On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have been waiting for a refund for 3 years.
Customer service is unhelpful and seldom provide me with useful information. They can't say when the refund will be processed or even when a agent will contact me.
4 years on. Not only have they not paid yet. I can no longer contact them. So that's money I will never see again.
I bought a ticket through My trip before the pandemic started in 2020. The flight was cancelled by the carrier. My trip offered the option of a refund. That was in 2020. They disappeared. They don't provide any updates regarding my refund. Every email I send comes back with a standard answer of it's been processed please wait.
DO NOT USE MY TRIP! Save yourself the trouble
A reservation with no ability to cancel, despite not needing the baggage or seat now reserved. Instead of helping, you offer to charge $44 for a "possible" return of the taxes charged.
Dear My trip,
We didn't receive the ticket or invoices for amount 9454sr Please help send the ticket Or *******905, send to this email: *******@danabay.com *******@Danabay.com
You increased price above the posted price. Switch and bait. Won't use you in future.
No issues with booking. Have to wait and see if everything ok with flight.
I book a flight for my summer vacation through the site, and the booking experience was great!
Quick and easy, no secret fees or added costs. (unless you want them)
Advise to always book with the airline directly. Most airlines have a phone number to call to resolve issues. Waiting for replies by email or chat is not working for me. I needed a refund before booking another ticket.
Can not figure out how to cancel tickets. Please contact me asap. Your website is not working properly. Called customer service and they hung up on me and refused to help.
I love my trip.Com.
There services is excellent and incompatible.
Price includes baggage and taxes/fees, which is great! Thanks.
Awesome, thorough, supportive, super pleasant and knowledgeable
Thanks!
MyTrip.com is a wonderful online airline reservation company which has fantastic options!
I was able to find the ticket that I wanted when I needed to adjust my reservation.
I paid the flex ticket option hopefully and they were not able to change my ticket due to my sons birth date which he turned 2 year's old in between flights. They told me to call the airline to resolve it., bad experience
I hadn't heard of this site until earlier today. My mom sent me details of a flight and I quickly investigated the options. So. Many. Choices.
Easy to navigate and the necessary information was prominently available.
It is a quick and easy way to buy a ticket. Thanks for making it so easy
Never flown Breeze, but they stepped up when others failed. My new goto airlines!
I tried booking a flight four times, each time they declined it and refunded my card. Except the last time. They've kept my money and I have no ticket. The phone number is disconnected. Don't book with them!
Me resulta muy fácil adquirir pasajes con esta empresa y generalmente no agregan adicionales que uno no esta dispuesto a comprar
My flight was canceled. No text alert or advance warning from the app so I found out at the airport. The 'help' center could not get me on the same flights the next day as they were fully booked. They will not book anything more than 24 hours out so the following day was not an option.They do not offer alternative flights to get you home.
I was basically given a refund for the flights I could not take and hung out to dry 8000 miles from home.
It's a good job I had enough credit available to book another flight home.
Flying multiple airlines and self transferring vastly increases the chances of missing a flight. Combine that with the above and this is a horrible way to travel. I would give them negative stars if I could.
The way you tack on multiple extra fees for services that should be included is unfair and disappointing. I have never experienced that on any other airline.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members