MyTripReviews 2,605

I bought a ticket through this service and the airline cancelled the flight. Their customer service is unavailable and they don't have any contact form. I don't have any option to get my money back. This is a skam!

Mytrip.com is the agency where My daughter booked me 21/2 months ago. One month left and they cancelled my flight. I want to go home because my mother is very sick and I might not see her anymore next year despite of the pandemic. We called them via long distance and it is very expensive. They will let us wait for 1hour or maybe more before they answer you and the worst if your call is dropped off they will not call you back. They let me pay $30 for rebooking of my flight. There was no rebooked flight. Some body should do something about this agency. They should be reported! The operators are not helpful at all!

Appalling.
Almost impossible to contact, ignores emails, found a number that did work (but no longer does) hold time over an hour, transferred (without asking) to another rep. Over an hour wait time to someone who was of absolutely no help then the call got dropped.
Sent a letter to the Customer Service Manager who eventually emailed me stating they had phoned me, (no calls received) and also totally ignored by emails sent.
I could go on, but the sooner I shake this company from my heels the better!
I won't add a photo, it would only show me looking like a half crazed demented idiot after this experience.

Never ever ever! Do not use mytrip. They are a fraud. I booked a flight which they claimed as refundable if canceled. Because the country I was traveling to was place in red list by UK government then when i canceled it, they gave no refund and their customer support is also nowhere always I end up an hour on the telephone line. You cannot contact them by any means. So, DO NOT USE MYTRIP.COM. Am considering taking legal actions against my trip

Endless customer service, created to be a loop you can never get an answer from. Lost 1000 Euros because of a cancelled flight (without any alternative proposed) I could never get a refund from. Please run as far as you can.

I purchased 2 tickets to fly from Brisbane to Tasmania. I paid an additional $101.50 for insurance labeled: Flexi ticket and Covid 19 Insurance". 5 days before we were due to fly I was advised that due to being classified a high covid risk area we could not fly to Tasmania I then contacted MYtrip only to be told the insurance was useless, I could not get a credit let alone a refund and the only thing they would do would be to let me rebook but I needed exact dates... I said how can I give exact dates as we do not know when the covid restrictions would be lifted. They still refused to offered a credit or refund and said contact the airline direct. The airline said they had no insurance on their side from Mytrip so could do nothing... I went back to Mytrip and said I wanted to speak to a supervisor... after 15 minutes wait they told me no supervisor was available. I said I wanted one to phone me back in that case only to be told no just go online and register a complaint. I insisted on speaking to a supervisor and i'm still waiting. This mob are absolute shonks... DO NOT book with them... Will C. Hawney

I bought two round-trip tickets from Dublin to Palermo on July 30th and I didn't get the tickets and no notifications… and the tickets were debited from my Brazil account. I contacted Banco Itau do Brasil to try to cancel this purchase but so far nothing has been resolved, I sent an email to mytrip but I only received an automatic message I don't recommend this site to anyone... I paid dearly on the tickets. I want my money back

TOTAL SCAM - NO CUSTOMER SERVICE
Interstate trip had to be cancelled due to lockdown. We paid extra "Cancellation Protection". After 90 minutes on hold an operator said no refunds are available but offered flight credits with the airline. The next day they sent an email saying the request for cancellation could not be honoured! They tried to place blame on the airline. Today I called again and spent 4 HOURS on hold. Talked to someone after 90 minutes who put me on hold for ANOTHER 2.5 HOURS> Then I suddenly got cut off. Trying again now. Have never used this "company" before and will definitely NEVER USE THEM AGAIN. Have contacted the ACCC and awaiting advice.

1-They will try the most possible to make you pay more fees (if you send them an email to dont cancel your trip they will cancel it first and then they will ask you to rebbok and pay fees)
2-They have a lot of phone numbers, but they no answer on anyone even after 35 mins of waiting
3- They dont have any direct contact, they only read the email when they know that you will pay for somthing
4-No page on instagram, no page on FB nothing, they just take your money and bye bye.
5-If you cancel your trip they don't resend your money so you should lose them or rebook the ticket and pay fees
It's the first and the last time i book from this site, try anything else, it's really the worst experience in my life i hope you spend this money on your health.

They wouldn't refund my money for the cancelled ticket. DO NOT USE THEIR SERVICES FOR UR OWN GOOD…..

Charged us for the rebooking fee didn't manage to rebook on time. Now want to charge us the an extra 200 euro fare although we contacted them long before the 72 hour limit was over.
Very very bad.
Extremely dissatisfied.
I feel robbed and scammed and there is nothing I can do about it.

I have to cancel my flights because of the lockdown of the city due to Covid. I have been calling them for a few days. They always cut me off. Finally I got someone on the line. They said that they cannot refund the money and only can change them to credit. But if i want to use the credit, I need to pay extra $55 admin fee and pay the differences of the fare.

I am really curious how come any airline cooperates with such a company like mytrip. Is there any law in EU? I'm still waiting for my 462$ refund!

Keep away from this agency, they have zero customer support. My flight has been cancelled, no one from mytrip didn't bother themselves to forward this information to me, I found it by myself while double checking if nothing have changed. Once I became aware that flight has been canceled I tried to contact my trip and ask if I can get refund or if where is any other option available, for three days straight I called them but with no success. In total I have been waiting in the queue for 4-5 hours, but no one answered to my calls.

After that I have sent them an email, it's been a few days now, maybe I have to wait a few more.

Btw, at the beginning of pandemic my flight also has been canceled so mytrip issued the voucher for me (they said no refunds), and voucher was only for the flight, but did not cover the additional expenses which we had due to the luggage, travel insurance.

Please guys, do not buy any flight tickets from them. Yes, I know sometimes they can offer the cheapests deals, but in case of unexpected events they will show you the middle finger.

Attention it is a scam!
The customers service is not available and you will not get back your money

Everybody be aware this company is a hoax agency thats only robbing ppl of there hard earned money.
Had my flight cancelled called the airline they said i will get refund but thru tge agency mytrip but tgey wont return my emails or answer any calls.
Been on the phone for over 3 hours.
PLEASE be mindful dont throw your hard earned money away.

Was unable to make trip due to changes resulting from COVID. The state I was flying to entered lockdown and was classified at a higher risk to return back from if I went. Contacted MyTrip to request a refund or credit, and they said there was nothing they could do. They only offered to change the flights, and I had to choose the changes at that time, which would have costed me to do. Absolutely useless and worse booking company experience I've ever had. Quite certain this company is fraudulent and scamming people.

Booking flight on the timetable you select changes with a click! Good luck making changes or getting a reply from non existing customer service. Hours on the phone!

Made a resv through them, they made an error, but kept the money -- they say they are working on a refund... they have said this for the past 6 months... obviously there will never be a refund

Atlanta – Pensacola
Wed 23 Dec 2020 – Sat 26 Dec 2020

Your refund case information
1.
Booking reference: BEZEXF
Latest update: 2021-01-09 02:27