MyTripReviews 2,597

I am actually angry at Kayak.com for even advertising this travel agency (Mytrip.com). I only bought the ticket through them because I trust Kayak, but never again. I couldn't travel to Europe as expected in July because of Europe blocking entry to US citizens due to COVID. The airline was impossible to deal with. When I finally reached someone, they told me to contact the airline for refund and the airline sent me back to them for refund. I had to stop payment via the credit card. Avoid at all cost. I plan to write a letter of complaint to Kayak.

I purchased these flights through mytrip.com. I purchased the flexible ticket in case I needed to change my flight due to covid. They changed my return flight themselves a week before due to covid which does not work for me. I have been calling and trying to view my my flight to change it for 4 days now with no success. When I finally got a hold of someone they were charging me $96 to change my flight, refusing to check for other flight prices. Then he called me back and told me it was an error the price was $125. The price of the flight on the Alaskan airlines website itself. When I confronted him with these facts, asked to cancel my flight and reimburse me for the flight that they canceled and changed. I was told it was nonrefundable and no he wasn't going to cancel my flight. I reminded of their 24 hour cancellation policy and he still kept saying that it was non refundable. I asked to speak to a manager and he just hung up on me. Worst experience ever! I just lost my hard earn money on these pieces of $#*!!

Probably the worst travel agency ever. They take forever to respond (which was already the case before corona). If it is your turn, they just disconnect. Making you go through the queue all over again. And they just refuse to help. Even if the Airline offers an solution, but demand that it has to go via the Travel Agency, MyTrip/GoToGate/ETraveli Just refuses to help you further with it. (in my case: Malaysia Airlines is OK with a refund in stead of a Voucher, but the Agency refuses to help with it).

And the travel vouchers they offer are only for flights from 1 specific airline (which is logical) but only valid if you book via their site, on which the prices are MUCH higher than via the airline directly. (50% to 500% higher).

You will also notice that the people that actually give a positive feedback about this company are the people that never contacted their customer service, or are being sarcastic.

Literally the worse travel company. I don't know why they're still in business or while airlines are still working with them!

My trip got cancelled due to COVID and I requested for a refund so I called them. I got, 1) lots of excuses why I should do a refund (I'll have to wait months, travel voucher is better, etc.), 2) I'll have to pay a fee for cancellation even though it wasn't my fault, and 3) I got the runaround (transferred to a different agent, will make you wait forever until you hopefully give up).

ABSOLUTELY THE WORST.

Stay away at all costs.
I booked two Icelandair ticket through them and I got a cancellation notification less than 12 hours afterwards.

They didn't confirm the cancellation. They didn't issue an automatic refund. I spent 2 hours on the phone trying to get through some helpdesk. When I finally got through they wanted to charge me an "additional $30 to go ahead with the refund which would take 2-3 months to go through".

It's a scam. Stay away. And if you do, be prepared to ask your credit card company for a chargeback.

I booked a flight early this year through this bad company then with the pandemic uncertainties, I decided to reschedule the flight. I call them as apparently you need a voucher to rebook it. I was on the phone for 45 mins before finally I got through to someone. Then I got the information that they were not going to give me a voucher but I had to decide which flight to get (strictly with the same airline) and get back to them to book it. So I did, and again after 45 mins on the phone they told me I could have not taken the flight I decide on as it was another airline which was operating for Lufthansa. Then again, I go through the whole excruciating procedure till finally I get to know that there would be an handling charge of £30 to rearrange the flight.
Frustrated by the whole poor service I decide I wanted a refund BUT the refund comes with a cost too, £30.
I went online filled the form and its over two moths now and I am still waiting to receive my refund. I got an email saying my details don't match their database! Liars! I copy and paste the details from the original tickets.
One this is for sure... Mytrip will never have any booking from me at the cost of paying more some other companies.
Check also reviews on Trustpilot and Tripadvisor.

I booked through them and the airline ended up canceling and sending through the refund. Of course, the refund went through to their cards but no one notified me that they received my money back or even processed my refund. Instead, they have kept my money for now 3 months and i have had to chase them up for my $1000.
I have spent hours on the phone trying to reach them and when i do they are useless, say different things each time and one even hung up on me! I am still chasing my money and waiting hours on the phone! Horrible service and just been a nightmare! Never use this place!

This is the one of the most horrible experience we have had in our lives. NEVER BUY THROUGH THIS COMPANY! They cancelled our tickets and to rebook they force you to call them with hours and hours of waiting, on a phoneline to America at high cost that gets redirected to a callcenter in india. The calls often just get hung up in a very suspicious way. And the times you actually do reach someone the information is extremely unprofessional and inconsistent. They lie, and say things that then turn out not to be true. We have been trying to solve our situation now for more than a week in endless calls and it feels like their strategy is to tire people out enough so that they give up. We are trying to sue the company or file a large complain somehow. If anybody reading this post would be interested in joining us with this contact us on the email: *******@gmail.com