MyTripReviews 2,608

July 05-2024 my flight was cancelled by airline air India express, still me not get my refund from mytrip more than two months by chat I contact many times each and every time they request me to wait for the refund, i already check with the airline they give me itinerary for the proof of refund but mytrip they are telling me still they not recieve refund from the airline please beware about mytrip dont lose your money here at mytrip better book direct from airline website

It was one of the worst services that I have received.
I bought three flight tickets and the first one was rescheduled by the airline; then the next two flights must be changed due to time conflict. Only 5 days was left to my flight so I have to changed them quickly.
I have contacted them via phone to change my flight. After long time waiting time, one agent registered my case. I waited for several hours, no action. Then again I called them; after long hours, another agent answered me and I had to explained the case again and he promised me to resolve it urgently. Again, I waited for 4 hours without receiving any actions, I called it again, another agent answered me. When I asked the due date to resolve the case, the agent told me, it might be friday and they do not work on saturday and sunday. My flight is on monday morning. I complaint and she said it is an internal procedure and out of their control as a mediator because they have to wait for airline to response them. I argued with them for half an hour without finding any solution. Then I decided to contact airlines directly and less than half an hour the two airlines rescheduled my flight.
Again I contacted mytrip, this time through online chat, to inform them that I have rescheduled them myself to avoid duplication. Again i wait for 45 min for the agent's reply. I explained the case, she said I had to connect me to another department, wait another 45 min for second agent's reply, again i had to explain. She said it is not under her responsibility and connect me to another department. The same story.
The case that can be solved in half an hour, takes about almost 1 day of my time.
If I did not directly change my flight through airline, probably all my trip plan will be destroyed.
Never go with them

I had an incredibly frustrating and disappointing experience with your website. The entire booking process seemed smooth at first—choosing flights, entering personal details. However, when I reached the final payment page, I was shocked to see an unexpected additional charge of $450 tacked onto my total.

There was no prior mention of this charge throughout the booking process. It felt like a deliberate attempt to deceive customers into paying more at the last minute, hoping they'd be too committed to back out. This kind of bait-and-switch tactic is not only unethical but also leaves a sour taste in your mouth.

If nothing goes wrong, it is OK to flight with them.
But! I needed to change my flight dates and I bought refundable ticket, and it was a nightmare to make them help me.
First, they can say what is the price of the new ticket and they always say it is much more than I can see in the website of the flight company! So I had to pay more money to change to a cheaper flight.
Secondly, it is very hard to get them, and they are hardly understand what you want.
I really recommend to pay a little more money and flight with a better company.

There was a mistake on the ticket when I called to fix it was in five minutes from booking. They say they have to charge me $44 which is on the website no cancellation fee but they still charge $44 for handling fee which I don't know what's I wish you have less than one star I would give you less than one star Order number: 1027-606-555

This company is nothing but a group of swindlers preying on struggling small customers and refusing to take responsibility for their mistakes. Two friends and I were all looking at the same ticket, but when I finally purchased it, the dates had mysteriously changed and there was no return ticket included. Originally scheduled to depart on December 7th and return on the 18th, I was shocked to find out that my confirmation only showed a departure on the 18th, the day I was supposed to be coming back. Attempting to call their customer service proved to be a futile exercise due to the excessively long wait times, so I had no choice but to cancel the ticket. When I finally managed to get through, the staff were incredibly rude, showed no concern, and promptly blamed me and my partner for supposedly not selecting the correct dates. Interestingly, my two friends who had purchased the same ticket with the correct dates all paid the same price for the return ticket, while I was charged for a one-way fare but still paid the same amount as my colleagues. It's truly disheartening to think about other customers who may find themselves in a similar predicament. Not only are they charging me a service fee for an error caused by their system, but they also adamantly refuse to investigate their own system and insist that the mistake was entirely my fault. As a result, I am now unable to go on the holiday that I had been planning for months.

Worst company ever. Seems like they scam a lot of people out of their money and there's no way to get it back.

My flight was cancelled by the airline in January. Since then they have been stringing me along with the refund I'm owed, telling me it's coming any day now. They have received the money back from the airlines many months ago.

Do not book a flight with them, it's not worth it.