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From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
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Easy to use and very sufficient in finding the best deal for you
The system put my wrong gender on it and refuse to correct for me and charge me 88 dollars to do it.
Best service in the world my experience is so very nice in this app very easy and very fast so proud of you always Best Wishes
Easy to make booking online information to fill was straightforward
Foi bem rápido o atendimento vou indicar para os maus amigos
It is very easy to find best option for you and placing an order is super fast. Thank you!
Good morning Best airline thank you upgrade is nice people working there bye-bye now
Very easy to book online. No mistakes and Iam Happy that I was able to do it for my sister,nephew and Uncle.
Easy booking! Paying for seats is ridiculous and a rip off! The Airlines are making plenty of money!
Process not as intuitive and straightforward as it should be. You should be able to see the price, the baggage terms, and fly right through this thing in record time.
You all did ZERO to resolve my issue. My wife and small dog were viciously attacked this morning by a large dog. As a result, our dog is in the Emergency Room currently, and my wife has significant cuts and puncture wounds, so we're having to cancel our entire trip to Scandinavia (which was suppose to depart this afternoon), including 3 flights from Copenhagen to Stockholm, Stockholm to Olso, and Bergen to Copenhagen.
This is clearly an emergency situation, and you all hid behind some stated policy when there are clearly extenuating and unforeseen circumstances involved.
I will NOT be using your site or services again.
Very bad customer service, and your company's cancelation policies are not in rule with the European law.
Two families reserved a plane using mytrip simultaneously - one got 10% higher price than the other for the exact same flight.
Meget dårlig, da dere er umulig å få kontakt med.
Har fått dobbelbooket en billett, men er jo umulig å få rettet opp i problemet.
Rapidez e eficiencia na tem muito problema que strabalha o leitor menos informado
Muito objetivo
Too many tries to trick customer into buying not needed additional "services"
I have been waiting for a refund for 3 years.
Customer service is unhelpful and seldom provide me with useful information. They can't say when the refund will be processed or even when a agent will contact me.
4 years on. Not only have they not paid yet. I can no longer contact them. So that's money I will never see again.
I bought a ticket through My trip before the pandemic started in 2020. The flight was cancelled by the carrier. My trip offered the option of a refund. That was in 2020. They disappeared. They don't provide any updates regarding my refund. Every email I send comes back with a standard answer of it's been processed please wait.
DO NOT USE MY TRIP! Save yourself the trouble
A reservation with no ability to cancel, despite not needing the baggage or seat now reserved. Instead of helping, you offer to charge $44 for a "possible" return of the taxes charged.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members