business logo of MyTrip

MyTripReviews 2,600

3.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!


mytrip.com
Founded in 2007
Sugar Land, TX, United States
+238
How would you rate MyTrip?
grey star
grey star
grey star
grey star
grey star

MyTrip Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
775
value
738
shipping
516
returns
642
quality
692
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Leroy V.
Unfollow Leroy V.
Send Message
Share Review
Report Review

Theses my first time purchase a ticket with my trips but it was quick and good price

Date of experience: September 28, 2024
Greece
1 review
0 helpful votes
Follow Loris L.
Unfollow Loris L.
Send Message
Share Review
Report Review

Please I need help for name missing one letter to the last name

Date of experience: September 26, 2024
Colombia
1 review
0 helpful votes
Follow MARGARITA MARIA M.
Unfollow MARGARITA MARIA M.
Send Message
Share Review
Report Review

You guys don't comply my expectation
October 6, 2024

I made a reservation with you on September 24, that is, two days ago (48 hours) and I received a message with a request number where they say that in a maximum of 12 hours the confirmation reservation would arrive and it is at the moment of this response that nothing arrives. I entered my booking and it gives me something like I have absolutely nothing with you.

Date of experience: September 26, 2024
France
1 review
0 helpful votes
Follow Eddie j.
Unfollow Eddie j.
Send Message
Share Review
Report Review

Good Booking experience
October 6, 2024

Easy to book no hidden charges and very efficient - very happy

Date of experience: September 26, 2024
Argentina
1 review
0 helpful votes
Follow nelia L.
Unfollow nelia L.
Send Message
Share Review
Report Review

La interfaz es muy amigable fue simple y cómodo realizar la compra

Date of experience: September 25, 2024
Florida
1 review
0 helpful votes
Follow Carlos C.
Unfollow Carlos C.
Send Message
Share Review
Report Review

We desired to look for tkts in the airline app but at time of payment didn't accept credit cards, only pay pal which I'm not a member and neither want to be, so I found this site

Date of experience: September 21, 2024
District of Columbia
1 review
0 helpful votes
Follow Nudhawut P.
Unfollow Nudhawut P.
Send Message
Share Review
Report Review

Easy buying process
September 30, 2024

Easy buying process. Good price. But too many click to deny all the extras.

Date of experience: September 19, 2024
Viet Nam
1 review
0 helpful votes
Follow Amir S.
Unfollow Amir S.
Send Message
Share Review
Report Review

So easy
September 29, 2024

I was looking for a flight, I found this app got the cheapest price, in 2 minutes I got my booking completed

Date of experience: September 19, 2024
Cambodia
1 review
0 helpful votes
Follow Vanna H.
Unfollow Vanna H.
Send Message
Share Review
Report Review

Vannna
September 29, 2024

Easy step for booking. But I suggest separate booking confirmation number and receipt that show charge amount. So far, the service is good for my first experience book via this.

Date of experience: September 19, 2024
Chile
1 review
0 helpful votes
Follow Javier Y.
Unfollow Javier Y.
Send Message
Share Review
Report Review

Everything ok good processing, everything is communicated

Date of experience: September 17, 2024
California
1 review
0 helpful votes
Follow James C.
Unfollow James C.
Send Message
Share Review
Report Review

Cash Grab
September 27, 2024

Where do I start. You have to check a box to not be emailed with offers, while virtually every other place you find this option, you have to uncheck the box to op out. Clearly designed to trick you into joining an email list. You have to deselect a dozen offers (which is unfortunately not uncommon). However, the worst part is that I get a message one button before hitting confirm that the price has gone up by $100.

Date of experience: September 17, 2024
Jamaica
1 review
0 helpful votes
Follow Olav M.
Unfollow Olav M.
Send Message
Share Review
Report Review

Good
September 27, 2024

Good experience but too much repetition on personal information.

Date of experience: September 16, 2024
Malaysia
1 review
0 helpful votes
Follow siti aisyah a.
Unfollow siti aisyah a.
Send Message
Share Review
Report Review

Mytrip is teribble services
September 27, 2024

Chat with support live everyday to ask about refund status but given me different story everyday. Mytrip cancel my booking then the waiting period for refund is not acceptable. Dont use this agent

Date of experience: September 16, 2024
Arizona
1 review
0 helpful votes
Follow Roberto H.
Unfollow Roberto H.
Send Message
Share Review
Report Review

I was about to purchase my tickets via skyscanner and decided to look you over and found my flight at a much cheaper fee. Thank you for making my day!

Date of experience: September 14, 2024
Malaysia
1 review
0 helpful votes
Follow m S.
Unfollow m S.
Send Message
Share Review
Report Review

I dont believe i asked for a flexible ticket. Can this be amended and refunded please?

Date of experience: September 11, 2024
Romania
2 reviews
0 helpful votes
Follow Mihai B.
Unfollow Mihai B.
Send Message
Share Review
Report Review

I get bombarded with about 15 offers to pay more. What's worse, I was forced to pay $5 for a seat before continuing to book.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2024
District of Columbia
1 review
0 helpful votes
Follow Aseem M.
Unfollow Aseem M.
Send Message
Share Review
Report Review

Site increased price during payment
September 21, 2024

Site increased price during payment. Almost like bate and switch

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2024
Virginia
1 review
0 helpful votes
Follow Ajay D.
Unfollow Ajay D.
Send Message
Share Review
Report Review

You changed the price at the end of booking which is ridiculous!

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2024
Philippines
1 review
0 helpful votes
Follow Marcelino O.
Unfollow Marcelino O.
Send Message
Share Review
Report Review

Excellent
September 19, 2024

Excellent. Very easy to use for booking and very convenient. Thanks

Date of experience: September 9, 2024
Massachusetts
1 review
0 helpful votes
Follow Tt K.
Unfollow Tt K.
Send Message
Share Review
Report Review

I checked the amount and received the OTP but didn't enter the code. However, my ticket was confirmed, and money was deducted from my account. The price initially displayed was lower, but at the end, it asked for double the amount.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 9, 2024