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Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
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There was a lot of information to fulfill and / or skip (depending on the passenger's needs and preferences), though, somehow easier to navigate through the page and finally get to the payout format compared to other low flight sites / formats.
This experience has been quick and easy. None stop service that allowed me to complete payment in less than 3 minutes
This is the most aggressive website I have ever visited. Surprised you did not try to charge me for the skin I'm in.
Way too many offers and fees! Just let me buy the ticket! Your seating choice page is quite deceptive, if I hadn't clicked the legend I would not have known I had to pay to select a seat.
Easy, fast, good service, reasonable price. I travel a lot between Canada and Europe. One way tickes usually are out of my price limit. I am really happy and satisfied with this one. I will use your service again.
Thanks, Veronika
It is not okay to give a final price, and then when you check out the price goes up, for high demand on this flight. That price should have been said at the begining of the transaction. I am trying to get a ticket to a funeral on the island, and you have surprise fees added at the end of this traansaction
AT check out my price change by $91 due to "demand". There is no proof or evidence of this while booking.
The price went up €95 in 1 second. Excuse was because of high demand for that flight. It's 02:25. Everyone is sleeping. It was like stealing in a split second. I have never experienced anything like it. The worst experience I have had booking a flight. I hope I never have to use MyTrip ever again. Ripped off in a split second. Very angry & not happy at all right now!
Best prices, best offers. I really recommend Mytrip to book your flights.
Great rates, variety of flight options, easy-to-use website.
MyTrip has good fares and is easy to useBased on my experience, I would recommend it.
Returning travels, for accurate responsible travel agent. It was quick, accurate and reliable. Thank you so much. I will book again from you.
Easy to book your travel but the fact that you have to pay additional money to have your booking sent to your phone app is not efficient for either the traveler or the airline.
Everything is clear and easy to navigate through. Thank you.
It was alright, I didn't agree with the fact that I had to choose a sit to finalize the request otherwise it wouldn't complete it.
I got a little annoyed when I had to click no 15 times for extra service and fees but not as annoyed as I was when I had entered all my payment information and hit what I thought was my final confirmation just to be told that ny 700 dollar tickets had increased with another 80 what a spam
Easy to book! 🙏 I will definitely use your service again!
Answer: flights@mytrip.com although don't expect a timely response (if any)
Answer: NO! They won't provide any service, unless you pay a penalty. Even if you need assistance for a situation that is outside your responsibility. This is really the type of sales an marketing organizations that ads nothing, just takes commissions and turns away when they need to deliver. Stay away!