MyTripReviews 2,598

I was supposed to go on honeymoon to Malta. Malta Airlines cancelled the flight. I have tried to call MyTrip several times without getting through. Today, when I finally talked to someone, I had to 'call back with in an hour because the system was not working' (strange how they answered within a couple of minutes for once and then to claim the system isn't working). After trying another 4 times I had someone on the phone. The communication was very difficult. He tried to tell me that i could only get a voucher? I am quite sure that they have to give a refund as the airline itself cancelled the flight. He tried to put me through his colleague to discuss the voucher/refund. I stayed waiting for almost an hour before I gave up.
I am very disapointed in this company and won't ever book again. Very poor service and it's clear to me that they try to make it very difficult to get your money back!

The scam that is mytrip just wants to rip you off hundreds of dollars and they charge you extra for cancelling an already cancelled flight by the airline! And if you want to change because the airline changed the time, they also charge you. So in short, even if you take a breath, they want to rip you off, STAY AWAY! Even if it means buying directly from airline for 100 more dollars, it is worth it people. The customer service is based in INDIA, the connection is horrible and you guessed it, they rip you off!

They canceled my transfer flight so that I would have lost my connecting flight. I called to help me out since they made the mistake. They said that they could have moved the day only by paying extra. No refund was possible. To change the date you have to pay a 30$ extra fee and only AFTER paying you have to call again, wait another hour and they will make a change. Once you call back they transfer you from one office to the other one, to me it happened 5 times! EVEN IF ALL OF THAT WAS THEIR FAULT! To whomever lawyer is reading this, FILE A CLASS ACTION, this is a fraudulent scheme to get people to pay the fee and they will never change your booking! DO NOT GIVE A DIME TO THESE THIEVES

Runway from this travel agency
I just don't say it's the worst customer service in the world because you can't even call customer service to what they do.
My flight schedule has been changed and the new schedule is completely inconvenient for me. I contacted the airline that operates the flight and asked them to reschedule my flight. The airline thought it was strange that I was not consulted since the law requires that any change of schedule of more than 5 hours must be made with the client's authorization.
In my case My trip gave that consent without even consulting me.
They also explained to me that I could still reschedule the flight for free, but for that I had to contact the agency from whom I bought the ticket and ask them to reschedule or to unlock the ticket, so that the airline could make the reservation change.
Last Friday I spent almost 7 HOURS on the phone with Mytrip's customer service and they promised me that another colleague would make the change. A week later I still have no answer and probably the airline will not have more seats for the day I intended.
I suggest to all those who have been harmed by this lawless agency to make a complaint to the European Consumer Centers Network - ECC Net.
On this page you can find the link to the complaints page for each country in the European Union.

I booked flight through them to Canada and my flight got cancelled by airliner which entitles me to a full refund and compensation under EU regulation EC 261/2004 along with CAA regulations and UK consumer laws. They will not refund me and are only offering me credit. I never want to book with them again and am now taking legal action against them and Air Transat just to get the refund I am entitled by law. Companies that do not respect UK legislation and laws should be be allowed to operate here. I am also writing to my MP calling for both companies licence to operated in the UK be suspended bending an investigation into the legality of their operations.

5 months whitout solution by Mytrip

Since March (almost 5 months) I've been waiting a solution by Mytrip. Due Covid, my tickets from Lisbon to Rio de Janeiro were cancelled (me and my family, five passengers, a lot of money). And since that time until now Mytrip doesn't have any solution. They have forms on their website, but the link doesn't work. The customer's line is always busy and is very expansive call them in UK (I live in Portugal). They don't have pos-sales estructure.

The least that is mentioned about them are thieves and swindlers. When they get your money, know that you lost it completely and no one answer in the service of the work, even the response via e-mail comes late, in the case if the response was done at all and all ways said lie

Flight refund now 90 days past due. No responses to written email notifications. Customer service on the phone, repeatedly, "forwarded my case to somewhere" after putting me on hold for 2 mins. Now I should wait.
Asking for an Email confirmation that we spoke and the case was escalated, I get "I can't write Emails, only phone" effectively proving that I was just put on hold for 2 mins and nothing was escalated. "The Email department" responds to Emails only. Must be a great group as Im still waiting for a response to my mails.

Website doesn't work either, proper mail and order number input "is not existing", but sure, keep sending me automated reminders about managing my booking online instead of phone.

MyTrip as a travel agent is an absolute joke, customer service somewhere in the corner of the world abysmal. First and last time I deal with this incapable, unprofessional businesses.

If I could put zero stars, I would without hesitation. We supposed to go to Zanzibar from Luxembourg. A few weeks before our departure, Mytrip sends us an email saying that a connection has been canceled and that they are no longer able to bring us to our destination. So we have to cancel our flight. Since then, for the refund, we have si many discussions with Mytrip, the clients service sucks and does not understand anything(or pretend to not understand). The last excuse: "we cannot find your reservation"... nearly 2000 € lost. I will never use Mytrip again and will make sure that my entourage too. It is a scam.

Trip.ae or Mytrip.com is the worst travel agency. Until now the flight ticket I booked on February 2020 with a flight schedule on May 14,2020 is not yet refunded and still in process. My flight was cancelled due to COVID. All flights are already cancelled since March but they did not give me the refund until now. This refund process they have it's the worst you will wait for months. Some of the travel agencies were able to refund the ticket within a month or 2 with the same airline so they are just using virus incident as an excuse. I'm waiting for more than 5 months now! Please beware booking in this travel agency if you do not want to experience frustration and disappointment, you better book to another agency or directly to airlines.