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MyTripReviews 2,601

3.0

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From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!


mytrip.com
Founded in 2007
Sugar Land, TX, United States
+238
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MyTrip Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
775
value
738
shipping
516
returns
642
quality
692
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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I checked the amount and received the OTP but didn't enter the code. However, my ticket was confirmed, and money was deducted from my account. The price initially displayed was lower, but at the end, it asked for double the amount.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 9, 2024
California
1 review
0 helpful votes
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Easy to follow instructions and comprehensive add-on coverages listed.

Date of experience: September 8, 2024
New York
1 review
0 helpful votes
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Best service
September 18, 2024

Very fast and cheap tickets liked very much recommend for everyone to use this company

Date of experience: September 8, 2024
Uruguay
1 review
0 helpful votes
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Tickets fraud
September 17, 2024

I've bought Montevideo-Maraba-Montevideo ticket, but MyTrip issued me only Maraba-Montevideo ticket. The support of MyTrip doesn't work and they don't answer my questions, they don't help me.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 7, 2024
Cyprus
1 review
0 helpful votes
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Very Good
September 17, 2024

Good service & Quick
I have a question
We are a group of 16 persons
Why do we have to make 2 different reservations 8+8 and not one direct reservation of 16 persons?
This is more complicate and causes us much more time and difficulties...

Date of experience: September 7, 2024
Curacao
1 review
0 helpful votes
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Good job
September 17, 2024

One word, good
The luggage price could come down a little would be great

Date of experience: September 6, 2024
California
1 review
0 helpful votes
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It's been 3 days since I booked the tickets through them they send me receipt but not any tickets I am confused what to do very poor services

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2024
New Jersey
1 review
0 helpful votes
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DOKT ANDWER THE DAMN PHONE
September 16, 2024

I called not wven 2 SECONDS LATER BC I SAW I MADE A WRONG DATE AND U GUYS ARE NEVER IN THE DAMN PHONE

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2024
TW
1 review
0 helpful votes
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I purchased an option to be able to change my flight dates, subject to availability and with same route and carrier for £60. When I tried to change I was told no flights were available on the dates I asked about and you were only allowed to ask about three dates, then she hung up. I checked and found flights were available. I called back and this time they found flights,. But the difference between the new flights and the one I had booked was double the price of my original return flight and substantially more than the cost of just booking a new flight home.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 5, 2024
Canada
1 review
0 helpful votes
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It was quick and I like the convenience of being able to use Google pay.

Date of experience: September 4, 2024
Bulgaria
1 review
0 helpful votes
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I'm happy with your service so far
Thank you
Will use your company again

Date of experience: September 4, 2024
Argentina
1 review
0 helpful votes
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En mi opinión por ahora todo bien con la reserva, esperemos que siga asi.

Date of experience: September 3, 2024
Tennessee
1 review
0 helpful votes
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Great except absence of box for middle name so I had to insert as part of first name is unusual.

Date of experience: September 3, 2024
Montana
1 review
0 helpful votes
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First time booking here
September 13, 2024

First time booking here. I don't like the seat selection pay section of the process. There should be a choice for skip seat selection. It was hard to find.

Date of experience: September 2, 2024
Mexico
1 review
0 helpful votes
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Easy book ticket
September 11, 2024

I am happy to work with Mytrip. They shows many choice and find good one.

Date of experience: September 1, 2024
Thailand
1 review
0 helpful votes
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User friendly
September 11, 2024

The only problem is that I cannot change the currency; it's only in dollars. Please add an option to change the currency.

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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You bustards!
September 11, 2024

You bustards! Price changed 20$ during the order. Please refund the gap or i will choose another company for next flight

Date of experience: September 1, 2024
Qatar
1 review
0 helpful votes
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Scam
September 11, 2024

July 05-2024 my flight was cancelled by airline air India express, still me not get my refund from mytrip more than two months by chat I contact many times each and every time they request me to wait for the refund, i already check with the airline they give me itinerary for the proof of refund but mytrip they are telling me still they not recieve refund from the airline please beware about mytrip dont lose your money here at mytrip better book direct from airline website

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2024
Malta
1 review
0 helpful votes
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No fuss
September 10, 2024

Booking flight no problems problem with asking for review when you ask need more input to send review than when you book ticket. Experience spoilt

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 31, 2024
Uzbekistan
1 review
0 helpful votes
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Cheapest
September 10, 2024

Cheapest. Quick. Beautiful! Thank you for your service! I'm really glad. Design and operation of the site service is excellent.

Date of experience: August 30, 2024