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From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
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This is the worst customer service in the world, I booked a ticket after submitting payment i got an error and when i resubmited it created 2 pnr(2 tickets) duplicate same person, when i called i was refused to talk to manager and i was told i will be charged for canceling one of the duplicate ticket - i asked if don't cancel one of the duplicate i will have a duplicate ticket which no airline will allow for passenger to fly.
Worst feeling -
It took me hours and hours and hours including with over someone else helping me for 2 hours. I had already turned down tickets for $1600 for the same flights that I ended up paying $2200 through Kayak, not including taxes and bag fees for another $200. This was just light economy or basic economy, not first class. I regret using Kayak
I am working with travel agent Natasha Gomez. She is extremely helpful and well informed. She made our trip planning easy! I would recommend her to everyone!
It sent me back a bunch of times for no reason. When I finally was able to book my flight, they increased the price for no reason by a ridiculous 200+ dollars. Unacceptable.
Price is not what it started at. It just keeps going up and up. It's a very long process to check out.
Did not expect to pay for luggage as i usually do carry on. Booking clear.
This is the first time i am booking with mytrip. It is wonderful I will use my trip to book when I travel
I just first time use your web site while searching flight. Your web site is very easy to use and everything is understandable.
Fairly easy. Charging for seats for every leg of the journey is not a good practice. A flat rate should be charged as the connections are made by Kayak and airlines and not by the passenger
I've been sitting in the airport for hours waiting for my flight.
You found me one for tomorrow so quickly and easily!
Please check your website, there's exactly same website like yours, the requesting for Visa card details from people under your company name. I have a short move from them that I can share it with you if you like
The booking found in skyscanner and offered in mytrip were different.
We had to run twice the booking (meaning entering our details) and after paying saw that the second piece of the trip (Mad-zurich) was on the day after!
اسهل ابلكيشن وافضل خدمه موثوقه
شعور بأمان في التعامل
I made an unfortunate mistake in my booking with Trip.com. Thus I tried to change my booking literally within minutes after I finished my booking, realising the error. However I would be charged a very hefty fee for this change. Now I see myself necessitated to book a new flight, and won't be able to use the flight I paid for through Trip.com. I'm very disappointed and won't be using Trip.com again.
Easy to use and very sufficient in finding the best deal for you
The system put my wrong gender on it and refuse to correct for me and charge me 88 dollars to do it.
Best service in the world my experience is so very nice in this app very easy and very fast so proud of you always Best Wishes
Easy to make booking online information to fill was straightforward
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members