

Very bad company. My flight was cancelled without even knowing. One week before the flight they sent an email saying that the flight was cancelled and that they don't have any alternatives. I called and asked for refund than they decided to give me 3€ as a refund!
Wt*! You can beter go and buy your child an ice cream with this 3€. Very bad company and service. I don't recommend it to anyone.

I booked a flight for March 2021 and it was cancelled by airlines. Mytrip said that I will be getting a full refund and yet they said they won't ask AirAsia for a refund because AirAsia is a small airlines company and that I have to ask refund from them myself. So I did. And I waited for 7 months for Mytrip to contact me. 2 months ago I got curious and checked my refund status online and found that AirAsia refunded the money 5 months ago and Mytrip has been holding the money ever since. They are the literal definitions of travel agency scammers. I have called their customer service more than 7 times in the past 2 months and they keep saying that I will get my money back in 7-10 days. Please don't EVER use this website. YOU WILL LOSE YOUR MONEY.

We found a great deal on mytrip.com but the flights were cancelled because of COVID. Mytrip themselves offered a refund and then waited 8 months to process my refund while my partner is still waiting for hers. I believe the only reason I got my refund is because I contacted the ECC for help in Europe. If you are an European resident, I highly recommend contacting them if you've already tried every and any means possible with mytrip. I can't be sure this is what helped me get my money back but I definitely recommend. Spread the word. I will never use a 3rd party or travel agency to book a flight again. Awful customer service and blatant disregard in keeping any kind of loyal customers.

They don't even deserve a zero rating for the service they provide. I have been waiting since 8 months for my refund, they haven't still initiated my refund when airlines has confirmed I'm eligible for full refund. Mytrip is the biggest scam, customer representative says I'll have to disconnect the call cause I cannot resolve it and you've to unfortunately wait. Biggest lesson learnt always book tickets directly from the airline websites.

Absolutely horrendous. I wish I looked at their reviews before I booked with them. My flight kept getting cancelled because of COVID — whenever I would call them to reschedule they kept telling me that I had to contact the airline my flight was book through (Air Tahiti) after being on hold for two hours. This happened twice — I'm never using MyTrip ever again, and I suggest no one else does too