From the business
MyPerfectCV AI CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
MyPerfectCV Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
THEY TAKE MONEY WITHOUT PERMISSION
DON'T CANCEL WHEN ASKED THEN REFUSE TO REFUND.
TAKING LEGAL ACTION
I Got charged 25.7 US Dollar for only one month subscription although it's only without any prior notification.
This is very bad and fraud from this management that have a reputation to make you feel secured to add your details with them.
I'm going to file a follow up with my bank and make all the needed procedures to fix this issue.
We apologize for any inconvenience this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
So so easy to use starting cv after 28 years in one job is fairly daunting but this site is amazing great job
We are thrilled we were able to assist you. Please, let us know if we can help you with anything else!
A great website to use! I was able to choose from a various selection of CVs to review and use as templates, until eventually coming to one that I am fully content with.
This is a great website for both those first looking to write a CV and for those who have written previous CVs; there is a structure for everybody!
The customer service, likewise, excels at helping to get any queries, problems or difficulties fully sorted out when it comes to - as few of many examples - billing or the accessibility of a given subscription.
I am more than thankful and content for my experience with this website. Would recommend to everyone needing to write CVs!
Thank you for this glowing review; we are glad we were able to help you!
Very easy service to use and create a perfect CV, lots of options and templates to choose from and easy step by step guides. I 100% recommend MyPerfectCV
Hi! We are happy to assist you!
I have attempted to contact them in many ways, through phone calls and emails. Yet, no one is responding. They renewed my subscription out of nowhere, and I then calmly tried contacting them for a refund as I desperately need that money back. Unfortunately, I am left with no response whatsoever.
Hello! We are sorry for any inconvenience caused. We have successfully canceled your account. You should've received an email confirming the cancelation and the refund. Please, let us know if anything!
Guys,
In a few clicks I created my stunning cover letter than a CV which I made several different for each job entry I was interested. ( I got the job each time - just saying). (I am doing freelance jobs).
The softwer generates different sentences so you don't need to come up with the content. Tons of wording options to choose from.
Best experience ever.
Try it, you will not regret!
Thank you for taking the time to write this review! We are thrilled you had a great experience with our builder and landed the job!
I signed up to help a friend write a CV, after realising i was now in a subscription i called and cancelled. I was informed this had been done. Anyway fast forward 8 months and guess what, they are still taking £16.99 from my account per month and WONT refund it. I am FUMMING!
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also write us an email including the details of your issue using this link: https://www.myperfectcv.co.uk/contact-us
We will get back to you with a solution as soon as possible.
My experience with this website started really well, I made a few cvs and paid for them. I then have been charged £16.95 per month, even after cancelling my subscription and opting to not auto renewal. I have emailed multiple times all of which have replied to tell me that they will cancel my subscription (even though I didn't subscribe in the first place!) and they haven't cancelled it and are still taking money- months and months after!
Please be very careful.
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
Contacted them multiple times to cancel the subscription - you automatically get subscribed when buying the downloadable version of the CV. They claim there isn't a paid account allocated to my email address, but they charged me almost 18 pounds 3 days after. No response from them after providing them with the proof of them stealing from me! No one answers the phone either. I have escalated it to my bank, Trading Standards and I will not stop here. Also there are other many people in this situation - same story, same outcome - so we all want to go to the media and expose them and what they are doing to people. Avoid! Do not fall into their trap like I did.
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
With my great bad-luck, i opted the service of 'MyPerfectCV' to build my CV. I was suppsoe to pay 12 aed to use this service for week or 2 week i guess.
However, they started auto deducting around 90 aed from last 3 months,. They dont even have option to cancel subscription anywhere on teher website.
Clearly, they seems fraud and looting money in broud day-light. I am hoping assistnce to recover my hard-earned money from this scammers. I have lost 270 aed till now.!
Regards,
Suhas
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. All of our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If there was no cancellation request sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
The CV templates are great, they are easy to use and give suggestions of how to improve your writing and grammar, it even helped me to get a job! I wanted to temporarily hold my subscription and they offered me an affordable price that meant I no longer had to hold it.
Hi, Eleanor! Thank you for taking the time to write this review! We are thrilled you had a great experience with our services and were able to land a job!
The product is excellent. So easy- a child could use it... but that would be pointless... Go for it.
Hi, Christopher!
Thank you for taking the time to write this review! We are thrilled you had a great experience with our product. For the latest employment news and career management advice, follow us on LinkedIn, Facebook, and Twitter as MyPerfectResume!
I needed to cancel my account. Lady was helpful to go through and did it immediately. I am very happy about the service they have provided.
Thank you for sharing your experience with our service. We are thrilled that everything turned out in your favor.
The website is actually really helpful and allows you to have good structure of your sentences on your CV! You may have to tweak a few bits here and there but that's just minor as most of the work is technically done for you. The customer service is really great! You can get hold of them so quickly and they sort you issue out instantly! It's honestly a handy site to have!
Hello!
Thank you for sharing your experience with us! We are super grateful we could assist you with your CV. Count on our service for anything your need assistance with your resume, cover letter, cv, or any other career advice! Have a great day!
Disgusting piece of bull load website, look at reviews the name from Arab or Indian countries. The people are making up these review word of advice don't go near this site if you don't want to lose your money.
5 star scam
Best scamming site
Please turn yourselves to the authorities or get karma
Thank you for taking the time to share your thoughts, and our apologies, but, we’re unable to assist you with your feedback given your description.
Please let us know as much detail as you can regarding any issue or problem that you are having. We’ll be more than happy to assist you once we have more information.
Never give up for your future as the site for my perfectCV is existing, as I use it and immediately found the job, thanks
Thank you for the awesome review, Adil, and for letting us know that you landed a job, that’s terrific news!
'Victor' (Customer Service Team) gave excellent customer service, was very understanding and friendly. My Perfect Cv is a Great website for CV build and easy to learn.
Thank you for sharing your review with us, Ansa!
Victor Vargas was excellent I was bit difficulty when I was trying to make my cv I was facing some problems but victor Vargas gave me very easy solution
We appreciate you taking a moment to share your satisfaction with us, Mohammad!
I contacted CS to cancel my subscription, because I did not want to continue paying £16.95 after updating my CV (very easy to do using one of the MyPerfectCV templates, by the way!)
The CS operative, Victor, was excellent and, I now have retained full capability on my account at a reduced cost of £3 a month, which I'm happy with.
Well played, Victor!
Thank you, Martyn, we’re thrilled to hear that, Robert was able to assist you with your request and provide you with excellent service, we’ll be sure to let him know your amazing comments.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us