On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very difficult when you don't choose any option. I had to do it twice. And it's to long, for a person who is not patient he'll leave your site.
İ will use this site everytime because it has really great content
Nesecito el número de reserva Para el Prechequeo. De Houston San Salvador. 16 enero de William pena he y William pena palacios
When I booked my flights I also paid for reserved seats. In the website I was not allowed to make the reservations. There does not seem to be a way to do at all. Very disappointing.
Ayer compre boletos para la ciudad de México con reserva Y4703 solo me llegó la confirmación pero no me ha llegado nada más y cuando busco mi vuelo me dice que no se encuentra
The checkout page does not let you return to the previous pages. We needed to correct a passenger's name but were forced to restart the booking process for all our passengers. Very inconvenient.
I need a refund for service charge for duplicate booking. It is clearly a glitch in your ststem! You guys are theft!
Website easy to navigate, competitive prices, good customer support.
I found my experience searching and booking flight pretty simple. The site is very friendly and quick to select the available options.
Very good sites thank you easy to use. Very fast booking done
Easy website to follow. Site had airfare time and price that I needed for a connecting flight.
It's easy to compare ticket from different websites. Price is reasonable and step is detailed. My experience is good. I will recommend to friends about my trip.
I was cautious about booking with MyTrip, but I really wanted to visit Florida during the northern freeze. I did get my flights for a very good price, on two different airlines (2 one way tickets); fortunately they were short, direct flights purchased close to the departure date. For the most part, all worked out well. I even got a refund for my seat selection on Spirit, which didn't go through (some technical error). I don't mind a random seat on a 3 hour flight.
The part I was not tremendously pleased with were the extras I paid for, like having my check-in and boarding pass sent to me by MyTrip or AirHelp...that did NOT happen. Their computer was supposed to do my check-in and send me my boarding pass via email or text, but nothing happened. I was not able to check-in on the airline websites or apps either, which was strange. I was blocked from that, which I suspect has to do with MyTrip. So, I did all that at the airport. There were a few emails, but not about the services I paid extra for. That was disappointing and there's NO WAY to get in touch with either company to ask for a refund of those items. Luckily they were not a big cost and I did get a good price on my trip. I am wary of using them again, however, due to many negative reviews online. I would rate my impression as fair, not excellent, due to the technical details I was expecting. I am glad I got my short getaway of 6 days at a fair price, so I give them credit for that.
I would not like to book a big expensive airfare and have the trip go down the drain due to cancellations, etc. I've read many stories about people not getting any refunds after paying for trip protection. They need to have a customer service line so people can communicate with them.
I would give it 0 stars if I could. Do NOT book with mytrip. I paid extra for a completely flexible, refundable ticket and checked baggage. My flight out, the airline had no idea about my checked baggage. I then wanted to change my return flight and mytrip said it wasn't possible and blamed it on the airline. When I asked for a refund for at least the extra paid for flexibility, they hung up on me. They provided terrible customer service, charge for services they don't provide and are basically a scam organisation.
Tried the airlines site and had issues, my trip-no problem. Thanks
Always great service and great prices, I've bought my tickets always with Mytrip! Thanks
It's My first time, lets see. My first flight with My sun. I hope have a good flight
Bad, I had to wait more than three day to get my airplane ticket. I couldn't talk to anybody. Nobody give me an answer. I'm not don't even know which airline
First opportunity identification, clear scoping of differences in airlines and sub-components of costs involved.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members